Totango

JUNE 24, 2022

The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Automated monitoring provides real-time data to your customer success platform to trigger SuccessPlay scripts when they are needed.

Best practices 103

Best practices SaaS Journey mapping B2C 103

AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. Automating the client-server infrastructure to support multiple accounts or virtual private clouds (VPCs) requires VPC peering and efficient communication across VPCs and instances. Deploying an FL framework on the cloud has several challenges.

Analytics 68

Analytics Healthcare Scripts Accountability 68

Global Response

MARCH 20, 2023

Faster handle times mean: more customers can get helped more quickly increased volume in calls presents less of a strain on internal resources customer satisfaction typically increases customers feel that their time is valued However, reducing handle time is often easier said than done. Review the sentiment of your scripts.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Monitoring (data drift) – The data drift branch runs whenever there is a payload present.

Management 103

Management APIs Engineering Government 103

AWS Machine Learning

JULY 24, 2023

We demonstrate the use of Neuron Top at the end of this blog. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. 3 Inf1.24xlarge 16 64 1.5

Scripts 70

Scripts APIs Engineering Best practices 70

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. The presentation is shown to everyone in the training. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. Jeremy Harrison. traffic, revenue, and brand awareness.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

AUGUST 26, 2022

Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker. We fetch any additional packages, as well as scripts to handle training and inference for the selected task. Fine-tune the pre-trained model.

APIs 75

APIs Scripts Enterprise Big data 75

Global Response

MARCH 27, 2023

Presenting alternative solutions shows customers that you’re willing to do what it takes to solve their concerns, even if it takes some additional time. In order to make this a reality, you’ll of course need to give agents some freedom and flexibility to make exceptions, go “off-script” and personalize as relevant. Calm down.”

Customer Service 62

Customer Service Scripts outsourcing call center software 62

aircall

OCTOBER 6, 2021

New hires will also be more confident when speaking to customers on the phone or leading sales presentations knowing that you’re there to support them. You need to create an individualized experience for your company that keeps everyone on the same page while also taking into account what’s unique about where they work.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

MARCH 7, 2023

Our last blog post and GitHub repo on hosting a YOLOv5 TensorFlowModel on Amazon SageMaker Endpoints sparked a lot of interest from our readers. To address this issue and with the recent release of the YOLOv8 model from Ultralytics , we present this post on how to host a YOLOv8 PyTorchModel on SageMaker endpoints. in Amazon S3.

APIs 74

APIs Scripts Engineering Accountability 74

AWS Machine Learning

JANUARY 25, 2023

Additionally, unlike non-deep-learning techniques such as nearest neighbor, Stable Diffusion takes into account the context of the image, using a textual prompt to guide the upscaling process. Running large models like Stable Diffusion requires custom inference scripts.

APIs 70

APIs Scripts Real estate Entertainment 70

AWS Machine Learning

SEPTEMBER 14, 2023

The code presented in this blog can also be used to fine-tune other FMs, such as Llama-2 13b. Prerequisites An AWS account is needed with an AWS Identity and Access Management (AWS IAM) role that has permissions to manage resources created as part of the solution. For details, refer to Creating an AWS account.

Accountability 101

Accountability APIs Scripts Engineering 101

AWS Machine Learning

FEBRUARY 13, 2024

Each worker then proceeds with the forward and backward pass defined in your training script on each GPU. If your business is facing any of the challenges described in this post and wants to save time to market and improve cost, reach out to the AWS account team in your Region and get started with SageMaker.

Engineering 94

Engineering Gamification Scripts Big data 94

CrazyCall

JANUARY 21, 2019

One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

JustCall

MARCH 23, 2023

In this blog, we will go in-depth, covering everything from what is IVR (and multi-level IVR) and IVR call centers meaning to their benefits and the steps involved in IVR setups. The caller is presented with a set of options on the multi-level IVR menu. What is IVR or Interactive Voice Response?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 20, 2023

In this post, we present a RAG solution that augments the model’s knowledge with additional data from external knowledge sources to provide more accurate responses specific to a custom domain. We use two AWS Media & Entertainment Blog posts as the sample external data, which we convert into embeddings with the BAAI/bge-small-en-v1.5

APIs 90

APIs Entertainment Accountability Customer Experience 90

AWS Machine Learning

SEPTEMBER 7, 2023

The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL). Solution overview The solution presented in this post automates the deployment of an end-to-end workflow for offline reinforcement learning with historical data. The following diagram describes the architecture used in this workflow.

Metrics 88

Metrics Engineering Scripts Accountability 88

AWS Machine Learning

JANUARY 6, 2023

In this post, we present a solution to handle OOC situations through knowledge graph-based embedding search using the k-nearest neighbor (kNN) search capabilities of OpenSearch Service. Wait until the script provisions all the required resources and finishes running. The IMDb-Knowledge-Graph-Blog/part3-out-of-catalog/run_imdb_demo.py

Entertainment 81

Entertainment APIs Scripts Analytics 81

AWS Machine Learning

JULY 18, 2023

This blog post introduces a powerful solution for augmenting Amazon Lex with LLM-based FAQ features using the Retrieval Augmented Generation (RAG). It also takes into account the semantic context from stored documents more effectively and efficiently. We have provided a script to shut down the SageMaker endpoint gracefully.

