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CCNG
JANUARY 31, 2024
Companies are redesigning the workplace as both remote and hybrid work are being cultivated. Companies of today can consist of up to five generations of workers within their hybrid, 100%-remote, or brick and mortar “walls.” It’s multi-faceted and takes a different mindset and approach. It can be overwhelming.
ShepHyken
FEBRUARY 14, 2023
It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations. Specifically, it’s about what company you aspire to be like. That removes us from being a commodity and positions us as unique and special for our customers.
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CCNG
APRIL 3, 2024
For too long, organizations have paid lip service to platitudes like "we're all in this together" and "our employees are our greatest asset." This doesn't make companies evil, but you have to acknowledge their true nature and priorities. True transparency extends beyond just admitting hard truths.
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. It’s what sets companies apart and earns people who gravitate to companies whose behaviors are congruent with their own.
ShepHyken
MARCH 31, 2024
Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? My Comment: I bet you would agree with this statement: Companies exist to solve customer problems.
Cisco - Contact Center
APRIL 22, 2024
As one of the largest technology companies in the world, it is critical for Cisco to operate in a way that helps to protect our planet. Our holistic approach to environmental sustainability includes… Read more on Cisco Blogs
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities?
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
We must focus our design talents on a new type of relationship with machines. companies can specifically implement AI to teach agents how to approach customers at all levels. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy.
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