CSM Magazine

FEBRUARY 14, 2025

Loyal customers not only contribute tomore revenuebut also serve as brand ambassadors, spreading positive word-of-mouth and driving new business. Here are ten actionable strategies to foster customer loyalty and keep your clients coming back. 1. Deliver Exceptional Customer Service Ensure your team is well-trained, empathetic, and empowered to resolve issues quickly and effectively.Personalized service, where customers feel valued and understood, can make all the difference.

Brand ambassadors 52

Brand ambassadors Feedback Customer centricity CRM 52

PeopleMetrics

FEBRUARY 14, 2025

When I originally wrote about the need for external VoC partners , the main debate was whether companies should invest in a full-service VoC solution or manage the process themselves with a basic survey tool. Today, the conversation has evolved. AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics.

Surveys 62

Surveys Customer centricity Wait times CRM 62

CSM Magazine

FEBRUARY 14, 2025

Developed by Kurt Lewin in the 1940s, Force Field Analysis is a decision-making tool used to understand the factors that influence a particular situation. It is based on the idea that any situation is the result of a balance between two sets of forcesone driving movement towards a goal (driving forces) and the other restraining movement towards the goal (restraining forces).

Surveys 52

Surveys Management Marketing Technology 52

Calabrio

FEBRUARY 14, 2025

Workforce Management Optimize Contact Center Efficiency: How to Balance Cost & Quality Share Solving the cost-quality equation: how to optimize contact center efficiency Every contact center faces a version of the classic business dilemma: how to deliver excellent service while keeping operational costs under control? Failing to strike the right balance in either direction can lead to common pitfalls: Overemphasis on cost cutting: Leading to attrition, understaffing, poor training, and incre

Contact Center 52

Contact Center Average Handle Time Upselling Coaching 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

CSM Magazine

FEBRUARY 14, 2025

Fast service or the right support? Customers don’t think they should have to choose.But new research shows that long wait times, vague responses, and endless transfers are pushing them away. Many businesses turn to AI and automation to fix these issues, but they only work when they remove barriers, not create them. Speed means nothing if customers are stuck in chatbot loops or can’t reach the right person when they need to.

Customer Service 52

Customer Service Wait times Self service Banking 52

Cincom

FEBRUARY 14, 2025

Configure, Price, Quote (CPQ) software has become indispensable for streamlining pricing, quote generation, and deal execution. However, simply deploying CPQ is not enough. Maximizing CPQs potential requires more than technology. It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency.

Best practices 40

Best practices Sales CRM Finance 40

TechSee

FEBRUARY 14, 2025

Introduction The future of customer experience (CX) is here, and it’s visual. As enterprises strive to restore satisfaction to people’s technology experiences, agentic AI has emerged as the transformative force that’s helping them see the path forward. Recent research by TechSee’s Visionary CX Lab reveals how businesses are moving beyond basic chatbots to embrace sophisticated, vision-powered AI solutions that can see, understand, and resolve customer challenges autonomou

Enterprise 109

Enterprise Customer Experience Chatbots Technical Support 109

Outsource Consultants

FEBRUARY 14, 2025

AI in CX isnt just about efficiency anymore. Its about making interactions smarter, smoother, and more human. And its really exciting to think about whats possible! Customers dont want robotic service. Agents dont want to be micromanaged. AI can help fix both. Here are six game-changing ideas for AI-driven CX that Id definitely be testing in 2025: 1.

Upselling 67

Upselling Scripts Interactive Voice Response Banking 67

24-7 InTouch

FEBRUARY 14, 2025

IntouchCX honors World Mental Health Day by helping to destigmatize mental illness and foster an environment for self-care and open conversations.

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

Contact Center

Momentum Telecom

FEBRUARY 14, 2025

Plain old telephone service is one of the most reliable communication channels we havewith more than 13.5 billion calls being made every day. The Public Switched Telephone Network (PSTN) has been used for over 100 years to route and connect voice calls. Initially, Integrated Services Digital Networks (ISDNs) became an early digital transmission solution that improved voice quality and speeds over traditional telephone networks.

voip 52

voip Transportation Technology Government 52

Concentrix

FEBRUARY 14, 2025

Join Us Poolside atEnterprise Connect Register Now March 18, 2025 Gaylord Palms, Orlando, FL Meet us at Enterprise Connect 2025! This years Enterprise Connect will once again bring amazing companies and leaders together for dynamic discussions and learnings around digital transformation in an AI-driven world. Concentrix is your poolside host at Enterprise Connect!

Enterprise 48

Enterprise 48

Help Scout

FEBRUARY 14, 2025

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication.

Customer Service 45

Customer Service 45

Cincom

FEBRUARY 14, 2025

For any business to thrive successfully, organizations must strike a delicate balance between offering attractive discounts and maintaining healthy profit margins. This is exactly where CPQ (Configure, Price, Quote) software comes in handy. CPQ is a powerful tool designed to streamline and automate the pricing and quoting process, ensuring sales teams generate accurate and optimized quotes in real-time.

CRM 40

CRM Finance Sales Analytics 40

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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp

Customer Experience