its-2021-let-your-call-center-software-do-the-work-for-you 
Nicereply
SEPTEMBER 28, 2021
Whether it’s a help desk to process tickets or software to collect feedback easily, there’s a software solution that will make your job easier and more efficient. For many people, customer service is a key factor when deciding whether or not to do business with a company. The amount of alternatives is huge.
Outsource Consultants
SEPTEMBER 14, 2021
There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to it. It’s because the ongoing labor shortage, paired with increased Q4 purchasing, is leaving many businesses that rely on contact center support exposed to looming CX disasters.
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SharpenCX
JUNE 12, 2023
It’s hard to compete with the convenience of home as a workplace. But the pandemic showed us at-home and hybrid models were possible for call center agents. A whopping 87% of Americans who worked remotely during the pandemic said they would want to continue doing so at least one day a week. They stuck, too.
Netomi
SEPTEMBER 20, 2021
As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot technology has become harder to navigate as competition increases with many companies promising to do the same thing. Without further ado, let’s take a look at the best AI chatbots for 2021 and beyond. Key features.
aircall
JUNE 28, 2022
We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! . By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more.
TCN
JULY 5, 2021
Let’s face it; your call center needs to make the switch to the cloud. The post It’s 2021: Let Your Call Center Software Do the Work for You appeared first on TCN.
aircall
AUGUST 4, 2021
A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Experts claim that while this will depend on the pandemic and vaccine distribution, companies will likely start making flexible work schedules permanent.
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