ST Webinar [Webinar]

Fonolo

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.

Webinar: Machine Learning 101

DigitalGenius Blog

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.

Webinar: Digital transformation in the Retail Sector

Peter Lavers

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

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Webinar Recap: 8 Simple Rules for Making Customers Happy

Guru

Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following: To what degree companies are using AI in customer processes and analytical functions.

Webinar: Using AI Tools to Enhance Customer Support With PTC

B2B Customer Service Blog - TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

Finally: Get Service Level Management Right. Join Our Free Webinar!

Injixo

We’ve created a free webinar for you on "How to Efficiently Manage Service Level with the Right Technology“ which we will host on February 28th at 7 PM GMT / 11 AM PT. You want to make a difference in your contact center. Be a successful and effective planner.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

Webinar: Developing Your Own Advanced AI Tools for Support With Tableau

B2B Customer Service Blog - TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

Customer Experience in Field Service – On Demand Webinar

Service Strategies

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Webinar Recap: Artificial Intelligence in Cloud-Based Solutions

Guru

Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions.

Webinar: Advanced AI Tools for Customer Support With Lily Ryzebol of IBM

B2B Customer Service Blog - TeamSupport

Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

Bright Pattern

webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Webinar: Automate Service & Increase Customer Satisfaction with AI

DigitalGenius Blog

Join the "Automate Service and Increase Customer Satisfaction with AI" webinar on Thursday, February 7th at 10 am PT/ 1 pm ET / 6pm GMT.

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

RapportBoost

By the end of this webinar, attendees will understand: What channels of communication are preferred by customers and why. The webinar will take place on Tuesday, Nov. The post RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov.

My Next Webinar - Death of the PBX

Jon Arnold

October is zooming along, and this will be my third webinar for the month, so things have been pretty busy lately. This time around, it’s another Ziff Davis/Toolbox.com webinar, with a topic that anyone in the telephony space should be interested in. That’s the setup for my webinar, and if you want in, here’s the registration page. For digital natives, the PBX has about as much utility as a fax machine or a home phone line, so Captain Obvious isn’t needed here.

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[Webinar Transcript] The Future of Retail

Branch Mesenger

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.

Next Webinar - Tomorrow: 3 Collaboration Trends for 2019

Jon Arnold

One more shout-out for my next Ziff Davis webinar - it’s tomorrow, Thursday, Feb 7 at 2 ET. The theme will be 3 collaboration trends to watch for 2019, and I hope you can join us. Registration details are here , and if you can’t make it, a replay will be available soon after. Collaboration Cloud Communications Unified Communications

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Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.

My Next Webinar - 3 Collaboration Themes for 2019

Jon Arnold

One of those is doing webinars, and it’s time for my next one with Ziff Davis. If you don’t know, I’ve been writing regularly for them - via their IT Toolbox portal - for many years, and that also gives rise for me to do webinars, usually quarterly. My writing has scaled back with them - for a few years, I was producing three original posts every week - to one post a week, but that still provides plenty of coverage to support my webinars. The webinar runs Thursday, Feb.

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WFM Insights Webinar Series: Register Today

Aspect

We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs.

3 Webinar Takeaways: Automate Service & Increase Customer Satisfaction with AI

DigitalGenius Blog

This is a joint post by DigitalGenius & NeuraFlash. As soon as executives first conceived that artificial intelligence could automate meaningful amounts of customer service work, expectations have been sky high.

Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.

My Next Webinar - with No Jitter and Lucidchart

Jon Arnold

I’ve got a busy month on the webinar front, and here’s the next one to tell you about. This time around, I’m doing an Enterprise Connect webinar, so you’ll also hear about it through their main channel, No Jitter. The webinar is a little more that two weeks, out - Wednesday, October 24 - and all the details are here. I’ll be presenting on workplace trends that are making collaboration so important, and the challenges faced by IT to properly support them.

Demystifying CX In BFSI With Omnichannel Contact Center [Webinar]

Ameyo

The post Demystifying CX In BFSI With Omnichannel Contact Center [Webinar] appeared first on Ameyo. If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking […].

My Next Webinar - with 8x8: How SMBs Can Leverage Cloud for Collaboration

Jon Arnold

Here’s my first shout-out for this webinar, happening on Tuesday, Dec. The white paper will be available for download soon from 8x8, but the webinar is free for all.

RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

RapportBoost

” Registration information for the webinar can be found at [link]. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.

Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX).

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

FREE Temkin Group Industry CX Webinars

Customer Experience Matters

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Customer Success – On Demand Webinar

Service Strategies

On demand webinar hosted by Service Strategies. The post Customer Success – On Demand Webinar appeared first on Service Strategies. Blog Events & Webinars Recorded Webinars Customer Experience Management Customer Loyalty Customer SuccessWhether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t.

From Single Channel to Omnichannel

Speaker: Tom Vander Well, President & CEO, Intelligentics

By the end of this webinar, you will know: What are the most common omnichannel options. Technology is allowing for a growing number of communication channels between businesses and their customers.

Brilliant Customer Success Webinar

Service Strategies

In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies.

Webinar: Practical Survey Analysis in Excel

Genroe

In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.

HubSpot Webinar Recap: How Customer Success is Key to Business Growth

Guru

On Tuesday I sat down with Michael Redbord, General Manager of Service Hub at HubSpot , to talk about the paradigm shift in customer service (CS) and how the function is becoming a key revenue driver for businesses.

[Webinar] How to Stop the CSat Nosedive with Chat

Comm100

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling.

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

By the end of this webinar, you will know: How to reduce friction in your customer interactions. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations.