Talkdesk helps accelerate return to normalcy with new Small Business Lending and Vaccine Administration solutions. Here’s how: Small Business Lending Solution. Key solution benefits: Streamlining the borrower experience. Learn more about the Small Business Lending Solution. MORE

Last month, we shared insights from industry solutions providers about the top challenges that contact centers face when transitioning their strategy from multichannel to omnichannel, as well as the important first steps to take on your journey. MORE

On August 17 th – 19 th 2015, TMP Directattended the Customer Solutions Expo at the Marriott Marquis in New York City. The Customer Solutions Expo combines SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This event offers a unique opportunity for industry professionals from across the tri-state area to converge upon a gamut of leading industry solutions from sales and marketing to CRM, customer service, speech recognition and more. MORE

More details on these new solution packages are below, and you can always find Talkdesk for Salesforce on Salesforce AppExchange —the world’s leading enterprise cloud marketplace. Talkdesk’s solutions allow customers to harness technology to drive progress.”. MORE

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. See how MSC Industrial optimizes its workforce, improves its processes, and enriches its interactions with Verint solutions to help deliver a seamless, personalized, positive experience to customers anytime and anywhere. MORE

Achieving 30% year-on-year sales growth, Calabrio International has welcomed more than 150 new customers, with the UK adding a third of those from a wide range of industries including many online challenger businesses. MORE

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security. “After evaluating IDLive Face and piloting with customers, we found that we could deliver an experience not possible with our previous liveness solutions. The Innov8tif partnership expands ID R&D’s APAC footprint and marks the first publicly-announced Southeast Asian customer of its IDLive solution. MORE

Role: Customer Success Manager Location: Remote, US Organization: Upland Kapost Actively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. MORE

On August 17 th – 19 th 2015, TMP Directattended the Customer Solutions Expo at the Marriott Marquis in New York City. The Customer Solutions Expo combines SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This event offers a unique opportunity for industry professionals from across the tri-state area to converge upon a gamut of leading industry solutions from sales and marketing to CRM, customer service, speech recognition and more. MORE