ClientSuccess

NOVEMBER 22, 2022

This includes surveys, focus groups, social media monitoring, and more. Continually Educate Your Customers on the Benefits of Your Product or Service. When you educate your customers, they not only get the opportunity to engage with what makes your product or service unique.

Marketing 69

Marketing Education Feedback Surveys 69

ClientSuccess

OCTOBER 25, 2021

Total percentage of contacts engaging with content, either marketing, educational or upsell related. Survey feedback, including from post-sales and post-onboarding surveys. eBook: Customer Success as a Culture: Marketing Leaders Edition. Number of days since the last proactive communication (aka email or phone call).

Metrics 64

Metrics Upselling SaaS Education 64

GetFeedback

AUGUST 14, 2019

Of all the satisfaction surveys out there, it’s easy to argue the CSAT is the most straightforward. For example, content and education-based businesses are using CSATs to understand the value of an ebook or a blog post by administering a survey after a user has consumed information. Get Calculator. Free CSAT Toolkit.

Surveys 107

Surveys industry standards Banking Education 107

Playvox

JUNE 6, 2023

In a recent Forbes survey, CXOs overwhelmingly believe improving CX is “the number one growth factor. ” The survey findings list three strategies for improving CX: Invest in upskilling employees for the digital world, including contact center agents, to develop and retain talent. Answer the three whys: Why do we need It?

Contact Center 66

Contact Center Finance contact center solutions Contact center software 66

Up Your Service

NOVEMBER 28, 2019

As a result, companies seek to measure customer satisfaction and loyalty on every level, creating a glut of surveys about experience and emails imploring customers to write reviews. Learn our five best practices to adopting this flexible, bottom-up approach to customer experience improvement in our eBook. Download it here.

Best practices 90

Best practices Customer Experience B2C B2B 90

CrazyCall

MAY 8, 2019

Contrary to standard sales methods, here, instead of focusing on closing a sale as soon as possible, you educate, inform, nurture, and guide your lead through the decision-making process. In the outbound sales, you need to reach out to the leads educating them about your product and kind of “pushing” them to buy it.

Inbound sales 101

Inbound sales Sales Outbound sales Education 101

Nicereply

MAY 4, 2022

In a survey, 88% percent of participants from the United States stated that they expect brands to offer a self-service support portal. And according to a Forrester survey , customers wish to have knowledge bases compared to other self-service channels. The more detailed it is, the better your customers will be able to help themselves.

Best practices 98

Best practices Self service Sales Surveys 98

JivoChat

MARCH 29, 2022

You also have the opportunity to develop webinars as a way to connect with your employees, offering valuable content for them, enjoying it as an educational tool as well. . You can invite a team of experts to make the webinar, and also put an ebook and other types of content available to enhance the experience. . Surveys and Polls.

Education 75

Education Surveys SaaS Personalization 75

ChurnZero

SEPTEMBER 16, 2021

This sort of feedback can take the form of written reviews, customer interviews, surveys, or even monitoring online review portals. When you analyze survey results, look for trends in customer behavior that could point to areas where you could improve. New resources, such as ebooks or upcoming trainings and webinars.

Customer retention 52

Customer retention SaaS Education Feedback 52

Playvox

APRIL 21, 2023

Capacity planning, forecasting, and scheduling were all based on averages and educated guesses. The right solution will make sure you can look for customer sentiment on your social media channels, third-party review sites, surveys, and more. 93%) Personalizing the customer service they offer them. (90%)

Customer Experience 95

Customer Experience Contact Center Self service Multichannel 95

inmoment

OCTOBER 9, 2019

Check in with customers about their points of concern and educate them to avoid any confusion that may create bigger problems down the line. . Give customers opportunities to engage via interactive methods—through voice, video, image, and more—beyond just the standard survey. Approach Efforts to Automate Wisely.

Telecommunications 40

Telecommunications Chatbots Education Surveys 40

JustCall

APRIL 4, 2023

You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material. Content Marketing This strategy is all about creating and sharing valuable content that attracts potential customers to your website. How do companies measure the effectiveness of inbound call center training?

Call Center 52

Call Center Sales Inbound sales Upselling 52

ChurnZero

AUGUST 6, 2021

Take advantage of all the trainings and educational resources that are at your fingertips. And naturally, this list wouldn’t be complete without mentioning ChurnZero’s Resources comprised of guides, webinars, cheat sheets, eBooks, and more. . You, and you alone, are in charge of your professional development and career.

SaaS 98

SaaS Personalization Accountability Education 98

Vonage

OCTOBER 22, 2015

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. John also suggests integrating a customer survey into the CRM system, so that it’s launched immediately after the transaction has closed.

Technology 113

Technology Customer Service Gamification Wireless 113

Influitive

NOVEMBER 26, 2015

Education for everyone. Blackbaud worked hard to educate staff, partners and customers on every facet of how the new program would work — including answering any and all questions. Download your FREE eBook now. Here’s three steps Blackbaud took to build its new customer advocacy program: 1. Set clear goals.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

Influitive

AUGUST 3, 2015

In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer. Download the free eBook now. Authentic, user-generated content.

B2B 66

B2B Marketing B2C Education 66

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

ChurnZero

MARCH 31, 2020

Adding a call-to-action in their email signatures inviting customers to take a quick, four-question survey about how they’ve been impacted by COVID-19. The survey asked if their business was still open, if they had plans to close it, what’s the best way to be contacted at this time, and if they had any additional comments.

