How Kommunicate Handled 40% of All Incoming Conversations at uParcel 

kommunicate

Experts predict a Compound Annual Growth Rate (CAGR) of 4.61% in this industry from 2022 to 2027. Last Updated on November 30, 2022 The worldwide market capitalisation for courier and delivery services was valued at USD 394 Billion in 2021.

In the SAP multiverse: Is your S/4HANA migration on track?

Unymira

Support for ERP/ECC 6 x will end in 2027, by which time—at the latest—companies will have to have migrated to S/4HANA unless they are planning a complete system change to other ERP software vendors.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Customer Service Can Be Improved Through NLP

Helpware

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8

The Top Challenges in Teleservices for 2021

LiveVox

trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic.

Content Moderation: The Importance of Employee Wellness

24-7 InTouch

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years

Top Contact Center Trends and Technologies For 2023 and Beyond

Helpware

Over the past few years, contact center outsourcing services have undergone a major transformation.

How to Buy Contact Center Software: A Guide

Fonolo

billion by 2027. Call center managers know that choosing effective software is key to success. With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. .

How AI can benefit your customer service in 2022

Nicereply

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020.

Moving to the cloud – Call centre tech migrations

Spearline

billion by 2027. Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today.

The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The Gig Economy – Work On-Demand. In recent years, the world has been trending toward a gig-based economic format.

Delivering Consistent CX is Key in the Gig Economy

24-7 InTouch

This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy.

5 Ways to Improve Operations Management While Saving Costs

aircall

If you’re reading this after 2027, let us know if the workflow automation market really did witness a Compound Annual Growth Rate of 9.52% between 2022 to 2027 as market researcher Mordor Intelligence forecasted in this 2022 report.

The Future of E-Commerce – Companies Can Create the Exceptional with BPO Outsourcing

Anexa

Predictions are that social commerce will drive $604 billion in sales by 2027. The past eighteen months have wrought changes to the consumer landscape that would have been unimaginable even a short decade ago.

What Other Career Titles For Project Managers Are There?

Andrew Mcfarland

And with more companies needing project management experts, the demand for these specialists is expected to grow by 87 million by 2027. As a result, the number of project managers is expected to rise by 33 percent by 2027. A project manager usually starts their career in a non-managerial role and gradually takes on more responsibility. For example, a construction project manager may begin as a civil engineer or a software development project manager as a software developer.

Outsourcing in 2021 – the Year of BPO Companies

Anexa BPO

billion by 2027, expanding at a compound annual growth rate of 8%. As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. The importance of efficiency and exceeding customer expectations has never been greater.

3 Emerging Call Center Markets to Consider in 2021

Outsource Consultants

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. .

What is Needed to Set up a Tech Support?

IdeasUnlimited

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Introduction. Any IT business will at some point require dedicated tech support. The only question is; how to build one efficiently using the available resources?

voip 75

Industry Report: State of the Contact Center 2022

Fonolo

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction.

5 Key Trends for ECommerce Customer Satisfaction in 2022

Kayako

billion by 2027. Every eCommerce company juggles the balance of where to prioritize resources and drive revenue. Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? It turns out that there is an answer.

Sales 80

6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

HoduCC Gartner Digital Markets May 2021

Hodusoft

This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. There is nothing more rewarding than knowing that you are truly serving your customers well.

Should ITSPs invest in Multi-Tenant IP PBX?

Hodusoft

The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. Should ITSPs invest in Multi-Tenant IP PBX? The changing landscape of business communications accelerated technological innovations in the telecom space.

voip 83

Healthcare, Meet AI: How AI Can Help to Prescribe the Ultimate Patient Experience

Netomi

billion by 2027. The field of healthcare is changing dramatically, revisiting age-old concepts of how and where care can be delivered, as evident with the rise of telemedicine, online pharmacies, healthcare startups and other digital tools.

Contact Centers in Ten Years: Humans are Here to Stay

Balto

It makes sense that companies would try out social media as a support tool — social media usership is projected to reach six billion in 2027, around 77% of today’s population — but it also makes sense that many of them might ultimately decide to take a step back from it considering the factors above.

Customer Service in the Video Gaming Industry

24-7 InTouch

Content moderation is an extremely important and fast-growing channel in the customer service world, expected to reach a valuation of nearly $12 Billion USD by 2027. .

Guest Post: Understanding Digital Customer Experience in Retail Industry

Shep Hyken

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. .

Going from Zero -100 Overnight for Meal Kit Food Delivery

Ann Michaels and Associates

from 2020 to 2027. The meal kit industry was launched in Sweden by Kicki Theander and it was called Middagsfrid back in 2007. In 2012, Blue Apron, Hello Fresh and Plated debuted in the US. Home Chef began in 2013. By 2015, meal kit food delivery services hit 1 Billion dollars.

Top 5 AI-driven Customer Service Trends To Watch in 2022

CSM Magazine

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 The quality of your customer service plays a pivotal role in making or breaking your brand.

Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa

By 2027, it’s projected that social commerce will account for $604 billion in sales. It’s no longer a trend. Ecommerce has experienced a staggering five to ten years of growth acceleration over the past six months. As the pandemic imposed never-before-seen restrictions on companies across every sector, survival demanded action, resulting in creative, nimble and essential pivots in the ways that business is done.

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC

Hodusoft

As per estimates by Statista , the global contact center market will grow steadily over the next few years to hit USD 496 billion by 2027. HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC.

Big Commerce Payment Gateways: The Only Guide You Need

OctopusTech

According to research by Statista , digital payment transaction values are projected to grow by 12.31%, US $15.17tn by 2027. Payment is a fundamental element of eCommerce business.

Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

Netomi

million by 2027. In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 Gig Payments Report pointed out that, in 2021, there were about 23.9

AWS Celebrates 5 Years of Innovation with Amazon SageMaker

AWS Machine Learning

billion gallons of water loss by 2027,” said Dave Johnston, Director of Smart Infrastructure at Mueller Water Products.

Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

Netomi

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.

How Universities Can Win Big With Callback

VHT

million by 2027 , call, text and email spikes will get more severe, which means long queues and upset students. Callback systems like VHT Callback have helped countless businesses provide responsive support over phone, web, text and email while fostering an excellent customer experience. Although universities and colleges are not primarily businesses, their “customers,” the prospects, students, parents and alums, still expect the kind of interaction callback provides.

Content Moderation: The Importance of Employee Wellness

24-7 InTouch

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years. CONTENT MODERATION CHALLENGES.

Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

Netomi

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.

Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

Netomi

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.

A Guide To Finding The Best PBX Phone System For Your Small Business

Hodusoft

According to SoftwareAdvice , most of the people in the industry expect the US landline telephone network will cease to exist by 2027. A Guide To Finding The Best PBX Phone System For Your Small Business. In today’s digitized world, an advanced business communication system is vital.

voip 52

How (and why) the enterprise is redefining the gig economy

Liveops

Salzman cited a stat that suggests between 2017 and 2027, the US will face a shortage of 8.2 Why agile workers are a competitive advantage. The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise.