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2027 Related Topics 
LiveVox
DECEMBER 15, 2020
trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic.
24-7 InTouch
JULY 15, 2020
The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years
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24-7 InTouch
JUNE 30, 2022
This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy.
TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The Gig Economy – Work On-Demand. In recent years, the world has been trending toward a gig-based economic format.
Nicereply
APRIL 13, 2022
Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020.
IdeasUnlimited
MAY 23, 2022
According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Introduction. Any IT business will at some point require dedicated tech support. The only question is; how to build one efficiently using the available resources?
Anexa
FEBRUARY 15, 2022
Predictions are that social commerce will drive $604 billion in sales by 2027. The past eighteen months have wrought changes to the consumer landscape that would have been unimaginable even a short decade ago.
Fonolo
JANUARY 18, 2022
The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction.
TechSee
JUNE 1, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.
Anexa BPO
JANUARY 3, 2021
billion by 2027, expanding at a compound annual growth rate of 8%. As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. The importance of efficiency and exceeding customer expectations has never been greater.
Netomi
JUNE 3, 2022
billion by 2027. The field of healthcare is changing dramatically, revisiting age-old concepts of how and where care can be delivered, as evident with the rise of telemedicine, online pharmacies, healthcare startups and other digital tools.
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Kayako
APRIL 1, 2022
billion by 2027. Every eCommerce company juggles the balance of where to prioritize resources and drive revenue. Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? It turns out that there is an answer.
Hodusoft
MARCH 10, 2022
The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. Should ITSPs invest in Multi-Tenant IP PBX? The changing landscape of business communications accelerated technological innovations in the telecom space.
Hodusoft
JUNE 17, 2021
This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. There is nothing more rewarding than knowing that you are truly serving your customers well.
Shep Hyken
APRIL 8, 2022
Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. .
24-7 InTouch
JANUARY 26, 2021
Content moderation is an extremely important and fast-growing channel in the customer service world, expected to reach a valuation of nearly $12 Billion USD by 2027. .
Netomi
MAY 11, 2022
million by 2027. In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 Gig Payments Report pointed out that, in 2021, there were about 23.9
Outsource Consultants
NOVEMBER 9, 2020
The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. .
CSM Magazine
JANUARY 5, 2022
Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 The quality of your customer service plays a pivotal role in making or breaking your brand.
Ann Michaels and Associates
OCTOBER 29, 2020
from 2020 to 2027. The meal kit industry was launched in Sweden by Kicki Theander and it was called Middagsfrid back in 2007. In 2012, Blue Apron, Hello Fresh and Plated debuted in the US. Home Chef began in 2013. By 2015, meal kit food delivery services hit 1 Billion dollars.
Anexa
SEPTEMBER 5, 2021
By 2027, it’s projected that social commerce will account for $604 billion in sales. It’s no longer a trend. Ecommerce has experienced a staggering five to ten years of growth acceleration over the past six months. As the pandemic imposed never-before-seen restrictions on companies across every sector, survival demanded action, resulting in creative, nimble and essential pivots in the ways that business is done.
Hodusoft
NOVEMBER 18, 2021
As per estimates by Statista , the global contact center market will grow steadily over the next few years to hit USD 496 billion by 2027. HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC.
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.
SmartKarrot
MAY 12, 2021
billion by the years 2027, and the AI to reach a monumental $390.9 Undoubtedly, science has gifted us with many boons and has proved the ‘impossible’ as ‘possible’.
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Importance of the Customer Experience (CX) in Gaming.
JustCall
APRIL 26, 2022
By 2027, the global investments in chatbots will hit around US$ 450 Mn – almost 11X up from the 2018 levels. Artificial intelligence (AI) in selling has changed the form and function of the sales department for good.
SmartKarrot
APRIL 21, 2022
Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies.
SmartKarrot
APRIL 21, 2022
Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies.
VHT
OCTOBER 23, 2018
million by 2027 , call, text and email spikes will get more severe, which means long queues and upset students. Callback systems like VHT Callback have helped countless businesses provide responsive support over phone, web, text and email while fostering an excellent customer experience. Although universities and colleges are not primarily businesses, their “customers,” the prospects, students, parents and alums, still expect the kind of interaction callback provides.
24-7 InTouch
JULY 15, 2020
The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years. CONTENT MODERATION CHALLENGES.
Hodusoft
JULY 28, 2021
According to SoftwareAdvice , most of the people in the industry expect the US landline telephone network will cease to exist by 2027. A Guide To Finding The Best PBX Phone System For Your Small Business. In today’s digitized world, an advanced business communication system is vital.
Liveops
AUGUST 7, 2018
Salzman cited a stat that suggests between 2017 and 2027, the US will face a shortage of 8.2 Why agile workers are a competitive advantage. The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise.
Netomi
AUGUST 31, 2021
billion globally by 2027. . Online sports gambling is a booming business. But as upstarts break into the market to try and steal market share from more established players, it’s not the platform or user interface that’s going to determine who is the winner in this multi-billion dollar market.
ijgolding
OCTOBER 2, 2017
If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].
Quiq
NOVEMBER 9, 2021
billion by 2027. Share This Story Using Conversational Commerce as an Alternative to In-Store Shopping. Conversational commerce isn’t just a catchy alliteration — it’s a trend taking the retail world by storm.
JustCall
APRIL 5, 2022
There’s a reason why the mobile VoIP market is expected to reach the $187 billion mark by 2027 – and why so many businesses are adopting this technology. Customers now expect a consistent, prompt, and reliable experience from brands.
JustCall
APRIL 5, 2022
There’s a reason why the mobile VoIP market is expected to reach the $187 billion mark by 2027 – and why so many businesses are adopting this technology. Customers now expect a consistent, prompt, and reliable experience from brands.
JustCall
APRIL 5, 2022
There’s a reason why the mobile VoIP market is expected to reach the $187 billion mark by 2027 – and why so many businesses are adopting this technology. Customers now expect a consistent, prompt, and reliable experience from brands. .
JivoChat
MAY 13, 2021
billion by 2027, up from $365.5 The e-commerce sector had been steadily growing in the years before the pandemic, and COVID-19 accelerated its growth. In the first quarter of 2020 , it underwent 10 years’ growth in the space of three months. According to McKinsey, 75% of U.S.
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