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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

High Call Volume In call centers, call volume is a metric used to measure the number of inbound calls in a specific period. MSP call centers often handle a large volume of calls. Especially during peak times. Managing call volume can be challenging while maintaining service quality.

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Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

3CLogic

But voice and SMS are hosted on a completely separate call center solution that has no way of communicating information back and forth with ServiceNow. That classic call deflection on those repetitive items, especially if you can make it consistent across channels, is huge,” Hammer adds.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Predictive dialer When a customer list sits idly by, becoming cold, an investment in lead creation can become a huge budget miss for contact center.