Content Moderation: The Importance of Employee Wellness

24-7 InTouch

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years

How Universities Can Win Big With Callback

VHT

million by 2027 , call, text and email spikes will get more severe, which means long queues and upset students. Callback systems like VHT Callback have helped countless businesses provide responsive support over phone, web, text and email while fostering an excellent customer experience. Although universities and colleges are not primarily businesses, their “customers,” the prospects, students, parents and alums, still expect the kind of interaction callback provides.

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How (and why) the enterprise is redefining the gig economy

Liveops

Salzman cited a stat that suggests between 2017 and 2027, the US will face a shortage of 8.2 Why agile workers are a competitive advantage. The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise.

Customer Experience 2017 Reality Check – Evolution or Revolution?

ijgolding

If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].

The Top Job Openings In Every State

Branch Mesenger

RBC Capital predicts Online sales to account for 24 percent of total sales by 2027. This past weekend, the Oracle of Omaha published his annual shareholder letter -- his much-anticipated thoughts on the state of financial and investing affairs. Berkshire Hathaway CEO Warren Buffett is in no hurry to retire just yet. But, that hasn’t prevented his investors from anxiously expecting him to draft a clear succession plan.

How to Deliver Outstanding Customer Experience Using Cognitive Solutions

LiveChat

Billion by 2027. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level. This demands pure persuasion in terms of learning from your customers , understanding their behaviours, their attitudes, their lifestyles that can influence their decision. Brands need to rethink ways to win customers and create better connections with them.