INDUSTRY INSIGHTS YOUR PEERS ARE READING
On Tuesday I sat down with Michael Redbord, General Manager of Service Hub at HubSpot , to talk about the paradigm shift in customer service (CS) and how the function is becoming a key revenue driver for businesses. MORE
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar. MORE
Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . . MORE
On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service MORE
I’ve got a busy month on the webinar front, and here’s the next one to tell you about. This time around, I’m doing an Enterprise Connect webinar, so you’ll also hear about it through their main channel, No Jitter. The webinar is a little more that two weeks, out - Wednesday, October 24 - and all the details are here. I’ll be presenting on workplace trends that are making collaboration so important, and the challenges faced by IT to properly support them. MORE
This is a joint post by DigitalGenius & NeuraFlash. As soon as executives first conceived that artificial intelligence could automate meaningful amounts of customer service work, expectations have been sky high. MORE
We’ve created a free webinar for you on "How to Efficiently Manage Service Level with the Right Technology“ which we will host on February 28th at 7 PM GMT / 11 AM PT. You want to make a difference in your contact center. Be a successful and effective planner. MORE
Join the "Automate Service and Increase Customer Satisfaction with AI" webinar on Thursday, February 7th at 10 am PT/ 1 pm ET / 6pm GMT. MORE
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. MORE
The post Demystifying CX In BFSI With Omnichannel Contact Center [Webinar] appeared first on Ameyo. If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking […]. MORE
In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. MORE
Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions. MORE
October is zooming along, and this will be my third webinar for the month, so things have been pretty busy lately. This time around, it’s another Ziff Davis/Toolbox.com webinar, with a topic that anyone in the telephony space should be interested in. That’s the setup for my webinar, and if you want in, here’s the registration page. For digital natives, the PBX has about as much utility as a fax machine or a home phone line, so Captain Obvious isn’t needed here. MORE
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Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. MORE
On demand webinar hosted by Service Strategies. The post Customer Success – On Demand Webinar appeared first on Service Strategies. Blog Events & Webinars Recorded Webinars Customer Experience Management Customer Loyalty Customer SuccessWhether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. MORE
In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies. MORE
One of those is doing webinars, and it’s time for my next one with Ziff Davis. If you don’t know, I’ve been writing regularly for them - via their IT Toolbox portal - for many years, and that also gives rise for me to do webinars, usually quarterly. My writing has scaled back with them - for a few years, I was producing three original posts every week - to one post a week, but that still provides plenty of coverage to support my webinars. The webinar runs Thursday, Feb. MORE
By the end of this webinar, attendees will understand: What channels of communication are preferred by customers and why. The webinar will take place on Tuesday, Nov. The post RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. MORE
Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. MORE
Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®. MORE
Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar. MORE
Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today. MORE
Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right? MORE
One more shout-out for my next Ziff Davis webinar - it’s tomorrow, Thursday, Feb 7 at 2 ET. The theme will be 3 collaboration trends to watch for 2019, and I hope you can join us. Registration details are here , and if you can’t make it, a replay will be available soon after. Collaboration Cloud Communications Unified Communications MORE
webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience. MORE
The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar MORE
” Registration information for the webinar can be found at [link]. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. MORE
We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs. MORE
A Valentine’s Day Webinar from Monet and NewVoiceMedia. In this insightful webinar, learn how Inogen is using NewVoiceMedia and Monet to help make their customers and employees fall head over heels in love and how you can get your customers and agents to feel that way about you. The post Webinar: Broken Heart, Contact Center Drama & More appeared first on Monet Software. Date: Thursday, February 14, 2019. Time: 10am PST. It’s Valentine’s Day in the Contact Center. MORE
If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling. MORE
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. MORE
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC. MORE
Webinar Related Topics Fonolo
SEPTEMBER 12, 2018
Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work.
DigitalGenius Blog
FEBRUARY 4, 2019
Join Conan McMurtrie, Head of Product AI, and Phill Brougham, Head of Marketing, for the second part of a DigitalGenius webinar series about real-world applications of AI on Monday 18th February.
Peter Lavers
JUNE 4, 2018
Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. Please click here to sign up to the webinar, which starts at 4pm UK time. . . . .
Guru
JANUARY 31, 2019
Yesterday I co-hosted a webinar dedicated to customer happiness alongside Sarah Sheikh, head of customer success at Front. Check out a recording of the webinar below: customer supportHappy customers, happy life – that’s the saying, right?
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Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following: To what degree companies are using AI in customer processes and analytical functions.
B2B Customer Service Blog - TeamSupport
JANUARY 10, 2019
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! For our third webinar, we'll be discussing Using AI Tools to Enhance Customer Support With Dan Nowitz at PTC.
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Injixo
FEBRUARY 19, 2019
We’ve created a free webinar for you on "How to Efficiently Manage Service Level with the Right Technology“ which we will host on February 28th at 7 PM GMT / 11 AM PT. You want to make a difference in your contact center. Be a successful and effective planner.
Kayako
SEPTEMBER 3, 2015
We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over.
B2B Customer Service Blog - TeamSupport
DECEMBER 5, 2018
We're excited to continue our new webinar series in conjunction with the Association of Support Professionals (ASP). These aren't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.
