ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed.

Customer Service 175

Customer Service Banking Customer effort Marketing 175

Jon Arnold

FEBRUARY 12, 2018

Included in that mix is a white paper I've been doing for Cisco. Everyone is trying to assess what AI can really bring to the contact center, and to help educate the market, they engaged me to produce this vendor-neutral white paper.

Contact Center 45

Contact Center Education Marketing 45

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. Our research took us into the design, marketing, sales teams of 30 enterprise organizations.

Customer centricity 48

Customer centricity Enterprise Advertising Consulting 48

CCNG

JANUARY 17, 2024

Jake’s experience is just one real-life example of what recent market studies by Gallup and others have clearly proven in their statistics: A great employee experience (EX) is THE fundamental foundation to creating a great customer experience (CX). He said, “So I don’t even try much anymore.

CCNG 195

CCNG Calibration Employee engagement Call Center 195

CCNG

AUGUST 3, 2022

Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Participation is a muscle that gets stronger the more you use it. ?

Best practices 195

Best practices CCNG Marketing Personalization 195

Fonolo

JUNE 14, 2018

With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

CCNG

JUNE 15, 2022

Here are four ways to expand your view: Use your professional network to expand your vision beyond your immediate market and specific industry. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program.

Best practices 195

Best practices CCNG Consulting Consulting 195

Jon Arnold

JANUARY 18, 2023

This one is with NICE , and it draws on a recent white paper I did for them. I’ll be joined by Lauren Maschio from their Product Marketing Team, and the early response has been really great, so it should be well-attended. Got another webinar to share here.

Chatbots 84

Chatbots Contact Center Marketing 84

JivoChat

JUNE 26, 2022

Copywriting includes special techniques aligned with digital marketing strategies necessary to start a career as a copywriter, even if you already are a great writer, which is certainly an advantage that will help you thrive. Copywriting and Content Marketing Course. Blog post marketing. Content marketing. White papers.

B2C 75

B2C B2B Sales Best practices 75

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Marketing Use Cases. First Name * Last Name Email Address *. Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter.

Enterprise 72

Enterprise Analytics Sales Marketing 72

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. It blurs the lines between customer service, marketing, and even sales. Push Value-Added Content : A good content marketing campaign is one of the strongest ways to deliver a better customer experience.

Marketing 218

Marketing Customer Service Airlines Self service 218

Fonolo

NOVEMBER 30, 2017

In Fonolo’s latest white paper, “ 9 Critical Contact Center Trends for 2018 ,” it’s revealed that 18-24 year olds actually express an increased appreciation for the voice channel. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry.

Interactive Voice Response 194

Interactive Voice Response Call Center Contact Center Metrics 194

ShepHyken

DECEMBER 18, 2019

Publish a report or white paper that will benefit your customers. This can be a great marketing piece to attract future customers, too. Customers love relevant information. This could be a great opportunity to make sure you have the most recent and relevant information in your field.

Customer Service 308

Customer Service Customer Experience Marketing 308

ConvergeOne

NOVEMBER 1, 2022

The results of these types of incidents can include systems downtime, lost business, customer service degradation, lost or stolen data, missed market opportunities, decreased productivity, workplace upheaval, and many other negative repercussions. Download the full white paper.

Construction 88

Construction Surveys Marketing Technology 88

Cisco - Contact Center

FEBRUARY 1, 2021

Knowing this and with the five essential elements in mind, Cisco completely rebuilt its CCaaS platform from the ground up with the most modern cloud architecture in the market. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets.

Contact Center 101

Contact Center Transportation Customer Experience Wireless 101

Vonage

JUNE 23, 2017

What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Great definition, but marketing has changed. Great definition, but marketing has changed. Websites are a great example to illustrate how marketing has changed.

Marketing 77

Marketing Customer Experience Advertising Customer Service 77

Beyond Philosophy

SEPTEMBER 7, 2015

One of the strongest social media strategies is content marketing. Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. An offshoot of content marketing is article consolidation.

