Cincom

SEPTEMBER 20, 2023

This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms. In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year.

Surveys 52

Surveys Management Marketing Technology 52

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years.

Marketing 52

Marketing 52

LiveVox

DECEMBER 15, 2020

trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. A 2020 telecom industry report from Grand View Research estimated the worldwide value of the industry at $1.74

Contact Center 52

Contact Center 52

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

call center software 52

call center software Call Center call center solutions Self service 52

TechSee

MAY 4, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Some well-known apps such as Fiverr , TaskRabitt , and Upwork have a large part in boosting gig work and have seen their membership explode during the COVID-19 pandemic. There is no doubt that the gig economy is growing.

Customer Service 182

Customer Service Contact Center Call Center Agent burnout 182

DMG Consulting

AUGUST 10, 2023

DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027. DMG also anticipates that IA will continue to slowly work its way into more enterprise activities.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Netomi

AUGUST 16, 2023

trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65

Chatbots 52

Chatbots Customer Service Enterprise Healthcare 52

Spearline

JANUARY 6, 2022

billion by 2027. A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. Projections suggest that sales reach $10.5 Why move to the cloud? Contact center management is looking to connect regional centers and partner with BPOs.

Contact Center 122

Contact Center contact center solutions Call Center Cloud contact 122

24-7 InTouch

JUNE 30, 2022

This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy.

Brand ambassadors 52

Brand ambassadors Customer Experience Customer centricity Contact Center 52

Fonolo

DECEMBER 1, 2022

billion by 2027. It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

Chatbots 52

Chatbots Airlines Customer Service Calibration 52

ShepHyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Imperatives for New Age Retail. Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Customer Experience 208

Customer Experience Contact Center Contact center software Personalization 208

aircall

OCTOBER 13, 2022

If you’re reading this after 2027, let us know if the workflow automation market really did witness a Compound Annual Growth Rate of 9.52% between 2022 to 2027 as market researcher Mordor Intelligence forecasted in this 2022 report. You don’t need reminding about the operational efficiency gains made possible through automation.

Management 118

Management Sales Consulting Consulting 118

Momentum Telecom

FEBRUARY 28, 2023

billion by 2027 , 5 so navigating the crowded landscape to find a collaboration solution that actually meets your unique needs can be challenging. Ensure ongoing alignment by including plans to standardize onboarding, training, and employee adoption. What Cloud Collaboration Tools Do You Need Today?

Contact Center 98

Contact Center CRM Customer Experience Technology 98

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Balto

SEPTEMBER 6, 2022

It makes sense that companies would try out social media as a support tool — social media usership is projected to reach six billion in 2027, around 77% of today’s population — but it also makes sense that many of them might ultimately decide to take a step back from it considering the factors above. Non-human chatbots and IVR.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Self service 52

Anexa BPO

FEBRUARY 15, 2022

Predictions are that social commerce will drive $604 billion in sales by 2027. At the end of the day, your business needs to be part of the social commerce landscape to remain relevant. That’s a very big number, but let’s face it – it’s not that far down the road. Are you ready? .

outsourcing 52

outsourcing Customer Service Personalization Marketing 52

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Customer Support 119

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Chatbots 73

Chatbots Customer Service Customer Experience Customer Support 73

Hodusoft

JUNE 17, 2021

This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . The global call center market size amounted to 339.4 billion USD in 2020. Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care.

Contact Center 98

Contact Center Marketing Call Center Contact center software 98

Andrew Mcfarland

SEPTEMBER 24, 2022

And with more companies needing project management experts, the demand for these specialists is expected to grow by 87 million by 2027. As a result, the number of project managers is expected to rise by 33 percent by 2027. Regardless of the role, project managers are highly sought after. Education requirements.

Management 48

Management Construction Education Healthcare 48

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction.

Contact Center 81

Contact Center Interactive Voice Response Call Center Customer Experience 81

IdeasUnlimited

MAY 23, 2022

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Tech Support call centers are in high demand, particularly in the United States. IdeasUnlimited has been at the forefront of this arena for more than 11 years and has witnessed tremendous growth in this industry.

