Myra Golden Media

JULY 12, 2019

Read the webinar outline and signup! Customer Experience Design

Customer Experience 167

Customer Experience 167

Taylor Reach Group

JUNE 26, 2019

Webinar Contact Center AI and Self Service Colin Taylor. Recently, Taylor Reach CEO and Chief Chaos Officer gave a live webinar for Call Centre Helper on Contact Center AI and Self-Service. Check out the recorded webinar HERE.

Self service 85

Self service Contact Center Consulting Consulting 85

Customercount

JULY 5, 2019

Continue reading → The post Reflections on a text analytics webinar appeared first on CustomerCount. Discovering the exciting world of text analytics and artificial intelligence with Keatext and CustomerCount.

Analytics 73

Analytics 73

Fonolo

SEPTEMBER 12, 2018

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.

Chatbots 73

Chatbots Big data Education Customer Service 73

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

outsourcing

Peter Lavers

JUNE 4, 2018

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

CRM 130

CRM Customer centricity Marketing Customer Experience 130

ClientSuccess

APRIL 4, 2019

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar

SaaS 69

SaaS B2B Feedback Sales 69

CSM Magazine

JULY 4, 2019

Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Gamification 56

Gamification Multichannel Chatbots Self service 56

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

Best practices 130

Best practices Benchmark Marketing B2B 130

ClientSuccess

MARCH 20, 2019

ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar

SaaS 71

SaaS Technology Management 71

Speaker: Jim Rembach, President of Call Center Coach

Contact Center

Guru

MAY 1, 2019

How Sales Leaders Can Empower Their Teams to Deliver Kickass Product Demos. Modern technologies are more powerful and user-friendly than ever before, yet many sales professionals still struggle to lead effective product demos. Why is that?

Engineering 71

Engineering Technology Sales 71

TeamSupport

JANUARY 10, 2019

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

outsourcing 52

outsourcing B2B Customer Support Technology 52

CustomerGauge

FEBRUARY 10, 2017

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

Best practices 81

Best practices Customer Experience Management 81

ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.

SaaS 60

SaaS Journey mapping Metrics Best practices 60

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Self service

DigitalGenius Blog

FEBRUARY 4, 2019

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.

Marketing 52

Marketing 52

Guru

JANUARY 31, 2019

Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?

Customer Support 71

Customer Support 71

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

SaaS 56

SaaS B2B Upselling Engineering 56

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

SaaS 52

SaaS B2B Upselling Engineering 52

Speaker: John Joba and David Robbins

Customer Experience

CSM Magazine

MARCH 28, 2019

You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit!

Banking 52

Banking Customer Support Customer Service Technology 52

Kayako

NOVEMBER 4, 2015

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Banking 97

Banking Accountability Metrics Management 97

Toister Performance Solutions

APRIL 30, 2019

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved.

Advertising 72

Advertising Feedback Benchmark Surveys 72

CustomerGauge

FEBRUARY 2, 2017

CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.”

Best practices 60

Best practices 60

Speaker: Jake McKee, CEO and Lead Strategist, Community5

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.

SaaS 60

SaaS Customer centricity Sales Best practices 60

Monet Software

FEBRUARY 6, 2019

A Valentine’s Day Webinar from Monet and NewVoiceMedia. In this insightful webinar, learn how Inogen is using NewVoiceMedia and Monet to help make their customers and employees fall head over heels in love and how you can get your customers and agents to feel that way about you. The post Webinar: Broken Heart, Contact Center Drama & More appeared first on Monet Software. Date: Thursday, February 14, 2019. Time: 10am PST. It’s Valentine’s Day in the Contact Center.

Contact Center 48

Contact Center Coaching Management 48

Service Strategies

OCTOBER 4, 2018

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

Customer Experience 50

Customer Experience Management 50

Up Your Service

FEBRUARY 11, 2019

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. The post On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture appeared first on UP Your Service.

Customer Service 52

Customer Service 52

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Customer Experience

Guru

NOVEMBER 8, 2018

Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions.

Interactive Voice Response 74

Interactive Voice Response Chatbots Contact Center Technology 74

Branch Mesenger

FEBRUARY 2, 2018

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.

Real estate 79

Real estate Scripts Marketing Entertainment 79

Kayako

OCTOBER 8, 2015

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

Customer Support 111

Customer Support Self service Customer Experience Customer Service 111

ClientSuccess

JUNE 29, 2018

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar

SaaS 64

SaaS B2B Accountability Management 64

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Customer Experience

TeamSupport

DECEMBER 5, 2018

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

Customer Support 52

Customer Support 52

Kayako

AUGUST 7, 2015

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Engineering 104

Engineering Chief Customer Officer Accountability Customer Experience 104

TeamSupport

NOVEMBER 6, 2018

Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

Enterprise 52

Enterprise Customer Support Technology 52

ClientSuccess

FEBRUARY 28, 2018

Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder.

Customer advocacy 60

Customer advocacy SaaS B2B Management 60

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Journey mapping