from 2020 to 2027. The meal kit industry was launched in Sweden by Kicki Theander and it was called Middagsfrid back in 2007. In 2012, Blue Apron, Hello Fresh and Plated debuted in the US. Home Chef began in 2013. By 2015, meal kit food delivery services hit 1 Billion dollars. MORE

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The Gig Economy – Work On-Demand. In recent years, the world has been trending toward a gig-based economic format. MORE

Content moderation is an extremely important and fast-growing channel in the customer service world, expected to reach a valuation of nearly $12 Billion USD by 2027. . MORE

billion by 2027, up from being a $8.27 The Brand Move Roundup – September 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. MORE

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years MORE

trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. MORE

billion by the years 2027, and the AI to reach a monumental $390.9 Undoubtedly, science has gifted us with many boons and has proved the ‘impossible’ as ‘possible’. MORE

If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link]. MORE

billion by 2027, expanding at a compound annual growth rate of 8%. As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. The importance of efficiency and exceeding customer expectations has never been greater. MORE

Salzman cited a stat that suggests between 2017 and 2027, the US will face a shortage of 8.2 Why agile workers are a competitive advantage. The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise. MORE

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years. CONTENT MODERATION CHALLENGES. MORE

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. . MORE

million by 2027 , call, text and email spikes will get more severe, which means long queues and upset students. Callback systems like VHT Callback have helped countless businesses provide responsive support over phone, web, text and email while fostering an excellent customer experience. Although universities and colleges are not primarily businesses, their “customers,” the prospects, students, parents and alums, still expect the kind of interaction callback provides. MORE

RBC Capital predicts Online sales to account for 24 percent of total sales by 2027. This past weekend, the Oracle of Omaha published his annual shareholder letter -- his much-anticipated thoughts on the state of financial and investing affairs. Berkshire Hathaway CEO Warren Buffett is in no hurry to retire just yet. But, that hasn’t prevented his investors from anxiously expecting him to draft a clear succession plan. MORE

Billion by 2027. Customers run any business today. They have the power to evangelize and grow your brand organically to the next level. This demands pure persuasion in terms of learning from your customers , understanding their behaviours, their attitudes, their lifestyles that can influence their decision. Brands need to rethink ways to win customers and create better connections with them. MORE