Help Scout
FEBRUARY 13, 2025
Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration all with unlimited users & AI included.
AnswerConnect
FEBRUARY 13, 2025
Learn the key differences between customer loyalty vs customer retention so you can focus on the right strategies at the right time for your business. The post Customer loyalty vs customer retention: Which is better? appeared first on AnswerConnect Blog.
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Concentrix
FEBRUARY 13, 2025
ADOBE SUMMIT 2025 Powering a world that works Unifying customer experiences like never before with AI and Adobe.
PeopleMetrics
FEBRUARY 13, 2025
No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. In this lesson, were focusing on the internal help youll need. (In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) As I outlined in the book , the reality is, VoC doesnt live in a vacuumit touches multiple departments, each playing a crucial role in making customer insights actionable.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
Concentrix
FEBRUARY 13, 2025
Join us for our Brunch and Learn Improving Commerce Experiences with Customer Journey Analytics Wednesday, March 19 8:00 to 9:30 am SMITH & WOLLENSKYGrand Canal Shoppes at the Venetian Resort RESERVE YOUR SPOT Kick off your second day of Summit with us!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
FEBRUARY 13, 2025
Healthcare Industry Leader Roundtable Mingle with Healthcare Industry Leaders Over Lunch Wednesday, March 19 12:00 to 1:30 pm SMITH & WOLLENSKYGrand Canal Shoppes at the Venetian Resort RESERVE YOUR SPOT Join Concentrixs healthcare team and industry leaders for lunch at the Uptown Room at Smith and Wollensky Restaurant on Wednesday, March 19th from 12:00 to […]
AWS Machine Learning
FEBRUARY 13, 2025
AI agents continue to gain momentum, as businesses use the power of generative AI to reinvent customer experiences and automate complex workflows. We are seeing Amazon Bedrock Agents applied in investment research, insurance claims processing, root cause analysis, advertising campaigns, and much more. Agents use the reasoning capability of foundation models (FMs) to break down user-requested tasks into multiple steps.
CSM Magazine
FEBRUARY 13, 2025
John Tschohl, founder and president of the Service Quality Institute, emphasizes the need for relentless commitment to service, empowerment of staff, and constant training. Without these, even the most esteemed brands risk losing their edge and ultimately, their profitability. I have been skiing in Vail Colorado, one of the best skiing areas in the world, for over 50 years.George Gillett originally built VailResorts.When I first met George in 1978 I asked him what he does and he said, I am in cu
ROI CX Solutions
FEBRUARY 13, 2025
Read Time: 8 Minutes Table of contents Introduction Unlock the potential of an interactive voice response (IVR) call center. Learn how IVR automates customer interactions, reduces costs, and heightens customer satisfaction by guiding callers through voice menus. Explore IVR mechanics, applications, and benefits to understand its influence in call center operations.
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
CSM Magazine
FEBRUARY 13, 2025
Its Valentines Day, and youre a Customer Service Manager with an important mission – to help your customers fall in love with your brand! How do you bring about this “Customer Love” phenomenon? First, realize the immense power of brand love. A Harvard Business Review study showed that customers who love a company are likely to tell nine other people about their positive experiences.
Concentrix
FEBRUARY 13, 2025
Automotive Industry Leader Roundtable Connect with Automotive Industry Leaders Over Lunch Wednesday, March 19 12:00 to 1:30 pm SMITH & WOLLENSKYGrand Canal Shoppes at the Venetian Resort RESERVE YOUR SPOT Join Concentrixsautomotiveteam and industry leaders for lunchat the Uptown Room at Smith & Wollensky Restauranton Wednesday, March 19th from 12:00 to 1:30pm PT.
Cincom
FEBRUARY 13, 2025
Sales have reached an inflection point. What worked yesterdaymanual pricing strategies, static product catalogs, and approval-heavy quote generation is now a liability. Today, the rules have changed, and the reality is that speed wins deals, precision secures margins, and automation drives scale. Yet too many businesses still rely on outdated tools that introduce friction instead of removing it.
Brad Cleveland Blog
FEBRUARY 13, 2025
You probably have a ton of data on customers, products, services, and processes. A customer experience dashboard will help you cut through the clutter and tell a unified story. CX dashboards are important tools and, along with human experience and … Continue reading → The post Connect the Dots with a Three-Layered CX Dashboard appeared first on Brad Cleveland.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Certified Languages International
FEBRUARY 13, 2025
In this open letter from CLIs CEO Kristin Quinlan, she reaffirms the companys unwavering commitment to language access under the Trump Administration. Urging continued advocacy and engagement, Kristin offers ways to get involved with efforts to protect language access as a human right. The post CLIs Commitment to Language Access Remains Unwavering: An Open Letter from CEO Kristin Quinlan appeared first on Certified Languages International.
Certified Languages International
FEBRUARY 13, 2025
An open letter from Kristin Quinlan, CEO of CLI and co-chair of the Advocacy and Standards Committee in the Association of Language Companies (ALC) Less than a month into the Trump Administrations second term, the policies and signals coming out of Washington, D.C., are raising legitimate concerns for many of us who are strong proponents of and advocates for language access not to mention the approximately 70 million people in the U.S. who speak a primary language other than English.
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