Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar

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ST Webinar [Webinar]

Fonolo

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.

Webinar: Digital transformation in the Retail Sector

Peter Lavers

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

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Webinar: Machine Learning 101

DigitalGenius Blog

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights

Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar

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Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

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What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

Webinar: Using AI Tools to Enhance Customer Support With PTC

B2B Customer Service Blog - TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

Customer Service Summit Attendee List & Webinar Recordings

CSM Magazine

You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit!

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Webinar Recap: 8 Simple Rules for Making Customers Happy

Guru

Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?

Recorded Webinar: The Customer Success Maturity Model

ClientSuccess

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.

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POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

How to Get the Most Out of Empower 2019: Webinar Recap

Guru

We want you to get the most out of your time in Philadelphia, so we hosted a quick webinar to run through what you should expect at Empower, how to plan for your trip, ways to make meaningful connections, and how to turn ideas into action. Empower 2019 is less than a month away!

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.

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Webinar: Broken Heart, Contact Center Drama & More

Monet Software

A Valentine’s Day Webinar from Monet and NewVoiceMedia. In this insightful webinar, learn how Inogen is using NewVoiceMedia and Monet to help make their customers and employees fall head over heels in love and how you can get your customers and agents to feel that way about you. The post Webinar: Broken Heart, Contact Center Drama & More appeared first on Monet Software. Date: Thursday, February 14, 2019. Time: 10am PST. It’s Valentine’s Day in the Contact Center.

On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture

Up Your Service

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. The post On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture appeared first on UP Your Service.

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

My Next Webinar - How AI is Reshaping Collaboration

Jon Arnold

It’s time for another Ziff Davis/Toolbox.com webinar, and this one largely builds off of AI-related takeaways from the recent Enterprise Connect event. Am seeing some common themes with AI, and there sure are some interesting developments that I’m going to distill for this webinar. Most of this pertains to enterprise collaboration, but I also want to touch on some customer care applications that showcase what’s possible now with AI.

Webinar Recap: How to Create a Culture Where Knowledge Matters

Guru

What does it take to make knowledge a real priority within an organization? To find out, I sat down with Laura Teichmiller, Knowledge Systems Manager at SimplePractice , to hear how she identified the importance of knowledge and set about creating a knowledge-centric culture internally.

Customer Experience in Field Service – On Demand Webinar

Service Strategies

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar

CustomerGauge

CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.”

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

Webinar Recap: Artificial Intelligence in Cloud-Based Solutions

Guru

Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions.

Webinar: Developing Your Own Advanced AI Tools for Support With Tableau

B2B Customer Service Blog - TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

Recorded Customer Success Webinar: Churn Probability Score Framework – How to Recognize Risks and Predict Customer Success

ClientSuccess

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar

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Customer Success Webinar: How to Handle Churn as a Organization and Keep your Company Focused on Growth

ClientSuccess

ClientSuccess will host Julie Persofsky , Partner & Customer Success Advisor of Winning By Design , for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. Register for the Webinar.

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Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

Bright Pattern

webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Webinar: Advanced AI Tools for Customer Support With Lily Ryzebol of IBM

B2B Customer Service Blog - TeamSupport

Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

ClientSuccess

Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder.

[Webinar Transcript] The Future of Retail

Branch Mesenger

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.

Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital

Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

WFM Insights Webinar Series: Register Today

Aspect

We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs.

Recorded Customer Success Webinar: 3 Surprising Ideas, 3 Deadly Fallacies, 3 Essential Insights

ClientSuccess

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. Blog Thought Leadership Webinar

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Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.