SmartKarrot

MARCH 30, 2022

Upsell/ Cross-Sell Scenarios. You can also check the set of accounts that meet the criteria- their opportunity details for upselling or cross selling , LTV, ARR, and MRR ( Monthly Recurring Revenue ). Apart from that, you can also add an account that you think has an upsell/cross sell value. Like what you are reading?

Enterprise 10

Enterprise Upselling Automotive Accountability 10

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. In this post, I take a detailed look at: What is upsell and cross-sell? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

Nicereply

MAY 11, 2020

84% of B2B decision-makers start the buying process with a referral. SaaS businesses can see a similar benefit by upselling existing customers and providing more value as the account grows. Loyal customers can help expand your lead pipeline. 83 percent of consumers said that they would recommend a company that they trusted.

Customer retention 115

Customer retention SaaS Metrics Surveys 115

JivoChat

APRIL 8, 2021

This continual learning paves the way for greater customer convenience and satisfaction and offers companies more upsell opportunities and higher conversion rates. Key features: Question bank to help overcome writer’s block. Key features: Chatbot widget. Personalize the survey experience with “ Survey Logic ” and advanced branching.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Lumoa

JANUARY 23, 2018

I had a conversation once with one leader in banking sector, which could be summed up like this: “ — I get this info that 22% of our customers are talking about our credit and debit cards. In B2B the user and buyer can be different persons and the decision-making dynamics therefore complex. But that is just the first step.

Analytics 121

Analytics Feedback Metrics Customer Experience 121

SmartKarrot

AUGUST 16, 2022

One of the primary reasons why EBRs are important is how they cater to the knowledge bank of C-suite executives. All things renewal, upsell, and other expansion formats can be considered. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Why are EBRs important?

Chief Customer Officer 10

Chief Customer Officer Benchmark Finance Metrics 10

Pointillist

FEBRUARY 19, 2018

Large banks have thousands of customer touchpoints that capture millions of customer interactions every day, making customer experience a minefield for them to navigate. Nordea , a Stockholm-based bank, has looked deep into the customer journey to find the best points to deploy AI for maximum impact. Application of AI in B2B Companies.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Tethr

MARCH 22, 2021

So that could be B2C sales, it could be B2B, but it could also be as simple as calling a mobile carrier to get a quote on a mobile plan. . Contact centers are being hit with a lot of pressure in terms of conversions, upsell, cross-sell, and more. In layman’s terms, we’re talking about when customers call companies to buy things.

B2C 110

B2C Sales Inbound sales Upselling 110

REVE Chat Blog

NOVEMBER 21, 2019

However, B2B lead generation ideas include a couple of stages that if done right can deliver a huge ROI at the fastest possible time. It will open the door for upselling. Bank of America , a globally acclaimed brand delivers consistent omni channel service to its customers. Webinars are a great tool for B2B lead generation.

Best practices 77

Best practices B2B Sales Chatbots 77

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. Upselling functionality. The answer to that question depends on several factors, such as your industry, the size of your client base, and your customer characteristics. AI chatbot-to-live agent transfer.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JivoChat

JULY 25, 2021

With this information, agents can easily upsell, cross-sell, or share special offers with loyal customers. This app helps B2B customers manage their own accounts. With these capabilities, B2B customers don’t need to contact sellers with user access requests or inquiries about available credit. Key features. CRM integration.

Sales 52

Sales Accountability Upselling B2B 52

Netomi

FEBRUARY 28, 2022

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Help Scout

JUNE 22, 2021

63% of consumers expect businesses to know their unique needs and expectations, while 76% of B2B buyers expect the same thing. Back in the 1960s , when call banks first came about, customers started getting comfortable with having a direct line to support. Salesforce ). Salesforce ). Salesforce Research ). Salesforce ). Salesforce ).

Customer Service 129

Customer Service Personalization Self service Marketing 129

SmartKarrot

JULY 6, 2020

In the B2B SaaS industry, your customer contract and whatever you commit in it are sacrosanct. Account Invoicing, Renewals, and Upsells . Every business has to tighten its grip on such customer management processes -after all, they fetch the balance to your bank! . Obligation and Milestone Tracking . Conclusion .

SaaS 11

SaaS Upselling Accountability Surveys 11