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eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

Aspect

Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment. Adding speech analytics provides the mechanism for identifying stress inducers, like the nature of complaints and problems. Get the eBook now. Can you turn business insights into reduced operating costs?

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Using Automated Analytics to Identify Contact Centre Issues and Solutions in Turbulent Times

CSM Magazine

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics.

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Speech Analytics: Using Your Customer Intelligence to Create a Better CX

Noble Systems

According to market research firms, the call center analytics field, especially for speech analytics, is one of the fastest-growing segments in the call center management technology market. Let’s look at what Speech Analytics is, and how the business insights it produces impact the contact center and the customer experience.

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Compelling Conversations: Debt Recovery Collection Centers Find Value in Speech Analytics

Noble Systems

In recent years, many companies have turned to speech analytics to help maximize recovery and regulatory compliance. Prior to speech analytics, call center managers would randomly select a number of calls to monitor quality. Speech analytics monitors and analyzes every interaction that debt collection agents have with consumers.

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Speech Analytics for Collections – How to Get Maximum Value

In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. This eBook details typical implementation challenges and steps that can get your speech program to its full potential. But most organizations don’t achieve anything close to their initial expectations.

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Time to Talk Seriously about Speech Analytics in the Contact Center

Aspect

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.

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3 Tactics to Level Up Your Call Center Coaching With Speech Analytics

SharpenCX

Turns out, customer service analytics, including speech analytics, is one of the five technology trends in Gartner’s custom e r experience hype cycle this year. . That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. . What can speech analytics do for my call center?

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Google Analytics 4: The Ultimate Call Center Guide for a Stress-free Transition

Google Analytics has been a core tool for marketers for many years. And, not too much has changed–until Google Analytics 4 (GA4). In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success.

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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?