Customers Don’t Care About the Details; They Care About the Destination
ShepHyken
MARCH 28, 2023
We learned that we would take off to the west, make a U-turn a few minutes later to head east, how high we would go, the various cities we would be flying over, that we would take a right turn as we approached the runway to land, and more. That would have been enough to make most people happy.
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