Caller satisfaction, Marketing and Morale

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Caller satisfaction

Marketing

Morale

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

As we shift from a jobs market that favors employers to one that favors employees , don’t let issues of quality or quantity get you down. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Callers are put on hold while the agent asks around for a solution.

Call Center

Call Center Morale Employee engagement Customer centricity

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Nate specializes in digital marketing as well as data curation and protection. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Nate Masterson @MapleHolistics.

Call Center

Call Center Metrics Contact Center Wait times

Customer Contact Central

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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