JivoChat

JUNE 26, 2022

Copywriting includes special techniques aligned with digital marketing strategies necessary to start a career as a copywriter, even if you already are a great writer, which is certainly an advantage that will help you thrive. Copywriting and Content Marketing Course. Blog post marketing. Content marketing. Main topics:

B2C 75

B2C B2B Sales Best practices 75

Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 85

Sales Coaching Banking Morale 85

JustCall

MAY 12, 2021

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Having a skilled sales team is good. But, before we jump into that, let's get a quick understanding of what is sales enablement.

Sales 52

Sales call center software Scripts call center solutions 52

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. It blurs the lines between customer service, marketing, and even sales. The post How to Turn Social Media Customer Service into a Marketing Strategy appeared first on Shep Hyken.

Marketing 218

Marketing Customer Service Airlines Self service 218

Cisco - Contact Center

FEBRUARY 1, 2021

Knowing this and with the five essential elements in mind, Cisco completely rebuilt its CCaaS platform from the ground up with the most modern cloud architecture in the market. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets.

Contact Center 112

Contact Center Transportation Customer Experience Wireless 112

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Cincom

MARCH 23, 2020

The impact of age demographics is becoming more critical to the success of managed service providers and advanced manufacturers because they are selling in a multigenerational market. Personalization is Key to Selling in a Multigenerational Market. How to Connect with Buyers in a Multigenerational Market: Important Factors to Consider.

Marketing 52

Marketing Management B2B Sales 52

Vonage

JUNE 23, 2017

What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Great definition, but marketing has changed. Great definition, but marketing has changed. Websites are a great example to illustrate how marketing has changed.

Marketing 77

Marketing Customer Experience Advertising Customer Service 77

Cincom

OCTOBER 14, 2020

For marketing, digital transformation has always been about data. Data has been the essential raw material used to identify market segments, market size, audience, buyer preferences, message content, contact qualification and all the other metrics and values required to market a product. Marketing Process Automation.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Callminer

MAY 12, 2020

This succinct buying guide will help you cut through the noise in the call center software market and choose the best tools for your organization. To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

ShepHyken

NOVEMBER 24, 2017

Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. This is a simple and effective way to make each customer feel that their time and patronage is valued.

Customer Service 221

Customer Service B2B B2C Accountability 221

Nextiva

JULY 8, 2019

To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. We’re guessing, no. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention?

Customer Service 67

Customer Service voip Chatbots Customer retention 67

TMP Direct

SEPTEMBER 16, 2021

With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. There is nothing wrong with a traditional, sales-driven cold call. Just like cold calling, email marketing is a tried-and-true classic.

B2B 96

B2B B2C Chatbots Advertising 96

CrazyCall

JUNE 25, 2019

Your developers, marketers, and business people are doing their best to make the company thrive. And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers. Sales prospecting process.

Sales 109

Sales Scripts B2B Analytics 109

Andrew Mcfarland

SEPTEMBER 23, 2022

The method also helps a company identify its most profitable products and markets. By developing an authoritative and relatable presence online, business development professionals can build a relationship with prospects, which often leads to sales. It also helps to increase brand awareness and improve customer service.

Sales 48

Sales Advertising Metrics Marketing 48

C3Centricity

AUGUST 2, 2021

This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy.

CRM 71

CRM Enterprise Marketing Accountability 71

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

Beyond Philosophy

SEPTEMBER 6, 2016

Marketing consultant and author Robert Tucker has stated, “Companies are often so concerned about attracting new customers that they denigrate their unique value proposition to loyal customers.” showed that 80% of companies spend too much of their marketing budget on customer acquisition. He calls these companies Acquirers.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

B2B 115

B2B Journey mapping SaaS Engineering 115

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales CRM Contact Center 52

C3Centricity

JULY 27, 2021

This week we have another guest post from Alan Hale of CMG (Consight™ Marketing Group) in Chicago. If you can’t wait for Part 2 next week, you can download the full white paper HERE. Very seldom is the reason for defection price, no matter what the sales reps tell you. First, let’s define a Raving Fan.

