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Call Center Analytics: The Data-Driven Way to Put Customers First

aircall

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

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Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

Cisco - Contact Center

Welcome to Our Monthly Feature Update Blog Series. To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. To learn more about Webex Contact Center, read our ebook. Make Smarter Decisions with Webex Workforce Optimization.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Missed phone calls.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

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How To Use Gamification To Improve CX In Your Contact Centre

Call Design

Data Analytics. Metrics include: • First call resolution. For more information on gamification download our ebook [link] or speak to our professional team at Call Design and discover more about how we can help you increase engagement and motivation in your contact centre. Average speed to answer.

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No going back for retailers: why a pre-pandemic customer experience is no longer enough

Infinity

In this blog, we’ll look at how customers have changed, how you, as a retailer, can align with these changes, and the ingredients needed to deliver the experiences that today’s customers expect. Did they mention a competitor on the call? Were your customers happier at the end of the call than at the beginning? Key Takeaways.

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How to Successfully Implement Customer Journey Analytics

Pointillist

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.