Myra Golden Media

JULY 12, 2019

Read the webinar outline and signup! Customer Experience Design

Customer Experience 136

Customer Experience 136

Peter Lavers

MAY 18, 2021

Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.

Consulting 130

Consulting Consulting Customer centricity Management 130

VirtualPBX

MARCH 10, 2022

This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Partner Webinar Recap. Becoming A High-Earning VoIP Partner.

voip 86

voip Sales Accountability Marketing 86

Spearline

JUNE 28, 2022

Bring visibility to WebRTC applications using monitoring Watch a replay of our live webinar from Wednesday June 15 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me This is part of our WebRTC webinar series. Keep an eye out for our future webinars.

voip 98

voip 98

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

Spearline

MAY 19, 2022

For the full webinar experience click here Successful deployment of WebRTC applications Watch a replay of our live webinar from Wednesday May 11 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me This is part of our WebRTC webinar series.

98

98

Customercount

JUNE 10, 2020

Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST. Press Releases Keatext text analytics reputation management reputation marketing webinar

Management 82

Management Feedback Analytics Marketing 82

Hello Customer

MAY 6, 2021

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. More and more companies seem to get on the train of customer centricity, well sort of.

Advertising 98

Advertising Contact Center Employee engagement Customer Care 98

VirtualPBX

JANUARY 26, 2022

VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices.

voip 83

voip Banking Best practices Accountability 83

Jon Arnold

JANUARY 18, 2023

Got another webinar to share here. This one is with NICE , and it draws on a recent white paper I did for them. As the title in the visual below shows, we’ll be exploring the bigger picture for AI in the contact center, and why it’s much more than chatbots.

Chatbots 84

Chatbots Marketing Contact Center 84

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

Technology

Jon Arnold

MAY 10, 2022

Got a few webinars/events coming up, and here’s the first one on that list.

Marketing 84

Marketing Contact Center 84

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. 2022 was a tireless year.

SaaS 86

SaaS Benchmark Metrics Consulting 86

Peter Lavers

JULY 7, 2021

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. You can listen to the webinar by clicking here.

Customer centricity 130

Customer centricity CRM Analytics Marketing 130

Cisco - Contact Center

FEBRUARY 1, 2021

Regardless of the source of the idea, in our upcoming February 3 rd webinar I’m going to help transport attendees ahead into 2024 by sharing how the realities of the last 12 months have changed the trajectory of contact center investment in a significant way.

Contact Center 121

Contact Center Transportation Wireless Customer Experience 121

Speaker: Richard Millington, the Founder of FeverBee

Join us on Tuesday, May 11th at 12:00 PM EDT for a webinar led by Richard Millington, the Founder of FeverBee. Richard will talk through FeverBee’s approach to identifying and delivering on an organization's unique value.

Customercount

SEPTEMBER 17, 2020

Join David Stroeve for the Resort Trades Lunch Bunch webinar as he shares strategies and principles to increase your marketing effectiveness and company profits. The post Resort Trades Webinar with David Stroeve appeared first on CustomerCount. Events webinar

Marketing 52

Marketing 52

Taylor Reach Group

JUNE 26, 2019

Webinar Contact Center AI and Self Service Colin Taylor. Recently, Taylor Reach CEO and Chief Chaos Officer gave a live webinar for Call Centre Helper on Contact Center AI and Self-Service. Check out the recorded webinar HERE. By Colin Taylor. Follow Taylor Reach and Colin Taylor on Twitter at @Taylor_Reach and @colinsataylor. To find out more about how Taylor Reach can help your company with AI and Self-Service in the call center, CLICK HERE to schedule a free consultation.

Self service 107

Self service Contact Center Consulting Consulting 107

CSM Magazine

JUNE 29, 2022

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next webinar in their CX & Marketing Leadership series on July 13 th !

Banking 52

Banking Marketing Personalization Customer Service 52

Jon Arnold

FEBRUARY 27, 2023

Sorry for the short notice, but I’ll be presenting on webinar tomorrow about the value of white label UCaaS to help channels grow their business. I’ll be joined by speakers from sponsor SkySwitch , and the webinar is being presented by Channel Futures.

