NobelBiz

OCTOBER 24, 2023

This webinar episode (Transitioning from Voice-Only to an Omnichannel Contact Center) is dedicated to contact center decision-makers who are considering omnichannel technology. Conduct training sessions or workshops to educate teams on the customer journey and its implications for their respective roles.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

AWS Machine Learning

APRIL 22, 2024

For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop. Leave your feedback on this solution in the comments section.

Scripts 90

Scripts Engineering Management Benchmark 90

AWS Machine Learning

DECEMBER 16, 2022

Earlier this year, SMP launched sharded data parallelism , a distributed training technique powered by Amazon in-house MiCS technology under the hood. Finally, we’ll benchmark performance of 13B, 50B, and 100B parameter auto-regressive models and wrap up with future work. Benchmarking performance. 13B parameter GPT-NeoX.

Benchmark 72

Benchmark Engineering APIs Scripts 72

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Why is benchmarking important? This technology is a component that takes calls and assigns them to the appropriate agent.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. This could include a combination of classroom training, on-the-job training, learning courses , and workshops.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

AWS Machine Learning

OCTOBER 31, 2022

Sharded data parallelism is purpose-built for extreme-scale models and uses Amazon in-house MiCS technology under the hood, a science effort to minimize the communication scale by bringing down expensive communication overhead rooted in parameter gathering and gradient synchronization. Benchmarking performance. Configuration.

Scripts 68

Scripts Benchmark APIs Engineering 68

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. In this information-packed, four-hour workshop, Paul Shuga, Vice President, COPC Inc., The workshop will be presented to the SOCAP New York Metro Chapter and is open to both SOCAP members and non-members. For more information about this workshop, go to [link].

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

ChurnZero

OCTOBER 15, 2021

“From an investor standpoint, a qualifying metric means I don’t care what the rest of your company looks like, I don’t care how excited I am about your people or your technology, I don’t care if you’re growing 5x, if your NRR is not right, you’re disqualified.” – You Mon Tsang, CEO at ChurnZero. Why NRR benchmarks are dangerous.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

CSM Magazine

MAY 9, 2023

Furthermore, leveraging technology and data can help start-ups gain valuable insights into their customers’ preferences and behavior. Integration of Technology The adoption of advanced technologies can help start-ups elevate their customer service efforts. Live chat support.

Customer Service 52

Customer Service Customer centricity Feedback Analytics 52

Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. Leverage the digital technology and improve retention and loyalty of your customers. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

FEBRUARY 20, 2018

Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it's also an industry standard metric, which means you could benchmark the results. Now, with the help of modern technology, there're cost-effective ways to analyze the feedback. Learn from each other.

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

ClearAction

JULY 23, 2023

It’s more compelling when citing your company’s money rather than external benchmarks. It indicates cross-functional workshops, techniques, processes, and cadences that need to become systematized for each group to improve their synchronization with customers’ standards. What are some of the opportunity costs?

Government 62

Government B2B Customer Experience Enterprise 62

NobelBiz

APRIL 3, 2023

Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Of course, self-service can benefit virtually any industry that interacts with clients and customers, which is another way to say that these technologies can be applied to any business. What About the Clients?

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Vonage

OCTOBER 2, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He A+” is legendary, a breakthrough, a brand new benchmark for others to remember, admire and follow.

Customer Service 48

Customer Service Morale Benchmark Education 48

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. Technology Sets New Benchmarks for Innovation. Your Service is a long-term and satisfied customer of Salesforce.

B2C 67

B2C Benchmark B2B Technology 67

Vonage

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He A+” is legendary, a breakthrough, a brand new benchmark for others to remember, admire and follow.

Customer Service 48

Customer Service Morale Benchmark Education 48

JustCall

SEPTEMBER 5, 2023

It ensures alignment on long-term vision and serves as a benchmark for brokerages to measure agent performance against. By attending negotiation workshops and learning from experienced colleagues, you can further enhance your ability to secure favorable terms for your clients.”

