ShepHyken
JULY 30, 2021
Or, if you own a consulting firm, you may foresee your clients wondering how to improve team collaboration in a hybrid workforce. As a CMA and CMA coach,?Nathan?mentors mentors accounting and finance professionals in over 80 countries to earn their CMA certification in as little as 8 months. is the founder of CMA Exam Academy.
Callminer
FEBRUARY 4, 2021
Adrian Travis is the Founder and President of Trindent Consulting. Doing so ensures clients can still avail of the company’s services without fully draining their finances. Carol Tompkins is the Business Development Consultant at AccountsPortal. In a world of finance, many customers will be needing help in a difficult time.
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The Northridge Group
APRIL 8, 2024
Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) Let’s break it down. are simply looking for efficiencies. Improve outcomes, get to resolution faster, do more with less and save capital. Full stop.
TechSee
MARCH 7, 2023
She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills. She is known globally for transforming businesses.
CSM Magazine
OCTOBER 10, 2023
For instance, your customer success VP might be concerned that short AHTs indicate customers are being rushed into solutions they might not necessarily want and your finance and IT directors both have concerns that long AHTs will increase staffing costs. Understand that the problem is not empathy in itself but how it is coached.
Vistio
JUNE 10, 2022
I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. First of all, thanks for having me. Really looking forward to this.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
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