Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub. Read their latest report.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

ClientSuccess

NOVEMBER 1, 2018

Patrick Campbell, CEO and Founder of ProfitWell, a SaaS analytics platform , takes this uncertainty a step further. In the hunt for the answer, Patrick looked at nearly 5,000 SaaS companies to see what actually has a bigger impact on a business: churn or revenue. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Upselling 61

Upselling SaaS Accountability Analytics 61

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. DOWNLOAD the Expansion Selling eBook: [link]. READ the blog Freshworks wrote about our expansion selling framework: [link]. READ our Customer Success BLOG: [link]. About Irit Eizips.

Upselling 52

Upselling Customer centricity Sales Accountability 52

ClientSuccess

FEBRUARY 14, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why? Ultimate Guide to SaaS Customer Success Metrics.

Consulting 50

Consulting Consulting Best practices SaaS 50

ClientSuccess

OCTOBER 2, 2019

Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. In the SaaS model, how companies interact with customers has changed along with the nature of doing business. They act in an advisory and analytical capacity. Toolkit: Customer Success Leaders Toolkit.

Accountability 47

Accountability Management Upselling SaaS 47

ClientSuccess

MARCH 21, 2018

For those just joining our blog series CSM from the Trenches, welcome. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why? Communication, project management, and an analytical mind have been critical for my evolution. Ultimate Guide to SaaS Customer Success Metrics.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

Nicereply

APRIL 30, 2020

Depending on your saas pricing model , you could offer the user a temporary up his package like a compensation (for example, for 2 days). This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. One scenario if the user did not understand how it works.

Sales 69

Sales Customer Service Upselling CRM 69

SmartKarrot

JUNE 24, 2021

This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. You will also access resources like eBooks, cheat sheets, account behavior formula, blogs, and more that will help you collaborate and learn.

SaaS 17

SaaS Best practices B2B Customer retention 17

JivoChat

MARCH 20, 2022

B2C, B2B, SaaS (software as a service), physical products, services? A product isn’t always a physical item, it could also be an ebook, and a subscription, for example. To encourage the next purchase, you can send a thank you for your order email, /blog/tools/best-website-builders-for-seo.html with a discount coupon.

Marketing 75

Marketing Sales B2C B2B 75

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. Marketware is the leader in providing relationship management and data analytics technology to ensure organizations have the insight to strengthen their competitive advantage and generate new growth opportunities. Ultimate Guide to SaaS Customer Success Metrics.

Best practices 42

Best practices SaaS Coaching Sales 42

SmartKarrot

DECEMBER 2, 2020

Today, in this blog we will discuss about such remarkable women who have carved their own stamp in their respective areas of expertise. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

ClientSuccess

DECEMBER 18, 2017

For those just joining my blog series CSM from the Trenches , welcome. Marketware is the leader in providing relationship management and data analytics technology to ensure organizations have the insight to strengthen their competitive advantage and generate new growth opportunities. Ultimate Guide to SaaS Customer Success Metrics.

Best practices 41

Best practices Coaching SaaS Analytics 41