Real estate 52

Real estate Construction Feedback Morale 52

JustCall

MARCH 9, 2023

Focus on Technical Onboarding, the Bedrock of Agent Productivity Did you know that increased use of information and communication technology (ICT) leads to increased training investments, as per research? Data further suggests that training and informal learning differs depending on the technology type.

Call Center 52

Call Center call center software Construction Best practices 52

JustCall

AUGUST 7, 2023

Quite simply, AI is a technology that mimics human intelligence in machines. This technology empowers machines to understand, learn, and adapt to complex scenarios with the end goal of improving performance. Increased dependence on technology (more than ever): For 43% of respondents, businesses will become too reliant on AI.

Chatbots 52

Chatbots Enterprise Finance Government 52

CSM Magazine

JULY 3, 2017

And that means that your competition, as it relates to the benchmark of service, is whoever best last served your customer. So if you are all about seamless technology, then it better be seamless 100% of the time. Just recently I had to return something, and before I even got it in the mail, Amazon had already sent a replacement.

Customer Service 78

Customer Service Airlines Coaching Benchmark 78

Balto

NOVEMBER 28, 2023

What’s more, it benchmarks the support quality based on preset performance guidelines to help you determine whether agents fully comprehend them. AI helps you capture this data and put it into good use to make strategic decisions like expanding or downsizing your team, implementing new technologies, investing in agent coaching, and others.

Quality management 52

Quality management Call Center Management Contact Center 52

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. Technology Sets New Benchmarks for Innovation. Your Service is a long-term and satisfied customer of Salesforce.

B2C 40

B2C Benchmark B2B Technology 40

Creative Virtual

DECEMBER 11, 2019

In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’ across these categories. You can download a copy of their full independent report here. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

aircall

MARCH 1, 2021

Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JUNE 17, 2015

Use technology to monitor agent performance. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use video conferencing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

ProProfs Blog

DECEMBER 23, 2019

Or perhaps, their strategies may not be adequately supported by systems and technology. With such dramatic intrusion of technology what exists now is a ‘know it all’ environment. It also benchmarks the customer experience against your brand promise. Maybe they just lack processes and operational capabilities.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Russel Lolacher

JANUARY 16, 2023

It means that if your senior management is describing a workplace as welcoming and diverse, and inviting, that becomes the benchmark by which success is measured. And we, you know, one of the very specific ones we talked with one organization was about technology. Because the language of whiteness centers whiteness.

Education 98

Education Construction Employee engagement Personalization 98

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. What are some of your go-to technology suggestions to aid agents in onboarding and training processes? So that’s a two-part question.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SmartKarrot

JUNE 24, 2022

Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Identify key risks and barriers and own risk management and mitigation.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. You’ll likely need to combine this with a top-down benchmark that your company might be using to estimate the number of CSMs needed.

Journey mapping 97

Journey mapping Finance Benchmark Enterprise 97

AWS Machine Learning

JUNE 6, 2023

Several new technologies including torch.compile, TorchDynamo, AOTAutograd, PrimTorch, and TorchInductor have been included in the PyTorch2.0 The following figure shows a performance benchmark of fine-tuning a RoBERTa model on Amazon EC2 p4d.24xlarge With the recent PyTorch 2.0 Refer to PyTorch 2.0: 24xlarge with AWS PyTorch 2.0

Scripts 73

Scripts APIs Benchmark Management 73

ChurnZero

MARCH 22, 2023

This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. You’ll likely need to combine this with a top-down benchmark that your company might be using to estimate the number of CSMs needed.

Journey mapping 59

Journey mapping Finance Benchmark Enterprise 59

SmartKarrot

JULY 27, 2020

The Customer Success Directory – To assist Customer Success professionals at all levels to locate needed content, services, technologies, etc., Customer Success Salary Benchmark Report – As customer success management is at the brim of the SaaS Businesses, you need to know how much to expect to earn.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10