INDUSTRY INSIGHTS YOUR PEERS ARE READING
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar. MORE
ClientSuccess will host Julie Persofsky , Partner & Customer Success Advisor of Winning By Design , for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. Register for the Webinar. MORE
Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . . MORE
CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.” MORE
We want you to get the most out of your time in Philadelphia, so we hosted a quick webinar to run through what you should expect at Empower, how to plan for your trip, ways to make meaningful connections, and how to turn ideas into action. Empower 2019 is less than a month away! MORE
On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service MORE
You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit! MORE
What does it take to make knowledge a real priority within an organization? To find out, I sat down with Laura Teichmiller, Knowledge Systems Manager at SimplePractice , to hear how she identified the importance of knowledge and set about creating a knowledge-centric culture internally. MORE
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ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar MORE
In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MORE
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. MORE
ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar MORE
Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions. MORE
Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. MORE
ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina MORE
It’s time for another Ziff Davis/Toolbox.com webinar, and this one largely builds off of AI-related takeaways from the recent Enterprise Connect event. Am seeing some common themes with AI, and there sure are some interesting developments that I’m going to distill for this webinar. Most of this pertains to enterprise collaboration, but I also want to touch on some customer care applications that showcase what’s possible now with AI. MORE
Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. Blog Thought Leadership Webinar MORE
Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. MORE
In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. The post On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture appeared first on UP Your Service. MORE
Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar. MORE
Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today. MORE
Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right? MORE
Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder. MORE
ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar MORE
The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar MORE
webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience. MORE
ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina MORE
ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar. MORE
We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs. MORE
A Valentine’s Day Webinar from Monet and NewVoiceMedia. In this insightful webinar, learn how Inogen is using NewVoiceMedia and Monet to help make their customers and employees fall head over heels in love and how you can get your customers and agents to feel that way about you. The post Webinar: Broken Heart, Contact Center Drama & More appeared first on Monet Software. Date: Thursday, February 14, 2019. Time: 10am PST. It’s Valentine’s Day in the Contact Center. MORE
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. MORE
” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […]. MORE
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC. MORE
Webinar Related Topics ClientSuccess
APRIL 4, 2019
ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar
Fonolo
SEPTEMBER 12, 2018
Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.
Peter Lavers
JUNE 4, 2018
Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .
DigitalGenius Blog
FEBRUARY 4, 2019
Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.
Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights
ClientSuccess
MARCH 20, 2019
ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar
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ClientSuccess
APRIL 17, 2019
ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina
Kayako
SEPTEMBER 3, 2015
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.
B2B Customer Service Blog - TeamSupport
JANUARY 10, 2019
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.
CSM Magazine
MARCH 28, 2019
You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit!
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.
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Guru
JANUARY 31, 2019
Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?
ClientSuccess
JUNE 2, 2017
In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.
CustomerGauge
FEBRUARY 10, 2017
” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].
Guru
APRIL 10, 2019
We want you to get the most out of your time in Philadelphia, so we hosted a quick webinar to run through what you should expect at Empower, how to plan for your trip, ways to make meaningful connections, and how to turn ideas into action. Empower 2019 is less than a month away!
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.
ClientSuccess
OCTOBER 8, 2018
ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.
Monet Software
FEBRUARY 6, 2019
A Valentine’s Day Webinar from Monet and NewVoiceMedia. In this insightful webinar, learn how Inogen is using NewVoiceMedia and Monet to help make their customers and employees fall head over heels in love and how you can get your customers and agents to feel that way about you. The post Webinar: Broken Heart, Contact Center Drama & More appeared first on Monet Software. Date: Thursday, February 14, 2019. Time: 10am PST. It’s Valentine’s Day in the Contact Center.
Up Your Service
FEBRUARY 11, 2019
In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. The post On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture appeared first on UP Your Service.
Kayako
NOVEMBER 4, 2015
The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Jon Arnold
APRIL 18, 2019
It’s time for another Ziff Davis/Toolbox.com webinar, and this one largely builds off of AI-related takeaways from the recent Enterprise Connect event. Am seeing some common themes with AI, and there sure are some interesting developments that I’m going to distill for this webinar. Most of this pertains to enterprise collaboration, but I also want to touch on some customer care applications that showcase what’s possible now with AI.
Guru
MARCH 8, 2019
What does it take to make knowledge a real priority within an organization? To find out, I sat down with Laura Teichmiller, Knowledge Systems Manager at SimplePractice , to hear how she identified the importance of knowledge and set about creating a knowledge-centric culture internally.
Service Strategies
OCTOBER 4, 2018
On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service
CustomerGauge
FEBRUARY 2, 2017
CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.”
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
Guru
NOVEMBER 8, 2018
Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions.
B2B Customer Service Blog - TeamSupport
DECEMBER 5, 2018
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.
ClientSuccess
JUNE 29, 2018
ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar
ClientSuccess
FEBRUARY 20, 2019
ClientSuccess will host Julie Persofsky , Partner & Customer Success Advisor of Winning By Design , for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. Register for the Webinar.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.
Bright Pattern
MAY 2, 2018
webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.
B2B Customer Service Blog - TeamSupport
NOVEMBER 6, 2018
Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.
ClientSuccess
FEBRUARY 28, 2018
Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder.
Branch Mesenger
FEBRUARY 2, 2018
Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
Kayako
OCTOBER 8, 2015
Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.
Aspect
NOVEMBER 17, 2017
We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs.
ClientSuccess
NOVEMBER 29, 2017
Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. Blog Thought Leadership Webinar
Kayako
AUGUST 7, 2015
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.
Speaker: Irit Eizips, CEO, CSM Practice
By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.
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