Interactive Voice Response 77

Interactive Voice Response Engineering Chatbots Self service 77

JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. You can create dialing campaigns with specific objectives and ensure that your customers connect to available agents or an interactive voice response (as the situation presents itself). A wise decision! Let’s jump right in. What is an Auto Dialer?

Scripts 52

Scripts Sales CRM Contact Center 52

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. One of the Secrets to Amazing Customer Service: Attitude – A lesson on how attitude is present in every customer encounter. VOLUME 37: November 2014.

Surveys 126

Surveys Customer Care Scripts Contact Center 126

aircall

MARCH 24, 2021

The scripts and tools sales agents are using don’t seem to match the company’s marketing efforts. . They prospect for one lead, nurture the next, make a presentation to another, and try to close a few others. Craft sales scripts for prospecting. . 2) Create personalized phone and email scripts .

Best practices 62

Best practices Sales Scripts Outbound sales 62

AWS Machine Learning

AUGUST 17, 2023

Perform feature engineering and ingest features into SageMaker Feature Store In this section, we present the steps for all three options to perform feature engineering and ingest processed features into SageMaker Feature Store. Check out the AWS Blog for more practices about building ML features from a modern data warehouse.

APIs 71

APIs Engineering Scripts Analytics 71

AWS Machine Learning

SEPTEMBER 14, 2023

Unstructured data accounts for 80% of all the data found within organizations, consisting of repositories of manuals, PDFs, FAQs, emails, and other documents that grows daily. The service analyzes the text and identifies any PII entities present within the query. Additionally, corporate training content stored in various sources (i.e.,

APIs 88

APIs Healthcare Scripts Engineering 88

JivoChat

FEBRUARY 1, 2022

To do that, it’s important to develop your brand’s visual identity, creating a logo, defining a color palette, and other visual elements that should be present in your website and social media pages, for example. Do you want to invest in building a strong brand image? Pattern fills. Gravit Designer.

Scripts 52

Scripts Advertising Engineering Personalization 52

Expivia

AUGUST 4, 2021

Present the agent who significantly raises your center’s net promoter score with a gift card. . They may be asked personal questions, such as account numbers or birth dates. Customer service experience is more than just reading a script. Give a day off to the employee with the best sentiment score for that month.

Interactive Voice Response 98

Interactive Voice Response Customer Service Call Center call center workforce 98

AWS Machine Learning

AUGUST 11, 2022

For example, in some e-commerce platforms, account registration is wide open. Fraudsters can behave maliciously just once with an account and never use the same account again. The code used in this solution is available in src/scripts/glue-etl.py. Predicting fraudsters in real time is important. Solution overview.

Construction 81

Construction APIs Accountability Scripts 81

aircall

MAY 14, 2021

Presents the risk of abandoned calls if agents take too long to connect. 2) Personalize scripts. Scripts are a useful tool that can work for or against your company. Sales and support reps get a screen pop-up that displays customer and account data to have the proper call history and context for discussions.

voip 62

voip Telemarketing Scripts Abandon Call 62

CustomerSuccessBox

JUNE 27, 2022

Customer Success teams have a wide range of duties, from opening new accounts to assisting current clients in achieving their objectives and securing renewals. They might refer a client to your account management, development, or customer service teams. And that significantly alters how the handoff process works.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Integrity Solutions

JULY 12, 2019

What do you like most about your savings account? How would you describe your ideal account? How is your savings account of most benefit to you? I see you have several accounts with us, which of these are of greatest importance to you? How do you save today? Have you thought about saving for college?

Banking 66

Banking Scripts Sales Accountability 66

AWS Machine Learning

MAY 25, 2023

The workflow for instantiating the solution presented in this post in your own AWS account is as follows: Run the CloudFormation template provided with this post in your account. Select the notebook aws-llm-apps-blog and choose Open JupyterLab. We need access to accelerated instances (GPUs) for hosting the LLMs.

APIs 74

APIs Enterprise Accountability Chatbots 74

SmartKarrot

MAY 11, 2022

The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. This is the hard truth of account-based marketing strategy. Develop and execute targeted marketing for key accounts. The answer is quite simple.

Accountability 10

Accountability Marketing B2B SaaS 10

JustCall

JUNE 30, 2020

In this blog, we will share how to make a sales report and also look at some sales report templates you can put to use. Whom are you presenting the sales report to? Say you are going to present a sales report to the reps in your team. Begin with clarifying who you will be presenting your sales report to. Deals Closed.

Sales 52

Sales Metrics Analytics Scripts 52

Stratifyd

DECEMBER 20, 2018

Key accountabilities & responsibilities. Collaborate with the management team, and others as needed, to develop and create content for all digital channels including company websites, blogs, online communication, email and other digital properties. Write/produce internal newsletter, wrap-ups on events for social media and blogs.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

JustCall

MARCH 21, 2022

This blog looks at how sales training should be approached by breaking it down into a clear 4-week timeline and how to structure your training into modules that can make it more effective. Ensure that there is a complete Knowledge Transfer in case of any take over of accounts so that your trainees are not walking into a minefield.

Sales 52

Sales Coaching Scripts CRM 52

JustCall

JUNE 30, 2020

In this blog, we will share how to make a sales report and also look at a sales report template to help you get started. With this blog, we have covered an all-inclusive guide to creating sales reports. Whom are you presenting the sales report to? Say you are going to present a sales report to the reps in your team.

Sales 52

Sales Metrics Analytics Scripts 52