teams 
Beyond Philosophy
MARCH 17, 2022
People ask me a lot if there is a difference between experiences and creating customer loyalty when you are a business-to-business (B2B) organization as opposed to a business-to-customer (B2C) one. We have a client that is interested in creating more stickiness or more loyalty to his own B2B clients. The short answer is there isn’t.
REVE Chat Blog
MARCH 4, 2020
B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?
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Quality Contact Solutions
DECEMBER 31, 1969
There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Banks, like any other business, have finite resources when it comes to operating budgets, space, and personnel to build an in-house call center operation. It is the relationship that matters.
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
PeopleMetrics
DECEMBER 1, 2021
The result is an industry leading VoC and research solution for B2B, Pharma and other industries where small numbers of customers carry a big weight. For some businesses like pharma/biotech (rare disease) and most B2B companies, all their customers are high-value. CLV is a KPI everyone needs to track!). The future is bright.
TeamSupport
JANUARY 4, 2019
Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. B2B customers are coming to expect the same timeframes. Compare this turnaround with the average bank that takes 20 days to do the same thing. You know this.
Quality Contact Solutions
JULY 31, 2020
Between calls, the telemarketing services team is answering questions via email, chat, text, or is creating a second point of contact with clients they recently spoke to on the phone. Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Schedule a Call with An Expert.
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