59

59

Speaker: Derek Roberti, VP Technology, Cognigy

Is AI about to take over contact centers entirely? No. But it is going to power all their interactions, even the human agent ones, as we shall see. Derek Roberti, VP Technology, North America at Cognigy, joins David Hadobas for this webinar replay to discuss the benefit and actions that can be taken with AI in 2021.

Contact Center

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content.

SaaS 90

SaaS Benchmark Chief Customer Officer B2B 90

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Education 52

Education B2B SaaS Analytics 52

Jon Arnold

NOVEMBER 23, 2022

On Thursday, Dec. 1, Five9 is running the 2022 edition of their CX Summit Canada, and I’ve been brought back again to provide an overview of the contact center market.

Contact Center 87

Contact Center Marketing Personalization 87

Jon Arnold

MAY 16, 2022

If you don’t know, I present an annual update on the state of enterprise speech tech at Enterprise Connect, and I’ll be staying on that track for this upcoming webinar.

Enterprise 84

Enterprise 84

Speaker: Gary Magenta and Rashel Rogers

Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life? Your managers.

Management

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success.

Education 98

Education Chatbots Accountability Journey mapping 98

Jon Arnold

MAY 26, 2022

I’ve been on a webinar roll lately, and this time it’s with Servion. They’re a key partner for Cisco, and we’ll be talking about the rise of digital CX, along with what contact centers need to do to support that.

Contact Center 59

Contact Center 59

Customercount

SEPTEMBER 1, 2020

The post CustomerCount® to hold Women in Technology webinar appeared first on CustomerCount. Events customercount webinar Women in technology

Technology 52

Technology 52

The Call Center School

OCTOBER 7, 2020

The next webinar in our series on 'Agent Staffing in 2020' will focus on a crucial topic that every business is concerned about.

Call Center 118

Call Center Contact Center 118

Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions

On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements.

Management

Callminer

JANUARY 6, 2019

3 questions from our recent webinar with Praxidia on how speech analytics can improve customer engagement as well as reduce operating costs, improve agent performance

Analytics 182

Analytics 182

Fonolo

SEPTEMBER 12, 2018

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. Across industries, it is widely regarded as a tool for increasing efficiency, boosting productivity, and lowering costs.

Chatbots 52

Chatbots Big data Education Customer Service 52

VirtualPBX

FEBRUARY 4, 2022

The recording for our new webinar series, VirtualPBX Features Showcase: Getting Started with Zapier Integrations, is available now for your playback. This webinar is the first in a line of episodes that will discuss VoIP basics, how-to’s, and best practices. It’s here!

voip 73

voip Engineering Best practices Call Center 73

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Watch the recording of this webinar to catch up on the full conversation!

Education 52

Education Sales Chief Customer Officer Surveys 52

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Customer Experience

LiveVox

NOVEMBER 20, 2020

Watch the on-demand webinar about the latest CFPB ruling. The post [Webinar] CFPB Final Debt Collection Rule & What it Means for Financial Services appeared first on Livevox. WebinarLearn how the new mandates impact debt collection and download the presentation deck here.

98

98

Education Services Group

JANUARY 25, 2023

I think what we’re missing, a lot of us if we really boil it down, I think the thesis of my answers to your questions in this webinar is, AI is very good and it’s because it’s a computer. Watch the recording of this webinar to catch up on the full conversation!

Education 52

Education Finance Morale Sales 52

Customercount

JUNE 2, 2020

Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management. The post CustomerCount Webinar with EVC Marketing & Keatext appeared first on CustomerCount. Events reputation management reputation marketing text analytics webinarDo you have a 5-Star Reputation?

Marketing 40

Marketing Feedback Analytics Management 40

The Call Center School

AUGUST 25, 2020

Our free webinar series on ' Agent Staffing in 2020' is designed to help you overcome this challenge. Today's world is in a constant state of change which is affecting society as well as the economy.

Call Center 97

Call Center Contact Center 97

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Customer Experience