Service Strategies
OCTOBER 4, 2018
On Demand Webinar. In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line. The post Customer Experience in Field Service – On Demand Webinar appeared first on Service Strategies. Blog Recorded Webinars Customer Experience Management Field Service
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions.
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Guru
NOVEMBER 8, 2018
Access the recorded webinar here or read below for a summary of how customer service centers should realistically think about AI, complete with five questions to ask vendors when evaluating AI solutions.
B2B Customer Service Blog - TeamSupport
NOVEMBER 6, 2018
Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be your standard, boring webinars! After signing up, you will receive a confirmation email with information about joining the webinar.
Bright Pattern
MAY 2, 2018
webinarInnovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.
DigitalGenius Blog
JANUARY 23, 2019
Join the "Automate Service and Increase Customer Satisfaction with AI" webinar on Thursday, February 7th at 10 am PT/ 1 pm ET / 6pm GMT.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation.
RapportBoost
NOVEMBER 25, 2018
By the end of this webinar, attendees will understand: What channels of communication are preferred by customers and why. The webinar will take place on Tuesday, Nov. The post RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov.
Jon Arnold
OCTOBER 23, 2018
October is zooming along, and this will be my third webinar for the month, so things have been pretty busy lately. This time around, it’s another Ziff Davis/Toolbox.com webinar, with a topic that anyone in the telephony space should be interested in. That’s the setup for my webinar, and if you want in, here’s the registration page. For digital natives, the PBX has about as much utility as a fax machine or a home phone line, so Captain Obvious isn’t needed here.
Branch Mesenger
FEBRUARY 2, 2018
Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. Webinar Date: Hosts: * Taylor Pipes, Content, Branch Messenger ( [link] , [link] ). Thanks Taylor, appreciate it, and excited to be on the webinar today.
Jon Arnold
FEBRUARY 5, 2019
One more shout-out for my next Ziff Davis webinar - it’s tomorrow, Thursday, Feb 7 at 2 ET. The theme will be 3 collaboration trends to watch for 2019, and I hope you can join us. Registration details are here , and if you can’t make it, a replay will be available soon after. Collaboration Cloud Communications Unified Communications
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance.
Jon Arnold
JANUARY 25, 2019
One of those is doing webinars, and it’s time for my next one with Ziff Davis. If you don’t know, I’ve been writing regularly for them - via their IT Toolbox portal - for many years, and that also gives rise for me to do webinars, usually quarterly. My writing has scaled back with them - for a few years, I was producing three original posts every week - to one post a week, but that still provides plenty of coverage to support my webinars. The webinar runs Thursday, Feb.
Aspect
NOVEMBER 17, 2017
We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. The post WFM Insights Webinar Series: Register Today appeared first on Aspect Blogs.
DigitalGenius Blog
FEBRUARY 14, 2019
This is a joint post by DigitalGenius & NeuraFlash. As soon as executives first conceived that artificial intelligence could automate meaningful amounts of customer service work, expectations have been sky high.
Kayako
NOVEMBER 4, 2015
The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. The winners will be chosen after the webinar. Resources crisis delivering bad news webinar
Speaker: Irit Eizips, CEO, CSM Practice
By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers.
Jon Arnold
OCTOBER 8, 2018
I’ve got a busy month on the webinar front, and here’s the next one to tell you about. This time around, I’m doing an Enterprise Connect webinar, so you’ll also hear about it through their main channel, No Jitter. The webinar is a little more that two weeks, out - Wednesday, October 24 - and all the details are here. I’ll be presenting on workplace trends that are making collaboration so important, and the challenges faced by IT to properly support them.
Ameyo
JANUARY 18, 2019
The post Demystifying CX In BFSI With Omnichannel Contact Center [Webinar] appeared first on Ameyo. If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking […].
Jon Arnold
NOVEMBER 15, 2018
Here’s my first shout-out for this webinar, happening on Tuesday, Dec. The white paper will be available for download soon from 8x8, but the webinar is free for all.
RapportBoost
OCTOBER 20, 2018
” Registration information for the webinar can be found at [link]. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.
Speaker: Nate Brown, Co-Founder, CX Accelerator
By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX).
Kayako
OCTOBER 8, 2015
Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make.
Customer Experience Matters
SEPTEMBER 13, 2018
Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.
Kayako
AUGUST 7, 2015
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend.
Service Strategies
MAY 25, 2016
On demand webinar hosted by Service Strategies. The post Customer Success – On Demand Webinar appeared first on Service Strategies. Blog Events & Webinars Recorded Webinars Customer Experience Management Customer Loyalty Customer SuccessWhether a traditional product company or one that offers cloud-based subscriptions, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t.
Speaker: Tom Vander Well, President & CEO, Intelligentics
By the end of this webinar, you will know: What are the most common omnichannel options. Technology is allowing for a growing number of communication channels between businesses and their customers.
Service Strategies
SEPTEMBER 1, 2016
In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success. The post Brilliant Customer Success Webinar appeared first on Service Strategies.
Genroe
FEBRUARY 6, 2017
In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.
Guru
DECEMBER 6, 2018
On Tuesday I sat down with Michael Redbord, General Manager of Service Hub at HubSpot , to talk about the paradigm shift in customer service (CS) and how the function is becoming a key revenue driver for businesses.
Comm100
MARCH 19, 2018
If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. Topics of the webinar include: 3 reasons customer satisfaction is falling.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations.
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