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Recap: Business Integration Basics Webinar


Yesterday afternoon, VirtualPBX hosted a “Connecting the Dots: Business Integration Basics Webinar” with CMO Rachel Anderson. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed.

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Is Your Chatbot Really Just an IVR: Webinar Highlights


We think this question merits a deeper conversation, and it inspired our most recent webinar. link] Watch our Full On-Demand Webinar to Get the Whole Story! But should you expect more from your chatbot? Fonolo’s CEO Shai Berger discusses the enormous impact chatbots could have on agent training.


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Truth Webinar

Peter Lavers

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

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Truth Loyalty Webinar with Peter Lavers

Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here. Has it made “segment of one” theory possible? How do CVM and the loyalty programmes interact within businesses?

Marketing 130
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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Register today and receive FREE GIFTS from Steve after the webinar! 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

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Business SMS Webinars Wrap Up: Empowering Your Business with Texting Expertise


Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.

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On-demand Webinar: Successful deployment of WebRTC applications


For the full webinar experience click here Successful deployment of WebRTC applications Watch a replay of our live webinar from Wednesday May 11 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of This is part of our WebRTC webinar series. Keep an eye out for our future webinars.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.

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Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital

Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems

This webinar will cover: Common hesitations toward going digital and how to work through them. If you want to be a true leader in customer experience, you won't want to miss this webinar. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience.

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Helping Your Agents Manage the Expansion of Customer Channels

Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions

In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.