JustCall

DECEMBER 7, 2022

But most importantly, you can devise a winning sales strategy for your products, geographies, and market segments. Annual revenue per user or account (ARPU/ARPA). It is the mean revenue from customer/account/product/service/geography over a specified period. Churn rate is an essential sales and marketing analytics indicator.

Analytics 52

Analytics Sales CRM Metrics 52

Global Response

JANUARY 31, 2024

The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. An understanding of the market and customer expectations: U.S.-based Provide coaching and feedback to reinforce regulatory compliance in day-to-day operations.

Call Center 62

Call Center Telemarketing Government Healthcare 62

CustomerSuccessBox

FEBRUARY 23, 2022

Sales, marketing, product, support, and, of course, customer success will all be part of the ecosystem. It’s all about coaching people to do things differently in customer success. Optimize your Account Expansion strategy. A customer account expansion strategy must be carefully organized in order to succeed.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

CustomerSuccessBox

FEBRUARY 14, 2019

The major KPIs of a Customer Success Manager are: Increase Lifetime Value (LTV) of the customers (by upsells, cross sells etc). Hence, a CSM should coach the customers to use the sticky features as it will lead to the customers achieving their goals faster and also increase product adoption. Create upsell opportunities.

Management 67

Management Upselling SaaS Sales 67

SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.).

Upselling 19

Upselling Coaching Best practices Consulting 19

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Call Experts

APRIL 8, 2024

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Tethr

JUNE 22, 2020

Tethr’s proven ability to gather rich voice of customer data as soon as you turn it on gives businesses both the insight and the actionable next step across the enterprise — from product and engineering to marketing and compliance departments, to name just a few. The how is often defined by you depending on your business model.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. You want to do customer logo churn rate and numbers.

Management 52

Management Upselling Accountability Metrics 52

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers.

Coaching 19

Coaching Accountability Upselling Metrics 19

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. A degree in sales/marketing will be an added advantage. Key Account Manager: A key account manager is an entry level to mid level sales job. Broadly speaking, key account managers should understand customer needs and accordingly offer solutions.

Sales 52

Sales B2C call center software B2B 52

SmartKarrot

JANUARY 17, 2023

Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

Upselling 19

Upselling Engineering B2B Accountability 19

SmartKarrot

MARCH 9, 2023

By new goods and expansion prospects, increase income in accounts. To keep the company’s services competitive, keep up with market changes and best practises. Control important team KPIs, including churn, upsells, adoption, and activity management. lead a high-performing team by recruiting, coaching, and inspiring them.

Upselling 19

Upselling Benchmark SaaS Accountability 19

ChurnZero

MAY 9, 2024

As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. Webinar Q&A: How to hit all your accounts with value, regularly.

Accountability 52

Accountability Upselling Coaching Engineering 52

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. Collaborate with marketing on customer stories, case studies and marketing opportunities.

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

JANUARY 12, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Building a Trusted Advisor relationship at senior levels in your team’s accounts, helping to ensure retention and uncover opportunities for cross-sell/upsell. Apply here: [link].

Upselling 19

Upselling Accountability Coaching Feedback 19

JustCall

MAY 4, 2023

Foster a culture of accountability, transparency, and meritocracy within the team. Devise a strategy for upselling and cross-selling. Train your sales reps on how to effectively upsell and cross-sell. Marketing automation platforms These platforms are usually integrated with sales tools.

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Foster a culture of accountability, transparency, and meritocracy within the team. Devise a strategy for upselling and cross-selling. Train your sales reps on how to effectively upsell and cross-sell. Marketing automation platforms These platforms are usually integrated with sales tools.

Sales 52

Sales Metrics Analytics CRM 52

SmartKarrot

MAY 6, 2022

Maintain the CSM Playbook which covers all necessary tactical and strategic team initiatives, e.g., account hand-off and kick-off, success plans, engagement levels, strategic business reviews, etc. Drive and manage the weekly red account escalation process for clients through to resolution.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

JANUARY 27, 2022

Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Provide mentorship and coaching to junior members of the customer success team. Contribute to Customer Success playbooks and resources.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

OCTOBER 25, 2021

As a Strategic Customer Success Manager, you will manage the hand-off from Sales to Services for all new Strategic accounts, to ensure customer expectations are met while strategically identifying & driving shared success metrics. Guide and coach customer executives, managers, and employees with a dedicated customer success process.

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure customer experience is best-in-class.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

JUNE 2, 2023

Create a network of champions within each account using coaching, education, and powerful influencing abilities. Serve as a trusted advisor, champion, and marketing thought leader and subject-matter expert for our clients, and conduct regular executive business reviews. Whitespace potential for upselling.

Education 19

Education Upselling Consulting Consulting 19

SmartKarrot

NOVEMBER 14, 2022

Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders. Grow accounts in their book of business. Overlap with the India engineering team to sync on account status, roadblocks and growth opportunities. Apply here: [link]. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Obtain in-depth knowledge of the market, product, and industry.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

SEPTEMBER 2, 2022

Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers. Coach the Success management team to be top-notch people leaders who identify and retain top talent. Bring marketing recommendations and product knowledge to ensure customer goals are achieved.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Maintain a high level of knowledge and understanding of the product, industry, business, and market.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Apply here: [link].

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

DECEMBER 17, 2021

Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Act as a subject matter expert; making sure you’re keeping up to date with industry trends, market knowledge and product updates. Identify opportunities for account growth within your managed accounts.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

Help Scout

SEPTEMBER 18, 2018

The approach reflects a shift in the market wherein customer-centric companies are leveraging their support teams toward revenue-generating activities. Yes, and … is the ultimate “ upselling ” tool. One-on-one coaching calls: For now, we evenly split coaching calls between trial and pre-trial prospects. Really well.

Coaching 40

Coaching Customer centricity Upselling Sales 40