ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. Open communication and addressing these concerns are crucial for maintaining employee morale and wellbeing. He is an expert in marketing technology and SaaS.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

C3Centricity

DECEMBER 1, 2020

Earlier this year I wrote about the impact of AI and ML on digital marketing. The article is called “ AI and ML are Taking Digital Marketing to the Next Level.” ” So if you’re in marketing you’d better start honing these skills and not just your digital marketing, before the robot takes your seat!

Marketing 71

Marketing Big data Customer centricity B2C 71

Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.

Morale 90

Morale Contact Center Quality management Coaching 90

ClearAction

FEBRUARY 27, 2016

5 Ways to Make Marketing More Strategic Lynn Hunsaker. As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with.

Marketing 98

Marketing Strategic Value Metrics Enterprise 98

ShepHyken

MAY 27, 2019

That translates to higher morale, lower turnover and happier customers. 3 Reasons Why Marketing and Support Teams Should Work Together by Valeriya. SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. How To Create Customer Journey Map Of A Restaurant?

Journey mapping 259

Journey mapping Customer Service Employee engagement Morale 259

Outsource Consultants

JANUARY 3, 2024

Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This change in focus led clients to make decisions increasingly based on agent satisfaction levels.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Joe Rawlinson

JANUARY 31, 2018

But, believe it or not, uniting the forces of education and marketing can go a long way in your pursuit of happiness. Don’t just market to your customers, though. Educate Through Email Marketing. This figure alone should be reason enough to implement an email marketing strategy for your company.

Marketing 83

Marketing Education Morale Advertising 83

CrazyCall

DECEMBER 19, 2019

When you boil down any business with great reviews, it’ll naturally reduce and separate into three simple categories: marketing, sales, and customer service. Table of Contents: The Marketing and Sales Disconnect. The Marketing and Sales Disconnect. Those working in marketing spend time targeting a very specific group of people.

Customer retention 66

Customer retention Sales Marketing Customer Service 66

Steve DiGioia

JULY 9, 2020

Are your company’s numbers, budgets, and marketing efforts taking the lead over all other aspects of your business? Employee morale is second to meeting budget. But what about the customer? What’s more important? New policies are put in place that puts numbers ahead of the guest experience.

Morale 147

Morale Benchmark Advertising Surveys 147

Beyond Philosophy

JANUARY 4, 2024

You can’t assume that your definition of AI matches the marketing department’s or finance’s version down the hall. Not only is it good for morale, but it is also excellent motivation to keep working for that higher score goal. Also, I would ensure that everyone understands what the AI will be. NICE Systems, Inc.,

Customer centricity 244

Customer centricity Morale Finance Education 244

ShepHyken

AUGUST 29, 2022

Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Consumers want to buy from companies that surpass their competitors when it comes to quality, price, dependability and morale. They can potentially eat away at your market share.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

ChurnZero

JULY 9, 2020

Does your marketing often drop the L-bomb? Entire marketing budgets are devoted to their infinite pursuit and persuasion. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. The Forgotten CSM: Customer Success Marketing. That’s no surprise.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

CX Accelerator

JULY 1, 2020

By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

ShepHyken

NOVEMBER 26, 2018

To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people.

Customer Service 200

Customer Service Airlines Employee engagement Morale 200

ShepHyken

DECEMBER 24, 2018

Morality and Customer Loyalty by Patrick Barney. Future CX: Tips for 2019 digital marketing success by Stuart Banbery. CustomerThink) Creating powerful online customer experiences and marketing ROI by harnessing emotional connections with customers is key and here are some key take-outs for everyone to consider for 2019 success.

Customer Service 219

Customer Service Morale Coaching Customer Experience 219

ClearAction

FEBRUARY 27, 2016

5 Ways to Make Marketing More Strategic. As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations are still grappling with.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

Quality Contact Solutions

SEPTEMBER 14, 2022

Improved employee satisfaction and morale: If you think about how an assessment is viewed by a front line agent making telemarketing calls, if done correctly, an assessment can be very positive. Possibly seeing those ideas become a reality can be a real morale booster.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

ShepHyken

MARCH 30, 2020

Maintaining Your Team’s Morale And Productivity During COVID-19 by Denise Graziano. Four Marketing Actions For Navigating In Troubled Times by Larry Light. My Comment: Marketing in adverse conditions seems to be the marketing topic of the day. Here are my top five picks from last week. But, it’s not new.

