TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

CX Accelerator

OCTOBER 3, 2019

Imagine the employee that shows up to a new job, is ushered to an office where they sit alone for hours poring over paperwork, waits a week for IT to set them up with a computer, and goes hours without meaningful human interaction with colleagues. Here are 7 tips things we came up with: 1.

Feedback 296

Feedback Customer centricity Employee engagement Contact Center 296

AWS Machine Learning

NOVEMBER 22, 2023

Similar to the rest of the industry, the advancements of accelerated hardware have allowed Amazon teams to pursue model architectures using neural networks and deep learning (DL). Like many ML organizations, accelerators are largely used to accelerate DL training and inference.

Scripts 94

Scripts Engineering Best practices Construction 94

ShepHyken

SEPTEMBER 1, 2020

Shep Hyken interviews Robert Glazer , Founder and CEO of Acceleration Partners. They discuss lessons from his new book, Friday Forward: Inspiration & Motivation to End Your Week Stronger Than It Started , including how companies can build an amazing culture. The value of doing the little things well adds up.

Marketing 200

Marketing Customer Service 200

ShepHyken

MARCH 28, 2023

He started to share details about the size of the engine, how many cylinders, how quickly the car could accelerate from zero to 60, the RPMs, and other details that mattered nothing to us. It’s up to us to recognize this and respond accordingly. Get more information on The Customer Focus ™ customer service training programs.

Transportation 162

Transportation Engineering Sales Customer Service 162

ShepHyken

JANUARY 22, 2020

Yes, I sleep, but I like to get up and go. Words and phrases I would use to describe this type of person include self-starters, willing to take charge, doers, motivated, up for a challenge, willing to step outside their comfort zone and more. What type of person gets regular or accelerated promotions? You can start small.

Coaching 355

Coaching Personalization Customer Service Sales 355

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

CX Accelerator

APRIL 1, 2022

After service had been restored, I got a call from a customer. It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. I depend on your service to run my business so I need it to work. I don’t want your money.

Government 266

Government Contact Center Personalization Customer Service 266

AWS Machine Learning

APRIL 29, 2024

Close collaboration with AWS Trainium has also played a major role in making the Arcee platform extremely performant, not only accelerating model training but also reducing overall costs and enforcing compliance and data integrity in the secure AWS environment. Clean up Don’t forget to tear down any resources you set up in this post.

APIs 92

APIs Healthcare Scripts Enterprise 92

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

Customer Service 162

Customer Service Customer centricity B2C Government 162

AWS Machine Learning

DECEMBER 12, 2023

In this post, we’ll summarize training procedure of GPT NeoX on AWS Trainium , a purpose-built machine learning (ML) accelerator optimized for deep learning training. Each trn1.32xl has 16 accelerators with two workers per accelerator. A good resource to start fine-tuning of Llama model could be found here, Llama2 fine-tuning.

Scripts 97

Scripts Engineering Big data Management 97

AWS Machine Learning

JUNE 20, 2023

For reference, GPT-3, an earlier generation LLM has 175 billion parameters and requires months of non-stop training on a cluster of thousands of accelerated processors. The Carbontracker study estimates that training GPT-3 from scratch may emit up to 85 metric tons of CO2 equivalent, using clusters of specialized hardware accelerators.

Benchmark 75

Benchmark Engineering Banking Chatbots 75

AWS Machine Learning

FEBRUARY 21, 2023

We’re thrilled to announce an expanded collaboration between AWS and Hugging Face to accelerate the training, fine-tuning, and deployment of large language and vision models used to create generative AI applications. The benefits are: faster training and scaling low-latency and high-throughput inference. Or they can self-manage on Amazon EC2.

Management 95

Management 95

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Refresh your understanding of the AWS Shared Responsibility Model as it applies to infrastructure, services, and data when you build LLM solutions.

Best practices 123

Best practices Government Engineering Accountability 123

AWS Machine Learning

FEBRUARY 1, 2024

For this use case, we use SageMaker Canvas, Amazon SageMaker Data Wrangler , Amazon Security Lake , and Amazon Simple Storage Service (Amazon S3). Prerequisites Before starting, you need an AWS account. You also need to set up an Amazon SageMaker Studio domain. Log out of SageMaker Canvas.

Technology 86

Technology Accountability Personalization Management 86

AWS Machine Learning

MAY 23, 2023

Many organizations start their journey into the world of ML with a model-centric viewpoint. Although this approach is a reasonable and relatively simple starting point, it isn’t inherently scalable or intrinsically sustainable due to the manual and ad hoc nature of model training, tuning, testing, and trialing activities.

Engineering 74

Engineering Government Calibration Scripts 74

AWS Machine Learning

OCTOBER 26, 2023

Our end users start a transaction by scanning the A-POP’s QR code, which triggers the A-POP to unlock and then customers grab what they want and go. We deploy our models on Amazon EC2 Inf1 instances powered by Inferentia, Amazon’s first ML silicon designed to accelerate deep learning inference workloads.

APIs 100

APIs Technology Banking Customer centricity 100

AWS Machine Learning

FEBRUARY 1, 2023

Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time. Trn1 instances are available in a number of sizes (see the following table), with up to 16 Trainium accelerators per instance.

Scripts 92

Scripts Benchmark Management Enterprise 92

AWS Machine Learning

APRIL 13, 2023

CodeWhisperer accelerates completion of coding tasks by reducing context-switches between the IDE and documentation or developer forums. Benefits of CodeWhisperer The Accenture Velocity team has been using CodeWhisperer to accelerate their artificial intelligence (AI) and machine learning (ML) projects.

