ClientSuccess

MARCH 13, 2023

That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests! To understand their interests better, analytics data is key – it will help you put together a captivating message that resonates with them.

Analytics 80

Analytics Best practices Marketing Personalization 80

Noble Systems

FEBRUARY 10, 2021

Earlier in this 3-part blog series, we looked at recent changes in consumer demands ( Part 1 ), including the top five contact center customer behavior trends that are here to stay ( Part 2 ). It enables speech analytics to provide more and more precise insights on customers and processes.

Contact Center 98

Contact Center Gamification Self service Analytics 98

ClientSuccess

NOVEMBER 11, 2021

Another channel that isn’t just for outbound marketing is your company blog. Blogs are a great way to showcase your team’s credibility, authority, and knowledge in your industry, and what better way to do this than by including your customers? eBook: How to Become an Elite Customer Success Leader.

Marketing 52

Marketing Best practices Surveys Analytics 52

Noble Systems

MAY 11, 2021

Conversation Analytics is just one piece of the puzzle. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience. In this blog, we’ll look at how speech recognition has evolved since it was first introduced.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

ClientSuccess

DECEMBER 27, 2022

Utilize analytics and metrics to measure customer success and identify areas for improvement. Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center: eBooks: 5 Ways to Surprise & Delight Your Customers.

Journey mapping 52

Journey mapping Best practices Feedback Analytics 52

Cisco - Contact Center

SEPTEMBER 17, 2020

Webex Contact Center now supports stereo recording for agent-customer conversations, making it possible to clearly distinguish who is speaking and apply sophisticated voice analytics for customer sentiment detection and agent coaching, to improve customer experiences. To learn more about Webex Experience Management read our ebook.

contact center solutions 124

contact center solutions Contact Center Surveys Enterprise 124

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. Leverage Analytics to Track Behavior & Goal Attainment. Analytics plays an important role in gamification success. Looking for the previous parts of this blog series?

Gamification 71

Gamification Best practices Analytics Feedback 71

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

Infinity

DECEMBER 16, 2021

In this blog, we’ll look at how customers have changed, how you, as a retailer, can align with these changes, and the ingredients needed to deliver the experiences that today’s customers expect. Not only this, call centre agents can use Conversation Analytics to automatically catalogue and search the calls that matter most.

Customer Experience 52

Customer Experience Analytics B2C First call resolution 52

Uniphore

NOVEMBER 16, 2021

A conversational automation platform that includes AI-powered interaction analytics for voice, email, and chat interactions helps banks uncover the true reasons for customer churn, drive 100% compliance, and identify other core, customer- and agent-centric opportunities for operational improvements.

Banking 52

Banking Average Handle Time Contact Center Wait times 52

Nicereply

SEPTEMBER 28, 2021

Even if we weren’t writing on their blog, we’d recommend them, since we love how easy collecting feedback is through their numerous plug-and-play integrations. Customer service analytics. HelpCrunch integrates with other apps and the tools you might already use, like Slack or Google Analytics. Advanced analytics.

Customer Service 98

Customer Service call center software Surveys Analytics 98

CrazyCall

MAY 8, 2019

This means how such a lead interacts with your website, product, service, blog posts, etc. Instead, such approaches as listening, educating and giving (free trials, ebooks) started to gain greater value. Second, conduct some surveys with your current clients and check your website’s and social media analytics.

Inbound sales 101

Inbound sales Sales Outbound sales Education 101

Cisco - Contact Center

JANUARY 8, 2020

This uniquely enables our customers to create better agent and customer experiences by taking advantage of technologies like artificial intelligence, machine learning, natural language processing, cloud data analytics, and more while leveraging their on-premises contact center investments. Mindfulness minimizes risk and disruption.

Best practices 64

Best practices Contact Center Cloud contact Enterprise 64

ChurnZero

MARCH 22, 2022

Using your website analytics should be a key part of your strategy to identify and reduce customer friction. They may read your blog posts and learn more about how your product or service is just the thing to help them meet their goals. Ask yourself some of the following questions: How fast does your website load?

Customer retention 98

Customer retention Sales Analytics Advertising 98

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Learn more about these best practices and how to keep gamification fresh in your business in the Guide to Gamification Greatness ebook. Achieving Long-Term Success. Achieving Long-Term Success.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub. Read their latest report.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Infinity

APRIL 10, 2018

First, it’s essential to understand what potential clients are looking for when they turn to the web – something analytics can make clear for you. Analytics and call tracking are great ways to distinguish which campaigns and strategies have and are generating the most responses. This piece is a guest blog written by Kerrie Schofield.

Automotive 49

Automotive Advertising Best practices Analytics 49

JivoChat

OCTOBER 25, 2021

Blog posts. For example, BuzzFeed sends newsletters to their subscribers, providing a sneak peek of their blog posts and encourages them to click. Offer lead magnets, like discounts or free shipping codes and eBooks. . Ask their analytics directly or use a tool like Influencity. . Infographics . Social Media Marketing .

Marketing 52

Marketing Engineering Brand ambassadors Advertising 52

Uniphore

AUGUST 6, 2021

Download eBook. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge. And with agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. The New Normal. Drowning in Complexity.

