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Truth Webinar

Peter Lavers

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

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Truth Loyalty Webinar with Peter Lavers

Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here. Has it made “segment of one” theory possible? How do CVM and the loyalty programmes interact within businesses?

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Zapier Webinar First in New VirtualPBX Webinar Series

VirtualPBX

VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. Do More, Get More: Zapier Webinar.

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On-demand Webinar: Successful deployment of WebRTC applications

Spearline

For the full webinar experience click here Successful deployment of WebRTC applications Watch a replay of our live webinar from Wednesday May 11 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me This is part of our WebRTC webinar series. Keep an eye out for our future webinars.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! Please note that in order to receive the Activity IDs for HRCI and SHRM, you must be present during the live webinar for at least 50 minutes. Activity IDs cannot be provided to those who view the webinar recording.

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Referral Partner Webinar Recap

VirtualPBX

This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Therefore, the partner webinar recap will include an overview of what you can expect throughout the journey. Partner Webinar Recap.

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Is Your Chatbot Really Just an IVR: Webinar Highlights

Fonolo

We think this question merits a deeper conversation, and it inspired our most recent webinar. link] Watch our Full On-Demand Webinar to Get the Whole Story! But should you expect more from your chatbot? Fonolo’s CEO Shai Berger discusses the enormous impact chatbots could have on agent training.

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Is Training the Right Solution?

Speaker: Tim Buteyn

In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model. A colleague suggests training, but you suspect there’s something going on that training can’t address.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south. Are you having trouble trying to decipher impractical or conflicting feedback?

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.

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Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers. By the end of this webinar, you will know: How to collect data across multiple channels.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.

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Helping Your Agents Manage the Expansion of Customer Channels

Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions

In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.