Morale 72

Morale Education Surveys Accountability 72

ChurnZero

DECEMBER 13, 2019

Create a revenue engine through communication and education that enable your team to achieve your organization’s top goals. It’s amazing what customers are willing to tell you in surveys that they’re not willing to tell your Customer Success Managers. Get your own free copy of this eBook. Customer Success Resource.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

Jive

AUGUST 3, 2018

This graphic, from our ebook “ Communication Tips to Effectively Manage Remote Workers ,” illustrates the strengths and purpose of each remote work technology. For a more in-depth guide on which communications technology to use when communicating with remote workers, check out our free ebook. #1. Build enthusiasm.

Technology 65

Technology voip Entertainment Telecommunications 65

Comm100

JUNE 13, 2018

It’s a refreshing take on customer service, and the numbers game as the focus with ProdPad is targeted internally vs. through external customer surveys. By shifting the focus away from standard metrics and measurements and towards education and transparency, the ProdPad team has improved the skillset of their users in addition to their teams.

Customer Service 41

Customer Service Airlines Education Metrics 41

ChurnZero

AUGUST 6, 2021

Take advantage of all the trainings and educational resources that are at your fingertips. And naturally, this list wouldn’t be complete without mentioning ChurnZero’s Resources comprised of guides, webinars, cheat sheets, eBooks, and more. You, and you alone, are in charge of your professional development and career.

SaaS 52

SaaS Personalization Accountability Education 52

Kayako

OCTOBER 29, 2015

A 2011 American Express survey indicated more than two in five customers will tell people about a good experience, but three in five tell people about a poor experience. There’s now a devoted conference (UserConf) dedicated to bringing education and insight to customer support professionals. The Support Hiring Model.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

SmartKarrot

SEPTEMBER 18, 2020

Gone are the days when education was a sheer matter of books and notes. The face of education has now totally changed. The way schools buy educational technology has brought up an evolution in itself. Grammarly Panorama Education Kahoot! Panorama Education. McGraw Hill Education. Well, not anymore!

SaaS 21

SaaS Education Coaching Healthcare 21

ClientSuccess

JANUARY 4, 2019

CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, Notes), making it difficult to achieve a clear 360-degree view without tons of manual work or even a group of customer data analysts (expensive). eBooks: Ultimate Guide to SaaS Customer Success Metrics. Customer Health Score Challenge—Customer Health Data Spread Out.

Metrics 53

Metrics SaaS Accountability Customer advocacy 53

LiveChat

MAY 9, 2017

a free ebook, a free access or discounts), Run contests that need email address to be accessed, Host a webinar and have users sign up with their email address, Put a signup form on your social media accounts, Make paid search ads link to a landing page with an email sign-up. You can also educate them about your product or keep them engaged.

Marketing 48

Marketing Advertising Best practices Accountability 48

Comm100

DECEMBER 8, 2020

As webinars are used for upselling, leads conversion , high ticket sales, or just increased customer education – the use of the chabot significantly simplifies the process of converting a cold visitor to a webinar participant. You can use chatbots to get feedback from customers through surveys. Free eBook.

Chatbots 53

Chatbots Scripts Sales Personalization 53

ViiBE Blog

JANUARY 22, 2021

One of the crucial elements we’ve learned in this evangelization is that we need to educate the market on the difference between video conferencing and video assistance software. Our findings will be drawn from a mixture of market survey data and analysis, and interviews from industry leaders, our customers, and other Zendesk startups.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

JivoChat

NOVEMBER 22, 2021

For example, you could create a survey and send an email to them, but it’s important to make it appealing. If not a survey, send a message asking about their feedback. The production of an ebook to conquer leads. Your current basis of clients can be very helpful on this. For example: . Determine the main metrics .

SaaS 52

SaaS Marketing B2B Metrics 52

LiveChat

DECEMBER 27, 2016

Content and customer education. Content is the best way to educate customers about your company’s products, the solutions you implement or anything that helps your customers run their business smoothly. We try to educate customers about the subjects that interest them the most and are related to our product.

Marketing 51

Marketing Customer centricity Real estate Education 51

Comm100

FEBRUARY 25, 2021

Customers can fill out the who, what, where, when, and why in a pre-chat survey. For more information on how to improve customer service in healthcare, check out our free eBook, The Healthcare Service Provider’s Guide to Live Chat and AI Chatbots. . and “I need to reschedule my appointment”. Conclusion.

Healthcare 52

Healthcare Customer Service Chatbots Abandon rate 52

Comm100

OCTOBER 8, 2016

Create educational and training materials. To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. But how can your customers get value out of your offerings if they don’t know how to properly use them?

Customer retention 60

Customer retention Scripts Education Marketing 60

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the live chat provider make it easy for customers to submit their feedback via post-chat surveys after their support interaction?

CRM 41

CRM Multichannel Marketing Accountability 41

Amity

DECEMBER 9, 2016

Using Workplace by Facebook as their corporate communication platform, their support team will post a status update in a group that marketing can leverage to create content aimed at educating and helping more customers at scale. The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations.

Marketing 109

Marketing SaaS Sales Surveys 109

Comm100

MAY 1, 2018

Here are some of the benefits of educating employees and management on the similarities and differences of the generations that make up the modern workforce. population survey. As the most well-educated and diverse generation to date, Millennials crave meaningful work. Make Your Company More Appealing to Each Generation.

Management 41

Management Education Surveys Government 41

Pointillist

JULY 25, 2018

Submit Survey. Seed the site with educational materials to allow employees unfamiliar with customer journey analytics to get up to speed quickly. Here are a few to get you started: Customer Journey Analytics 101 (eBook). These are simply helpful patterns to consider when selecting data: Customer Actions. Call Support Center.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Seed the site with educational materials to allow employees unfamiliar with customer journey analytics to get up to speed quickly. For instance, you can connect data from sources like surveys, social media, web chat, and products to better understand journeys and life events, segment customer behaviors, and gain in-depth strategic insights.

Analytics 43

Analytics Metrics Government Journey mapping 43