Totango
MAY 31, 2022
Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango.
Beyond Philosophy
JUNE 1, 2023
They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. It can lead to confusion of priorities, like asking for an account number shortly after someone has been mugged. Click here !
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ShepHyken
MAY 25, 2018
Each strategy has options you could use in those situations, like when it’s time to sell, there may be 50 offers you could present to a customer. For propensity, you use predictive models to calculate how likely a customer is to accept what you present. That’s your next-best action.
CSM Practice
JUNE 11, 2023
If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. There are a few reasons for this, but one of which is that account reassignments are, in my opinion, one of the most overly complicated processes in the Customer Success space. So let’s get into it.
ShepHyken
APRIL 21, 2017
This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. A good way to air more than one expert opinion—even when you yourself are not an expert—is to get the Know-It-All to present both sides of an argument. Shep Hyken.
ShepHyken
JANUARY 11, 2019
At Thematic, we’ve looked at churn data across all NPS scores and found that churn is present across all responses. My friend Ann-Margaret used to be an accountant. The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. There are customers who visit her each week.
Certified Languages International
MARCH 1, 2020
We found two inspiring stories about intrepid women interpreters, past and present, who have played important roles in facilitating communication between people and cultures. Some accounts portray her as a traitor to her country, while others site her story as one of strength and survival. Let’s explore part of their journeys.
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