Contact Center 98

Contact Center Self service Call Center Analytics 98

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Dive Deeper into Customer Intelligence with Analytics.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

JivoChat

JULY 16, 2023

In a survey, 73% of readers admitted to skimming through blog content. There’s Google Analytics to obtain demographic data like age, gender, location, etc. Generating Listicle Ideas: The Advanced Techniques You could sit around waiting for a good idea, and hope that it coincides with the date your next blog is due.

Finance 75

Finance Healthcare Marketing Surveys 75

Infinity

FEBRUARY 4, 2019

In this blog, we’ll run through some other frequently asked questions that we get asked about call tracking. To learn more of the differences between fixed and dynamic call tracking, and how to utilise them both, download our eBook on the topic here. It can even be implemented into offline channels too. What are call tracking numbers?

Analytics 56

Analytics Marketing Sales 56

Call Design

SEPTEMBER 21, 2021

Data Analytics. For more information on gamification download our ebook [link] or speak to our professional team at Call Design and discover more about how we can help you increase engagement and motivation in your contact centre. Enveloping gamification is easy and yields positive results immediately amongst your workforce.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Avaya

MAY 9, 2017

Meanwhile, automation and data analytics have evolved from luxuries to enterprise necessities. Our ebook, The Fundamentals of Digital Transformation, can help organizations get started. appeared first on Avaya Connected Blog. But creating a migration path is easier said than done. Sounds challenging, but it’s not impossible.

Customer Experience 76

Customer Experience Government Big data Enterprise 76

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Dive Deeper into Customer Intelligence with Analytics.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

JivoChat

MAY 3, 2023

For example by having a blog on your website where you will publish high-quality articles, making a profile of your brand on Instagram, and publishing regularly on the feed and stories. To help you increase organic traffic, the platform provides SEO tools, and you can check the performance of the pages with the analytics dashboard.

Analytics 75

Analytics B2B Sales Marketing 75

aircall

NOVEMBER 21, 2022

This is why Aircall’s analytics dashboard collects all data on your outgoing calls, providing an in-depth analysis dashboard and a detailed view of your sales team’s performance. So whether you’re in sales or support, the analytics dashboard is sure to boost your performance.

CRM 62

CRM Wait times Consulting Consulting 62

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Check out our eBook, Fundamentals of Digital Transformation. Interested in not just creating but executing a successful digital transformation? We’re here to help.

Enterprise 63

Enterprise Big data Analytics Technology 63

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 113

Technology Customer Service Gamification Wireless 113

Avaya

MAY 23, 2017

60% of digital analytics investments will be spent on customer journey analytics by 2018. Customer journey analytics—the process of measuring the end-to-end customer journey across the entire organization—is critical in today’s smart, digital world. Let me know what you think. We look forward to hearing from you.

Customer centricity 42

Customer centricity Contact Center Big data Analytics 42

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. Analytics & Reporting. Chatbot activity analytics. Reports and analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

inmoment

AUGUST 24, 2020

For example, would your brand benefit from an analytics team or does that capability already exist within your organization? For more information on how to effectively pitch and prove the worth of CX programs to anyone and everyone, check out our new eBook on how you can make a business case to your CFO (or anyone else) here.

Customer centricity 52

Customer centricity Self service Feedback Analytics 52

inmoment

JULY 16, 2019

Our latest eBook, “Taking Your CX Program From Metrics to Meaning: Going Beyond Simple Scores to Get to the Stories That Matter” takes a closer look at our customer experience methodology, including four key steps you can take to extract more meaning and value from your customer experience metrics: . #1

Metrics 40

Metrics Customer Experience Feedback Analytics 40

inmoment

MARCH 12, 2020

If you use text analytics technology, set up alerts on keywords associated with the coronavirus so you can recognize trends quickly and respond accordingly. . Check out eBooks, case studies, and more on www.inmoment.com/resources today! Tip #2: Provide Reassurance . Looking for more CX tips and advice from our experts?

Customer Experience 93

Customer Experience Airlines Analytics Call Center 93

Totango

MAY 29, 2019

Give them a voice on your blog, in videos, in ebooks, or on social media. Using software that addresses the best practices, analytics, and KPIs that occur at every stage of the customer lifecycle can give you nuanced control over customer engagement. Does anyone stand out as a leader with their own voice?

Enterprise 63

Enterprise Best practices Personalization Analytics 63

CSM Practice

FEBRUARY 12, 2020

DOWNLOAD the Expansion Selling eBook: [link]. READ the blog Freshworks wrote about our expansion selling framework: [link]. READ our Customer Success BLOG: [link]. This proactive approach delivers better results than using standard sales strategies for existing customers. Learn more about EXPANSION SELLING.

Upselling 52

Upselling Customer centricity Sales Accountability 52

Babelforce

DECEMBER 2, 2021

Using customer feedback , call recordings , and possibly speech analytics , join forces with the contact center to analyze demand caused by upstream issues. Also, stay up to date with all of our latest blog posts, eBooks and announcements by following us on LinkedIn and Twitter.

Customer Experience 52

Customer Experience Management Journey mapping Morale 52