NobelBiz

APRIL 18, 2023

Hyper efficiency refers to the ability of an organization or a team to perform at a level that is significantly higher than what is considered standard practice. Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. In this information-packed, four-hour workshop, Paul Shuga, Vice President, COPC Inc., The workshop will be presented to the SOCAP New York Metro Chapter and is open to both SOCAP members and non-members. For more information about this workshop, go to [link].

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

JustCall

MARCH 9, 2023

Focus on Technical Onboarding, the Bedrock of Agent Productivity Did you know that increased use of information and communication technology (ICT) leads to increased training investments, as per research? Data further suggests that training and informal learning differs depending on the technology type.

Call Center 52

Call Center call center software Construction Best practices 52

JustCall

SEPTEMBER 5, 2023

It ensures alignment on long-term vision and serves as a benchmark for brokerages to measure agent performance against. This helps generate constructive feedback by identifying the best practices and behaviors to adopt besides a wealth of insights to learn from. Clients appreciate your responsiveness and attentiveness.

Real estate 52

Real estate Construction Feedback Morale 52

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. Technology Sets New Benchmarks for Innovation. Your Service is a long-term and satisfied customer of Salesforce.

B2C 67

B2C Benchmark B2B Technology 67

Creative Virtual

DECEMBER 11, 2019

In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’ across these categories. You can download a copy of their full independent report here. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Up Your Service

JULY 16, 2018

This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. Technology Sets New Benchmarks for Innovation. Your Service is a long-term and satisfied customer of Salesforce.

B2C 40

B2C Benchmark B2B Technology 40

Lumoa

JANUARY 31, 2023

Leaders in a variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it’s also an industry-standard metric, which means you could benchmark the results. Now, with the help of modern technology, there’re cost-effective ways to analyze feedback. Learn from each other.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. This could include a combination of classroom training, on-the-job training, learning courses , and workshops.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

SmartKarrot

JUNE 24, 2022

Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Identify key risks and barriers and own risk management and mitigation.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

FEBRUARY 20, 2018

Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it's also an industry standard metric, which means you could benchmark the results. Now, with the help of modern technology, there're cost-effective ways to analyze the feedback. Learn from each other.

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use technology to monitor agent performance.

Call Center 96

Call Center Gamification Coaching Contact Center 96

SmartKarrot

JULY 27, 2020

The Customer Success Directory – To assist Customer Success professionals at all levels to locate needed content, services, technologies, etc., Customer Success Automation – This whitepaper tells you some of the best practices that you can use for churn reduction. And how exactly is the customer success salary benchmarked?

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Balto

NOVEMBER 28, 2023

What’s more, it benchmarks the support quality based on preset performance guidelines to help you determine whether agents fully comprehend them. AI helps you capture this data and put it into good use to make strategic decisions like expanding or downsizing your team, implementing new technologies, investing in agent coaching, and others.

Quality management 52

Quality management Call Center Management Contact Center 52