Quality Form Development Webinar!

Myra Golden Media

Read the webinar outline and signup! Customer Experience Design

Webinar: Contact Center Self-Service and AI

Taylor Reach Group

Webinar Contact Center AI and Self Service Colin Taylor. Recently, Taylor Reach CEO and Chief Chaos Officer gave a live webinar for Call Centre Helper on Contact Center AI and Self-Service. Check out the recorded webinar HERE.

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ST Webinar [Webinar]

Fonolo

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.

Webinar: Digital transformation in the Retail Sector

Peter Lavers

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Reflections on a text analytics webinar

Customercount

Continue reading → The post Reflections on a text analytics webinar appeared first on CustomerCount. Discovering the exciting world of text analytics and artificial intelligence with Keatext and CustomerCount.

Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar

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What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

Webinar: Creating the Ultimate Global Customer Experience

Language I/O

Webinar: Machine Learning 101

DigitalGenius Blog

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Customer Success Webinar: The Game Changing Impact of Customer Advocacy

ClientSuccess

ClientSuccess is excited to host Andrew Stapleton , VP of Customer Success at G2Crowd , for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Invite your executive team to this webinar. Blog Thought Leadership Webinar

Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar

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Recorded Webinar: The Customer Success Maturity Model

ClientSuccess

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.

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Webinar Recap: Your Customer Service Questions Answered

Toister Performance Solutions

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved.

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture? In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers.

POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

Webinar: The Future of Customer Service

CSM Magazine

Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Webinar: Using AI Tools to Enhance Customer Support With PTC

TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

The trend in customer experience is taking a turn towards digital, but charging headlong down this path could potentially be a mistake. In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience. Tune in to ensure that you digitize the parts of the experience that can be digitized - and to identify the parts that need a human touch!

Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business

ClientSuccess

Customer Success Webinar Series. This webinar will teach you to: Know the difference between onboarding accounts versus users. The post Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business appeared first on ClientSuccess.

Just F*ing Demo: Webinar Recap

Guru

How Sales Leaders Can Empower Their Teams to Deliver Kickass Product Demos. Modern technologies are more powerful and user-friendly than ever before, yet many sales professionals still struggle to lead effective product demos. Why is that?

Webinar: Unleash the Full Potential of Your Support Agents

CSM Magazine

Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 (Jan 30, 12pm ET/ 9am PT) for our latest webinar: Unleash the full potential of your support agents. We entrust agents with two of our most precious assets every day – our customers and our brand.

Webinar Recap: 8 Simple Rules for Making Customers Happy

Guru

Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar

CustomerGauge

CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.”

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

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Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.

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Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the single most important factor in the success of your contact center!

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

[Webinar] Going Beyond Channels: The Importance of Delivering Omnichannel Experiences?

Aspect

Join us for our upcoming Aspect Software User Group Association (ASUGA) webinar , Thursday, February 13, 2020 at 12:00PM EST : Going Beyond Channels: The Importance of Delivering Omnichannel Experiences. . Join this webinar to learn: .

Recorded Customer Success Webinar: Churn Probability Score Framework – How to Recognize Risks and Predict Customer Success

ClientSuccess

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar

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[Webinar Transcript] The Future of Retail

Branch Mesenger

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.

Helping Your Agents Manage the Expansion of Customer Channels

Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions

On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements.

Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

ClientSuccess

Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder.

Customer Service Summit Attendee List & Webinar Recordings

CSM Magazine

You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit!

Recorded Customer Success Webinar: 3 Surprising Ideas, 3 Deadly Fallacies, 3 Essential Insights

ClientSuccess

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. Blog Thought Leadership Webinar

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WFM Insights Webinar Series: Register Today

Aspect

We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs.

Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.