Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 90

Sales Upselling Accountability SaaS 90

ShepHyken

OCTOBER 26, 2018

Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 283

Consulting Consulting Sales Marketing 283

Cisco - Contact Center

MAY 3, 2024

Public Sector Sales and Mike Witzman to Senior Director of U.S. Public Sector… Read more on Cisco Blogs On behalf of Cisco, I am proud to announce the promotions of Gary DePreta to the role of Senior Vice President of U.S.

Sales 89

Sales Government 89

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 91

Sales Enterprise Best practices Metrics 91

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.

Customer Experience 298

Customer Experience Personalization Marketing Analytics 298

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. Support pain points Support pain points arise from customer interactions with your sales and support teams.

Sales 52

Sales Management Surveys Wait times 52

Beyond Philosophy

AUGUST 4, 2015

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. In many ways, this is smart. Absolutely.

Sales 398

Sales Customer centricity Customer Experience Accountability 398

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Fewer phone calls, but more complex conversations.

Contact Center 283

Contact Center Self service Banking Airlines 283

Beyond Philosophy

MARCH 17, 2015

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. Part of the reason the food packaging industry is already so entrenched in using the subconscious is because so many of the decisions we make in the store are subconscious.

Sales 379

Sales Scripts Marketing Customer Experience 379

ShepHyken

APRIL 12, 2019

For example, Macy’s hired 1,500 employees at customer service call centers and countless more for sales floors across the country, while Target doubled its team dedicated to in-store pickups and curbside services. Every industry has different FAQs. Yet, seasonal hiring is not unique to retail during the holidays.

Customer Service 276

Customer Service Education Healthcare Customer centricity 276

ShepHyken

NOVEMBER 9, 2018

By hiring a virtual workforce to handle any phone calls, email support, or live chat dialogues, you can ensure that your company maintains the highest level of customer service standards in your industry and surpasses industry benchmarks. Order Management and Data Entry.

CRM 243

CRM Enterprise Benchmark outsourcing 243

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Look for AI to augment and enhance, not take, your job, and watch efficiencies, customer loyalty, and sales rise to new heights. Introduction: AI in CX. _.

Customer Service 279

Customer Service Automotive Airlines Chatbots 279

ShepHyken

OCTOBER 25, 2019

Support your agents with the best technology and industry practices. Matthew Smollen is North American Sales Manager at Integra Contact Center Solutions he is also a CX and Contact Center expert with 12 years of experience in the industry. If you want the best results you need to be working in the most productive way.

Call Center 192

Call Center Scripts Contact Center Advertising 192

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Sales Influencers You Should Be Following. Read his blog and follow Alan on Twitter. . by Will Milano.

Sales 124

Sales B2B Engineering Consulting 124

Beyond Philosophy

JANUARY 9, 2017

Customers might still visit a dealership or two for a test drive, but they also might just buy the car sight unseen and have it delivered, according to dealers and industry executives who gathered recently for the Tampa International Auto Show. While the auto industry as a whole doesn’t seem to get this, a few startup companies do.

Sales 321

Sales Finance Consulting Consulting 321

ShepHyken

JULY 28, 2017

Online sales are expected to grow to more than $400 billion by 2018. The post Guest Blog: Becoming a Blockbuster? That is nearly a half trillion dollars of goods and services that consumers will no longer trudge to brick-and-mortar stores to get. appeared first on Shep Hyken.

Consulting 200

Consulting Consulting Marketing Customer Experience 200

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JUNE 1, 2018

Boosts Your Sales and Conversions. One of the major benefits your organization can reap from the use a live chat software is an increase in sales and conversions. Boost overall sales. These in return help a business boost its sales and conversions. Let’s take a look at some of the many benefits in detail.

Customer Support 261

Customer Support Sales Marketing B2B 261

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.

Sales 71

Sales Enterprise Accountability Metrics 71

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. In today’s highly competitive and constantly advancing retail industry, there is no place for ordinary customer service. Why Point of Sale Matters So Much? and the point of sale is their last medium to get them addressed.

Sales 242

Sales Customer Experience Marketing Personalization 242

Mindtouch

DECEMBER 14, 2016

The analysts preach it, hundreds of webinars break it down, and your own purchasing process relies on it: a company’s post-sale experience. It is vital to your buyers’ pre-sale decision making, but the same can be said for understanding your current customers’ needs so that you can effectively sell to your future buyers.

Enterprise 83

Enterprise Sales Self service Education 83

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Take note of how your competitors foster employee engagement, or look for successful business models outside of your industry.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Integrity Solutions

JANUARY 28, 2021

It’s important to understand what it’s really going to cost you when you lose a sales rep — and what steps you can take to minimize your turnover rates. Every sales leader can relate to that pit-in-the-stomach feeling when a star sales rep says they’re moving on. In some industries, average sales rep tenure is just two years.

Sales 119

Sales Coaching Morale SaaS 119

Beyond Philosophy

FEBRUARY 29, 2016

Customers say they bought cookies at the store because they deserved a treat—not because they were positioned at eye level and on sale! The post Industry Secrets Leaked – Predicting Customer Behavior! Or that they were feeling their luck change when they saw that poker machine on the way to the loo.

Coaching 279

Coaching Consulting Consulting Customer Experience 279

ViiBE Blog

JUNE 2, 2021

Augmented reality offers an innovative retail experience adapted to digital transformation, an approach that became essential during the remote pandemic-induced industry shift. Secondly, augmented reality technology can be widely used in after-sales and customer services. AR benefits in the retail industry.

Sales 52

Sales Entertainment First call resolution Customer retention 52

ShepHyken

FEBRUARY 10, 2017

This week on our Friends on Friday guest blog post my colleague, George Aveling, shares an experience he had demonstrating unconscious bias during the customer experience. His passion is music, and he explained how he wanted to make a career in this industry. This is very true, unfortunately and a story we can all learn from.

Education 185

Education Consulting Consulting Personalization 185

ShepHyken

MAY 18, 2018

Listen The respect you show for your customers doesn’t end after the sale, though. In fact, the service you provide to your customers following a sale is crucial to maintaining customer loyalty in the future. The post Guest Blog: What’s Most Vital to Success: Product, Price, or Experience?

Advertising 198

Advertising Surveys Feedback Sales 198

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. What you deem high call volume varies depending on the size of your business and the industry in which it operates. When a call surge hits, your sales and customer service teams bear the brunt.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

ShepHyken

NOVEMBER 10, 2017

This can ultimately result in the conversion of the visitor to a lead and closed sales by enriching users with relevant details about products/services. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. 5. Engages visitors with real-time proactive chat sessions.

Transportation 185

Transportation Analytics Banking Metrics 185

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 108

Sales Marketing Metrics APIs 108

ShepHyken

AUGUST 3, 2018

If the business is in an industry that is known for especially poor customer service they should do their best to go beyond customer expectations. If a business provides a product their customer service team must be well trained in the ins and outs of the product and must be able to provide support for the product.

Customer Service 217

Customer Service Call Center Sales Marketing 217

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117