Scripts 84

Scripts Engineering Consulting Consulting 84

TechSee

JUNE 8, 2022

Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working oven. My education in the Field Service industry began when I joined TechSee in 2021. Click here to set up some time.

outsourcing 109

outsourcing Government Education Consulting 109

AWS Machine Learning

FEBRUARY 13, 2024

Store data in an Amazon Simple Storage Service (Amazon S3) bucket. We used FSx for Lustre and Amazon Relational Database Service (Amazon RDS) for fast parallel data access. Use SageMaker Distributed Data Parallelism (SMDDP) for accelerated distributed training. Their starting training data size was over 1.5

Engineering 100

Engineering Gamification Scripts Big data 100

AWS Machine Learning

OCTOBER 5, 2023

In this post, we walk through how to fine-tune Llama 2 on AWS Trainium , a purpose-built accelerator for LLM training, to reduce training times and costs. The throughput scales almost linearly as the number of instances increase up to 4. an AI start-up, and worked as the CEO and Chief Scientist in 2019–2021.

Scripts 98

Scripts Big data Engineering SaaS 98

AWS Machine Learning

FEBRUARY 6, 2024

Manually creating CTDs is incredibly labor-intensive, requiring up to 100,000 hours per year for a typical large pharma company. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format. AI delivers a major leap forward.

Government 102

Government APIs industry solution Education 102

AWS Machine Learning

NOVEMBER 21, 2023

The search bar is not just about finding a song; it’s about the millions of active users starting their personal journey into the rich and diverse world that Amazon Music has to offer. Amazon SageMaker provides an end-to-end set of services that allow Amazon Music to build, train, and deploy on the AWS Cloud with minimal effort.

Calibration 82

Calibration Engineering Education Technology 82

AWS Machine Learning

SEPTEMBER 19, 2023

VirtuSwap’s Reserve-based Virtual Pools technology solves the problem by making every trade direct, saving up to 50% of trading costs. Solution overview VirtuSwap chose SageMaker Studio for end-to-end development, starting with iterative, interactive development in notebooks. Read more at virtuswap.io. Choose Select.

APIs 118

APIs Accountability Engineering Technology 118

AWS Machine Learning

AUGUST 1, 2023

Amazon SageMaker , a fully managed ML service, provides an ideal platform for hosting and implementing various AI/ML-based summarization models and approaches. It is ultimately up to the customer to ensure compliance, so be sure to take the appropriate steps. See the following case study to learn more about a real-world use case.

Healthcare 74

Healthcare APIs Scripts Engineering 74

AWS Machine Learning

JANUARY 9, 2024

The inconsistency could be because of the varying number of response tokens you are expecting from the model or the type of accelerator the model is deployed on. Sign up with your email if you don’t already have account. After you sign up for your Hugging Face account, log in to visit [link] to create a read access token.

APIs 105

APIs Engineering Accountability Gamification 105

Upstream Works

MAY 4, 2021

They want to have options in how they choose to contact you with seamless escalations to personalized service. They want proactive service with agents who can predict upcoming issues. Upstream Works for Amazon gives organizations the flexibility to scale up or down as their business needs change.

Enterprise 78

Enterprise Contact Center Technology Personalization 78

Fonolo

JUNE 22, 2021

Despite advancements in customer service technology and automation, one thing hasn’t changed: people remain fundamental to the success of a contact center. Human customer service agents and their knowledge, capacity to troubleshoot, and empathetic nature ensure they will always be a necessity when it comes to assisting customers.

Call Center 151

Call Center call center software Employee engagement Gamification 151

Comm100

MAY 4, 2022

The only way to keep up and meet these expectations is through digital transformation. In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools.

Chatbots 75

Chatbots Wait times Banking Personalization 75

VirtualPBX

DECEMBER 7, 2021

There are a few ways to go from a precarious tightrope journey to an easy cakewalk to amp up your communication techniques. Managing customer communication often starts with ‘when’ and ‘how’ your employees receive calls. How You Doin’? Making it Snappy. Zap that Holiday Cheer.

Interactive Voice Response 98

Interactive Voice Response APIs Customer Experience Management 98

AWS Machine Learning

DECEMBER 14, 2023

The evolution continued in April 2023 with the introduction of Amazon Bedrock , a fully managed service offering access to cutting-edge foundation models, including Stable Diffusion, through a convenient API. This approach not only accelerates prompt creation but also encourages creativity and consistency in text-to-image generation.y

Entertainment 94

Entertainment Construction APIs Engineering 94

AWS Machine Learning

DECEMBER 20, 2022

We use the following AWS services to implement the solution: AWS CloudFormation. Amazon Simple Storage Service (Amazon S3). In this post, we walk you through the following high-level steps: Set up environment variables. Set up environment variables. Neptune ML. SageMaker notebooks. Create an export job. export_params}.

Entertainment 91

Entertainment Advertising Surveys Accountability 91

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. With the directory service, you can centrally maintain users and groups, and their permissions. Choose Set up directory.

Scripts 86

Scripts Engineering Management Benchmark 86

AWS Machine Learning

SEPTEMBER 22, 2023

Run the following commands to begin training: cd examples/hh accelerate launch --num_processes 7 --config_file././configs/accelerate/zero2-bf16.yaml configs/accelerate/zero2-bf16.yaml We then run the training commands: cd examples/hh CONFIG_NAME=6B accelerate launch --num_processes 7 --config_file././configs/accelerate/zero2-bf16.yaml

Engineering 97

Engineering Feedback industry standards Benchmark 97

delighted

MARCH 28, 2024

Our intent with AI is not just to accelerate you through question creation flow, but to level-up the questions you’re asking. Each time the AI shared recommendations, all three were great ideas – I ended up adding two of them to my survey. I customized Delighted’s templated churn survey with AI Recommended Questions.

Surveys 64

Surveys Feedback Personalization Management 64