Contact Center Pipeline

JULY 8, 2015

Last month, we shared insights from industry solutions providers about the top challenges that contact centers face when transitioning their strategy from multichannel to omnichannel, as well as the important first steps to take on your journey.

Multichannel 100

Multichannel industry solution Contact Center Call Center 100

TechSee

MARCH 7, 2023

Caroline Yap, Director of AI Practice, Google Cloud – Caroline’s team accelerates customer transformations with AI and Industry Solutions, including Contact Center AI (CCAI), Vertex AI, and DocAI. She is a force to be reckoned with as a writer and speaker on customer experience.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

APRIL 13, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. Shikhar enjoys playing guitar, composing music, and practicing mindfulness in his spare time.

Scripts 91

Scripts Engineering Consulting Consulting 91

Inbenta

MAY 2, 2022

Upcoming pre-packaged solutions. Our team is putting the final touches on a set of pre-packaged industry and cross-industry solutions that will help you build conversational AI projects faster, with less effort, and with as many functionalities as possible, taking into account almost all possible scenarios.

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

AWS Machine Learning

SEPTEMBER 6, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. Shikhar enjoys playing guitar, composing music, and practicing mindfulness in his spare time.

Enterprise 102

Enterprise APIs Real estate Construction 102

CSM Magazine

FEBRUARY 23, 2021

Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director. He has 25 years of experience in data, analytics and BI, 15 of which have been with contact centres for leading companies in telecommunications, energy and high-tech industries.

Technology 52

Technology Cloud contact Telecommunications Analytics 52

AWS Machine Learning

SEPTEMBER 28, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. Jay Pillai is a Principal Solution Architect at Amazon Web Services.

Enterprise 103

Enterprise Real estate Chatbots Construction 103

AWS Machine Learning

DECEMBER 19, 2023

About the Authors Kiran Kumar Ballari is a Principal Solutions Architect at Amazon Web Services (AWS). He is an evangelist who loves to help customers leverage new technologies and build repeatable industry solutions to solve their problems.

Analytics 111

Analytics Engineering Government Best practices 111

TMP Direct

JULY 22, 2015

The Customer Solutions Expo combines SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This event offers a unique opportunity for industry professionals from across the tri-state area to converge upon a gamut of leading industry solutions from sales and marketing to CRM, customer service, speech recognition and more.

CRM 40

CRM industry solution Sales Marketing 40

TMP Direct

JULY 22, 2015

The Customer Solutions Expo combines SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This event offers a unique opportunity for industry professionals from across the tri-state area to converge upon a gamut of leading industry solutions from sales and marketing to CRM, customer service, speech recognition and more.

CRM 40

CRM industry solution Sales Marketing 40

Cincom

MAY 8, 2024

Specialized Industry Solutions: While delivering general CPQ capabilities, Cincom also produces solutions with specific features for particular verticals and specialized use cases within manufacturing and professional services.

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

FEBRUARY 13, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. Shikhar enjoys playing guitar, composing music, and practicing mindfulness in his spare time.

Scripts 80

Scripts Best practices Transportation Construction 80

NobelBiz

SEPTEMBER 7, 2020

Since STIR does not say what the information is or how it displays, the Alliance for Telecommunications Industry Solutions came up with SHAKEN.

Telecommunications 52

Telecommunications Engineering industry solution Call Center 52

CSM Magazine

AUGUST 26, 2019

Its flexible deployment has made it an ideal cross-industry solution, and Innov8tif joins ID R&D’s growing roster of global partners which includes banks, financial institutions, customer service and call centers, health care, insurance, smart home, and IoT businesses.

Telecommunications 40

Telecommunications Banking Self service industry solution 40

AWS Machine Learning

JANUARY 5, 2024

About the Authors Stephen Randolph is a Senior Partner Solutions Architect at Amazon Web Services (AWS). He enables and supports Global Systems Integrator (GSI) partners on the latest AWS technology as they develop industry solutions to solve business challenges.

Management 117

Management APIs Engineering Government 117

AWS Machine Learning

DECEMBER 1, 2022

Priyanka Mahankali is a Guidance Solutions Architect at AWS for more than 5 years building cross-industry solutions including technology for global agriculture customers. She is passionate about bringing cutting-edge use cases to the forefront and helping customers build strategic solutions on AWS.

APIs 80

APIs Analytics Engineering Technology 80

Hodusoft

OCTOBER 26, 2023

In later years, STIR/SHAKEN was developed jointly by the SIP Forum and the Alliance for Telecommunications Industry Solutions (ATIS) to efficiently implement the Internet Engineering Task Force (IETF). In 1984, the idea got its first public trial with Bell Atlantic and a follow-up in 1987.

Telecommunications 52

Telecommunications Government Education voip 52

AWS Machine Learning

NOVEMBER 1, 2022

He has over 8 years of industry experience from startups to large-scale enterprises, from IoT Research Engineer, Data Scientist, to Data & AI Architect. Sachin Thakkar is a Senior Solutions Architect at Amazon Web Services, working with a leading Global System Integrator (GSI). His focus area is on data and analytics.

Engineering 96

Engineering APIs Accountability industry solution 96

Verint

SEPTEMBER 8, 2017

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.

industry solution 27

industry solution Personalization Customer Experience Customer Service 27

AWS Machine Learning

APRIL 25, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. AI/ML Specialist Solutions Architect at AWS, based in Virginia, US. Vikram Elango is a Sr.

Engineering 85

Engineering Metrics Construction Management 85

AWS Machine Learning

SEPTEMBER 23, 2022

Bosch is a multinational corporation with entities operating in multiple sectors, including automotive, industrial solutions, and consumer goods. This requires not only accuracy but also hierarchical coherence of the forecasts.

APIs 89

APIs Metrics Automotive Engineering 89

AWS Machine Learning

JUNE 14, 2023

Shikhar aids in architecting, building, and maintaining cost-efficient, scalable cloud environments for the organization, and supports the GSI partner in building strategic industry solutions on AWS. Shikhar enjoys playing guitar, composing music, and practicing mindfulness in his spare time.

Best practices 84

Best practices Scripts Education Engineering 84

SmartKarrot

JULY 7, 2020

Apply here: [link] customer-success/job Role: Customer Success Manager Location: Hongkong Organization: AutoGrid This role will be reporting to the Director of Industry Solutions (APAC). Ensure customer receives the utmost value from the Cyberbit Platform.

Upselling 10

Upselling Accountability Customer retention industry solution 10

AWS Machine Learning

NOVEMBER 11, 2022

Eda Johnson, Partner Industry Solutions Manager at Snowflake. It effortlessly integrates with Snowpark, Snowflake’s developer framework, to provide an easy-to-get-started notebook interface for Snowflake Python developers. I’ve used it for multiple demos with customers and partners, and the response has been overwhelmingly favorable.”.

Accountability 83

Accountability Engineering industry solution Enterprise 83