Customer Service 200

Customer Service Morale Marketing Best practices 200

ShepHyken

MAY 21, 2021

It also has an important role to play in the morale and motivation of team members. She is interested in customer success, growth, marketing, technology, and travel. These five strategies will help your team thrive in a remote working environment: . Get Communication Right . Alexa Lemzy is the Customer Support &?Content

Customer Service 329

Customer Service Morale Management Customer Support 329

ShepHyken

MARCH 31, 2020

In order for your business to succeed, you must first understand your market—your customers. As long as it’s legal, moral and ethical—do it.”. “No No matter what the outcome of your business is, it all starts with your employees doing the job they’re supposed to do. Employees must also have an understanding of the customers they serve.

Morale 161

Morale Consulting Consulting Marketing 161

Bill Quiseng

FEBRUARY 22, 2022

These “Profits over People” traditionalists care about revenue dollars, market share, the stock price, bottom-line profits, even their competitors, more than their people. For many years, there has been a stranglehold of the “Profits over People” mentality for business leaders. John DiJulius. We will CARE for each customer.

Customer Care 97

Customer Care Morale Sales Marketing 97

CX Accelerator

JULY 1, 2020

By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

CSM Magazine

AUGUST 26, 2019

Adequate market research can lead to many growth opportunities. You can use market research to improve customer experience and increase sales. . Understand your customer base and market . Market research can help discover details of your customer you never thought possible. Put yourself in your customers’ shoes. .

Marketing 40

Marketing Sales outsourcing Morale 40

CCNG

FEBRUARY 1, 2023

For example, one of our clients that is known as a good employer had exhausted the job market for contact center associates in their community. It opened an untapped market of candidates who they had already vetted and who were already familiar with their product lines. This approach proved successful.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

SharpenCX

AUGUST 19, 2021

Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. They keep team morale high. It’s clear Shopify employees love their work. They’re 12% more productive.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Fonolo

JUNE 8, 2021

It takes someone with great self-control and tremendous disposition to be a successful call center agent, but even the most natural customer service professionals are susceptible to the effects of low morale. Regular acts of public recognition can really improve morale and bring out the positive spirit in everyone.

Call Center 133

Call Center Morale Contact Center Technology 133

ProProfs Blog

NOVEMBER 20, 2020

It sends out a positive message that you value your employees, thereby boosting their morale. When an employee is guided by empathetic minds, it boosts their morale. It affects their trust, morale and commitment. Recognizing and rewarding talented employees act as a morale booster. Alignment With Company Mission.

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

Steve DiGioia

AUGUST 5, 2015

Numbers, budgets and marketing take the lead over all else. Employee morale is second to meeting budget. I have found, time and time again, that along the “ ladder of success ” comes a withdrawal from the front line of customer service. But what about the customer? This is backwards thinking.

Morale 178

Morale Benchmark Surveys Marketing 178

ProProfs Blog

NOVEMBER 15, 2021

The collected information from a business questionnaire helps you form growth strategies by analyzing meaningful insights about market trends, employees, and customer behaviors. It cannot be denied that a company questionnaire is the best way to gather qualitative (text) feedback for the customers, employees, and market.

Surveys 144

Surveys Feedback Morale Customer effort 144

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. And because of this reality, agents now enjoy far more career flexibility from the comfort of their home offices, as more employers are seeking top talent across a worker-friendly job market. The Rise of Hub & Spoke in Call Centers.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

ChurnZero

FEBRUARY 8, 2024

Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout prompted him to become an expert on stress within the tech industry. You tend to see increased conflict, which leads to bad morale. It weighs on people a lot.

Morale 52

Morale SaaS Coaching Management 52

Nicereply

APRIL 6, 2022

This approach isn’t a marketing strategy or a ploy to gain a competitive edge against your competitors — it’s offering genuine support during a time of need. Boost morale with regular one-on-one checkpoints. Boost morale through employee recognition, which could be as simple as a little shoutout or acknowledgment.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

Inbenta

NOVEMBER 3, 2022

In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. And for good reason. Million in 2021 and is projected to reach USD 943.64

Healthcare 96

Healthcare Chatbots Morale Transportation 96

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Their morale and well-being are at stake, affecting the quality of service they offer. of inbound calls. It’s not just reputation at stake, but your very bottom line.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Their morale and well-being are at stake, affecting the quality of service they offer. of inbound calls. It’s not just reputation at stake, but your very bottom line.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

Playvox

OCTOBER 19, 2021

Due to the pandemic, we’re experiencing an unusual dynamic in the labor market right now. When you have an agent shortage, it causes significant CX, operational, morale, and cost issues. This solution is a stop-gap measure because you probably couldn’t borrow accounting or marketing team members for very long.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271