B2C 71

B2C B2B Accountability Sales 71

Nicereply

FEBRUARY 21, 2019

Marketers concentrate on returning value to the business. The advice that can be found in this article is based on the experience of marketers who succeeded to develop an effective practical approach to drive CX. The lasting impression has nothing to do with marketing campaigns, websites, visual identities or call centers.

Marketing 45

Marketing Customer Experience Surveys Feedback 45

DMG Consulting

MAY 5, 2020

During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. Though still in its infancy, the CJA market is expected to grow at a slow but steady pace for the next few years.

Enterprise 96

Enterprise Analytics Consulting Consulting 96

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

TLC Associates

MARCH 10, 2020

The opportunity has never been greater for mortgage lenders to gain market share. How can you ramp, train, and execute an outbound marketing campaign before the competition? Download a copy of this white paper to see how we drove triple digit sales results leveraging our US-based contact center associates.

contact center associations 40

contact center associations Benchmark Contact Center Sales 40

TMP Direct

SEPTEMBER 9, 2021

A 2019 survey found that over 70% of marketers believe email marketing generates ‘good’ or ‘excellent’ returns. of them will open the email you sent within the first hour, according to research by Marketing Charts. A market research firm in 2007 estimated a person living in a city saw nearly 5,000 ads a day.

Surveys 52

Surveys Advertising Marketing Sales 52

Beyond Philosophy

AUGUST 30, 2016

As noted in many of my blog posts and white papers, there is an emotional subtext to all components of value delivery, whether tangible or intangible, whether transactional or experiential over time. The Case for Strengthening Sales Governance. One Marketing Guy Who Gets It (What Sales Needs, That Is).

B2C 150

B2C B2B Customer advocacy Consulting 150

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Yaniv Masjedi is the Chief Marketing Officer of Nextiva. Eric Sachs is the CEO at Sachs Marketing Group. Yaniv Masjedi.

Call Center 345

Call Center Contact Center Finance Consulting 345

JivoChat

FEBRUARY 17, 2022

First, it’s fundamental to understand the differences in dealing with a market that is focused on selling services to companies. The selling plan can’t be the same as one that is made for the B2C market (business to consumers). . That’s why your marketing and sales teams are fundamental in closing deals.

B2B 52

B2B SaaS B2C Sales 52

Connecting the Dots

MARCH 30, 2017

Since the seminal 1976 White House Study on complaint handling, we have known that complaint handling could be an effective marketing strategy. For more downloads, visit our Articles, Whitepaper and Studies page.

Consulting 48

Consulting Consulting Customer Care Sales 48

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Adeel is a Content Marketing Executive at GigWorker , a media outlet focused on the gig economy. Frank Spear. Smitha Baliga. Adeel Shabir. adeelshabi.

Call Center 182

Call Center Management Scripts Coaching 182

LiveChat

NOVEMBER 22, 2017

Let’s start with a simple question: is your current inbound marketing strategy making you any money? You’ve heard that 75 percent of inbound marketing channels cost less than outbound marketing channels, so you’re expecting results sooner than later. But what if those results won’t come? Content Creation.

Marketing 44

Marketing Engineering Advertising Sales 44

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills are essential for attracting prospects and generating new sales. You can determine your market’s needs and then create products or services that will meet those needs. A well-developed sales process includes identifying and defining your prospects’ needs and wants. Relationship-building skills.

Morale 48

Morale Sales Scripts CRM 48

Customers That Stick

SEPTEMBER 18, 2014

Kristen Gramigna is Chief Marketing Officer for BluePay , a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. Guest Poster: Kristen Gramigna. Stay on top of your competitor’s programs.

Customer retention 133

Customer retention Surveys Sales Technology 133

Back Office Centers

AUGUST 16, 2022

Data mining or data collecting helps firms in several ways to increase efficiency in the current competitive market environment. These services are typically sought after by businesses involved in e-commerce, direct marketing, healthcare, telecommunications, financial services, etc. Data mining on email lists.

outsourcing 40

outsourcing Telecommunications Healthcare Marketing 40

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

Education 52

Education Customer retention Sales B2B 52