Call Center 88

Call Center voip Interactive Voice Response B2B 88

Anexa BPO

JANUARY 3, 2021

billion by 2027, expanding at a compound annual growth rate of 8%. While the current global landscape has undoubtedly increased the need for outsourcing, its popularity among business owners has been growing for several years. What Are BPO Companies and What Services Do They Offer?

outsourcing 52

outsourcing Business Process Outsourcing Telemarketing Customer retention 52

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever.

Call Center 119

Call Center Marketing outsourcing At home agents 119

Hodusoft

MARCH 10, 2022

The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. .

voip 98

voip Enterprise Wait times Technology 98

24-7 InTouch

JANUARY 26, 2021

Content moderation is an extremely important and fast-growing channel in the customer service world, expected to reach a valuation of nearly $12 Billion USD by 2027. . This has increased the need for monitoring and moderating what content is appropriate to be publicly displayed in these gaming streams.

Customer Service 52

Customer Service Customer Support Contact Center Technical Support 52

JustCall

AUGUST 7, 2023

billion by 2027. Plus, it requires explicit opt-in, which cuts down the possibility of being marked as spam. Here’s why we believe that this marketing segment will continue to remain relevant in 2023 and beyond: The text marketing industry is expected to reach $84.6 93% of consumers have signed up for text alerts from brands.

Customer Service 52

Customer Service Sales Customer Support Feedback 52

Momentum Telecom

JUNE 2, 2023

billion by 2027 , 5 so navigating the crowded landscape to find a cloud communication platform that actually meets your unique needs can be challenging. What Cloud Communications Tools Do You Need Today? Analysts expect the cloud communications market to reach over $26.2

Contact Center 52

Contact Center Technology CRM Management 52

Netomi

AUGUST 18, 2023

By 2030, it is projected to reach $7 billion – Accenture Between 2020 and 2025, the conversational AI market is projected to grow by 22%, reaching nearly $14 billion – Statista In 2018, global chatbot revenue amounted to approximately $41 million.

Chatbots 52

Chatbots Customer Service Banking Real estate 52

CSM Magazine

JANUARY 19, 2023

billion by 2027. Due to their flexibility and powerful features, online retailers highly appreciate POS systems. Statistics highlight that the POS software market is expected to reach $18.1 Benefits of POS for Retailers In online businesses, a modern point-of-sale system has become inevitable.

Sales 52

Sales Personalization Analytics Marketing 52

Hodusoft

NOVEMBER 18, 2021

As per estimates by Statista , the global contact center market will grow steadily over the next few years to hit USD 496 billion by 2027. Thanks to digitization and technological advancements, the contact center industry is taking rapid strides to become one of the most advanced and early adopters of the latest innovations. .

Contact Center 52

Contact Center Contact center software Technology voip 52

Kayako

APRIL 1, 2022

billion by 2027. A McKinsey Global Institute study reports that eCommerce is growing 3.3 times faster in the US than before the pandemic and two to five times faster globally. Social commerce (selling products and services on social media) will reach $604.5 Purchases Across Channels.

Customer Service 90

Customer Service Customer Experience Sales Personalization 90

Anexa BPO

SEPTEMBER 5, 2021

By 2027, it’s projected that social commerce will account for $604 billion in sales. Social Commerce: This one speaks for itself. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

outsourcing 40

outsourcing Customer centricity Bilingual agents Outbound sales 40

Call Experts

FEBRUARY 3, 2023

dollars in 2027. According to the most recent research, the revenue of the global Heating & Cooling industry is forecast to continuously increase by 53.2 billion U.S. dollars (+22.63%) within the next year. Therefore, the revenue is estimated to amount to 288.27 billion U.S.

Answering services 52

Answering services Call Center Customer Service call center solutions 52

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years. CONTENT MODERATION CHALLENGES.

outsourcing 52

outsourcing Contact Center Coaching Employee engagement 52

Ann Michaels and Associates

OCTOBER 29, 2020

from 2020 to 2027. Grandview Research published a study, Meal Kit Delivery Services Market Size, Share & Trends Analysis Report By Offering (Heat & Eat, Cook & Eat), By Service (Single, Multiple), By Platform (Online, Offline), By Region, And Segment Forecasts, 2020 – 20 27.

Customer Service 52

Customer Service Customer Experience Marketing Personalization 52