Quality Form Development Webinar!

Myra Golden Media

Read the webinar outline and signup! Customer Experience Design

Webinar: Contact Center Self-Service and AI

Taylor Reach Group

Webinar Contact Center AI and Self Service Colin Taylor. Recently, Taylor Reach CEO and Chief Chaos Officer gave a live webinar for Call Centre Helper on Contact Center AI and Self-Service. Check out the recorded webinar HERE.

ST Webinar [Webinar]

Fonolo

Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.

Webinar: Supercharge Your Workforce

CSM Magazine

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If Register for this free webinar – Click Here!

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Reflections on a text analytics webinar

Customercount

Continue reading → The post Reflections on a text analytics webinar appeared first on CustomerCount. Discovering the exciting world of text analytics and artificial intelligence with Keatext and CustomerCount.

Webinar: Digital transformation in the Retail Sector

Peter Lavers

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .

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Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why. Blog Thought Leadership Webinar

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Webinar: Machine Learning 101

DigitalGenius Blog

Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Customer Success Webinar: The Game Changing Impact of Customer Advocacy

ClientSuccess

ClientSuccess is excited to host Andrew Stapleton , VP of Customer Success at G2Crowd , for this month’s customer success webinar series: How to Gather and Use Reviews for Customer Advocacy. Invite your executive team to this webinar. Blog Thought Leadership Webinar

Customer Success Webinar: 5 Top Mistakes In Building Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Dave Blake , our Founder and CEO, for this month’s customer success webinar series: Top 5 Mistakes in Building Your Customer Success Strategy. Webinar: Top 5 Mistakes in Building Your Customer Success Strategy. Blog Thought Leadership Webinar

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Webinar: The Future of Customer Service

CSM Magazine

Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Recorded Webinar: The Customer Success Maturity Model

ClientSuccess

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m.

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business

ClientSuccess

Customer Success Webinar Series. This webinar will teach you to: Know the difference between onboarding accounts versus users. The post Recorded Customer Success Webinar: Why Continuous Onboarding is Critical for Your Business appeared first on ClientSuccess.

POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

Webinar: Using AI Tools to Enhance Customer Support With PTC

TeamSupport

We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.

Just F*ing Demo: Webinar Recap

Guru

How Sales Leaders Can Empower Their Teams to Deliver Kickass Product Demos. Modern technologies are more powerful and user-friendly than ever before, yet many sales professionals still struggle to lead effective product demos. Why is that?

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Webinar Recap: 8 Simple Rules for Making Customers Happy

Guru

Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?

My Next Webinar - 5 Collaboration Challenges

Jon Arnold

Aside from writing and podcasting, I do my share of webinars, and it’s time for the next one. That’s what this webinar will address, and if you can join me, we’ll be doing this on Thursday, October 24 at 2pm ET. I do these fairly regularly with Ziff Davis/Toolbox.com , and this time around, the focus will be on the major challenges facing businesses as they look to deploy some form of collaboration solution.

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Join the webinar: Weathering the storm of crisis communications

Kayako

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.

Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]

Fonolo

In this one-hour webinar hosted by the International Avaya Users Group , you’ll learn the number one way to manage call center spikes. Join Fonolo and IAUG on Wednesday, October 30th at 11:00 AM ET / 8:00 AM PT for the live webinar.

Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. You will love this webinar. Register for the Webinar.

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Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar

CustomerGauge

CustomerGauge was delighted to host a webinar with Nancy Becker, Divisional VP of Urgent Team in January. During the webinar, Nancy outlined her role in improving Patient Experience […]. The post Patients, Promoters & Profits: Urgent Care + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar health care urgent care Urgent Team“Understanding patient expectations, and meeting those is fundamental to everything we do.”

Customer Service Summit Attendee List & Webinar Recordings

CSM Magazine

You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit!

5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.

Customer Success Webinar: Where Should Customer Success Live? And Who Owns the Number?

ClientSuccess

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Blog Thought Leadership Webina

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Recorded Customer Success Webinar: Churn Probability Score Framework – How to Recognize Risks and Predict Customer Success

ClientSuccess

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. Blog Thought Leadership Webinar

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Webinar Recap: Your Customer Service Questions Answered

Toister Performance Solutions

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved.

Webinar: Conquering the top 5 customer support mistakes, with Sarah Hatter and Sarah Chambers

Kayako

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Recorded Customer Success Webinar: How to Build Customer Advocates Using The Customer Advocacy Ladder

ClientSuccess

Recorded Webinar Details. ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and a 2017 Customer Success Innovator of the Year Finalist , for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder.

[Webinar Transcript] The Future of Retail

Branch Mesenger

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.

Customer Experience in Field Service – On Demand Webinar

Service Strategies

On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service

Watch Jeanne Bliss’s webinar: Build Your Customer-Driven Growth Engine

Kayako

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy