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Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service

ShepHyken

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. I’m in the coaching space so let me dive into what a 10x customer onboarding process may feel like. Michael Becker is the founder of the growth agency for coaches, Abundance Accelerators. Conclusion.

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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.

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Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game

Kapta Customer Success

It doesn’t matter if you’ve been a key account manager for a decade or two or are new on the job; everyone can improve. To be a successful key account manager well into the future, you need a proven track record of helping your customers grow their accounts through the products and services your company offers.

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Calabrio Welcomes Dillon Nugent as Chief Marketing Officer

CSM Magazine

Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies.

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18 Ways to Make Your Customers Feel Loved and Appreciated

Steve DiGioia

But how is it that businesses throughout the years have built a fantastic and loyal customer base without any of these tactics and survived through depression, market loss, and new technology destined to make them obsolete? Celebrate Your Employees Including your employees in all promotions and marketing efforts. Of course not.

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Remote Call Center Quality Assurance and Coaching

Voxjar

This guide will show you how to make the transition to remote call coaching and quality assurance. How to overcome the biggest challenges of remote call coaching and QA. What tools are the most effective for remote call quality assurance and coaching. 3: Delivering QA and Coaching Feedback from Home. You’ll learn.

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Salesperson Development Hinges on A Clear Plan and Supportive Culture

Integrity Solutions

High-performing Sales organizations go beyond hiring for “measurables” and have well thought out plans, processes, coaching and salesperson development strategies in place. And are they accountable to themselves and their teammates? The annual NFL Draft is always full of intrigue for many reasons. What drives them?