Advertising 416

Advertising Engineering Consulting Consulting 416

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Technology 52

Technology Marketing Customer Experience Customer Service 52

Cincom

MARCH 23, 2020

The impact of age demographics is becoming more critical to the success of managed service providers and advanced manufacturers because they are selling in a multigenerational market. Personalization is Key to Selling in a Multigenerational Market. How to Connect with Buyers in a Multigenerational Market: Important Factors to Consider.

Marketing 52

Marketing Management B2B Sales 52

Cincom

OCTOBER 14, 2020

For marketing, digital transformation has always been about data. Data has been the essential raw material used to identify market segments, market size, audience, buyer preferences, message content, contact qualification and all the other metrics and values required to market a product. Marketing Process Automation.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Quadient

MAY 23, 2022

Customer experience (CX) is the new marketing battleground. He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers. Contact Center Wrap-Up—Where the Rubber Meets the Road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Experience.

Contact Center 105

Contact Center CRM Call Center Personalization 105

Nextiva

JULY 8, 2019

Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. We’re guessing, no.

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Callminer

MAY 12, 2020

This succinct buying guide will help you cut through the noise in the call center software market and choose the best tools for your organization. To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

Integrity Solutions

APRIL 19, 2024

There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials. It’s this unique and personal relationship with your market that can best be described by the word “brand.”

Personalization 93

Personalization Sales Scripts Contact Center 93

C3Centricity

AUGUST 2, 2021

This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. As mentioned last week, you can download the full white paper HERE. When you sell a product or service new to the market, find out how to minimize risk.

CRM 71

CRM Enterprise Marketing Accountability 71

ShepHyken

NOVEMBER 24, 2017

Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. This is a simple and effective way to make each customer feel that their time and patronage is valued.

Customer Service 221

Customer Service B2B B2C Accountability 221

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Banking 52

Banking Benchmark Surveys Accountability 52

CSM Magazine

SEPTEMBER 8, 2023

Thanks to our knowledge of the market and the way it has been evolving in recent years, we’ve shaped our business strategy around the convergence of the contact centre, AI and CRM landscapes. Our credibility… For us, this is a really exciting development and one that we’ve not only been expecting – but planning for.

CRM 52

CRM Enterprise Consulting Consulting 52

Andrew Mcfarland

SEPTEMBER 23, 2022

The method also helps a company identify its most profitable products and markets. In addition, webinars, white papers, and video content are essential for establishing credibility. In addition to evaluating potential markets, business development also involves determining how to scale the product.

Sales 48

Sales Advertising Metrics Marketing 48

Nicereply

FEBRUARY 21, 2019

Marketers concentrate on returning value to the business. The advice that can be found in this article is based on the experience of marketers who succeeded to develop an effective practical approach to drive CX. The lasting impression has nothing to do with marketing campaigns, websites, visual identities or call centers.

Marketing 45

Marketing Customer Experience Surveys Feedback 45

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. But now the world is very different. appeared first on UJET.

Contact Center 72

Contact Center Interactive Voice Response Self service Virtual Agent 72

TMP Direct

SEPTEMBER 16, 2021

With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. It’s advisable to ask the digital marketing team to help aim cold calls rather than replacing them. There is nothing wrong with a traditional, sales-driven cold call.

B2B 96

B2B B2C Chatbots Advertising 96

Fonolo

JANUARY 31, 2018

There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. White Paper: 9 Critical Contact Center Trends for 2018. Our favorite chart: Reality and Promise of AI.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Fonolo

JULY 5, 2018

It also gets strengthened by the marketing efforts of all the vendors selling self-serve technology. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry. Can we prove that one way or another? That question still seems unanswered.

Chatbots 100

Chatbots Self service Interactive Voice Response Banking 100

C3Centricity

JULY 27, 2021

This week we have another guest post from Alan Hale of CMG (Consight™ Marketing Group) in Chicago. If you can’t wait for Part 2 next week, you can download the full white paper HERE. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

B2C 71

B2C B2B Accountability Sales 71

VocalCom

JUNE 18, 2020

As a brand’s reputation remains its more valuable asset, Cloud contact center platforms will become a key differentiator for the organizations that want to handle any changes in the market and adapt seamlessly, at record speeds. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62