Balto

MAY 31, 2022

As contact centers incorporate new technology and practices to keep up with shifting industry trends and competitors, call scripts remain one of the most widely used tools in the industry. So how useful is the classic script for agents alongside a shift to a remote or hybrid work environment? Figure 1: Script Usage By Work Environment.

Scripts 52

Scripts Personalization Contact Center Morale 52

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. With the directory service, you can centrally maintain users and groups, and their permissions.

Scripts 82

Scripts Engineering Management Benchmark 82

Beyond Philosophy

FEBRUARY 8, 2024

That said, I am not an advocate of scripts in customer interactions. Scripted responses are noticeable to the point of being awkward at times. For example, families, communities, or even geographic areas will often use similar language and phrases that they hear from others in the same grouping.

Scripts 195

Scripts Consulting Consulting Personalization 195

ShepHyken

JUNE 17, 2019

My Comment: While I don’t believe in scripts (How can you script sincerity?), Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts by Rachael Royds. As mentioned, I’m concerned with a company that focuses on scripts.

Customer Service 277

Customer Service Scripts Feedback Call Center 277

AWS Machine Learning

MAY 16, 2024

The data preprocessing batches were created by writing a shell script to run Amazon EMR through AWS Command Line Interface (AWS CLI) commands, which we registered to Airflow to run at specific intervals. xlarge","Name":"Master Instance Group"},{"InstanceCount":2,"InstanceGroupType":"CORE","InstanceType":"r5.xlarge","Name":"Core

Personalization 88

Personalization APIs Scripts Technical Support 88

AWS Machine Learning

NOVEMBER 9, 2023

client("sagemaker") create_model_package_group_response = sm_client.create_model_package_group( ModelPackageGroupName=model_package_group_name, ModelPackageGroupDescription="Cross account model package group for mammo severity model", ) print('ModelPackageGroup Arn : {}'.format(create_model_package_group_response['ModelPackageGroupArn']))

Scripts 95

Scripts Accountability Engineering Best practices 95

AWS Machine Learning

SEPTEMBER 20, 2023

Our training script uses this location to download and prepare the training data, and then train the model. With script mode, you can use the pre-built SageMaker containers and provide your own training script, which has the model definition, along with any custom libraries and dependencies. device), target.to(device)

Scripts 94

Scripts Engineering Accountability Enterprise 94

Zingtree

APRIL 17, 2015

The main benefit is that companies using Zingtree for internal use (like call centers or live agent scripts) now have an option to add and delete agents, have agents log in and get access to scripts, and track each agent’s use of Zingtree. Agent management if you’re using Zingtree to host Agent scripts.

Scripts 48

Scripts Call Center Accountability Management 48

AWS Machine Learning

FEBRUARY 1, 2023

Inside the EKS cluster is a node group consisting of two or more trn1.32xlarge Trainium-based instances residing in the same Availability Zone. These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Lastly, the launchTemplate.id

Scripts 90

Scripts Benchmark Management Enterprise 90

AWS Machine Learning

DECEMBER 21, 2022

Depending on the design of your feature groups and their scale, you can experience training query performance improvements of 10x to 100x by using this new capability. SageMaker Feature Store automatically builds an AWS Glue Data Catalog during feature group creation. Creating feature groups using Iceberg table format.

Scripts 72

Scripts Engineering APIs Big data 72

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM). For a deep dive, refer to Cross account feature group discoverability and access.

Accountability 99

Accountability Government Engineering Scripts 99

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. Compared to Llama 1, Llama 2 doubles context length from 2,000 to 4,000, and uses grouped-query attention (only for 70B). 4096 2 8 4 1 256 7.4. 4096 4 8 4 1 256 14.6.

Scripts 92

Scripts Big data Engineering SaaS 92

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 82

Scripts Best practices Accountability Engineering 82

VirtualPBX

MAY 16, 2024

Appointment Setting Customer Retention Customer Notifications Customer Service Debt Collection Focus/Research Groups Follow-Ups Fundraising Information Requests/Updates Market Research Product Inquiries Sales Cold Calls Surveys Technical Support Telemarketing Telesales Did you know? Are there any here that you hadn’t thought of?

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

ShepHyken

MAY 31, 2021

Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. I have added my comment about each article and would like to hear what you think too.

Customer Service 332

Customer Service Chatbots Customer effort Scripts 332

AWS Machine Learning

JANUARY 16, 2024

Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. With the model artifacts, custom inference scripts and selected DLCs, we’ll create Amazon SageMaker models for PyTorch and Hugging Face respectively. In the custom inference.py

Scripts 96

Scripts Metrics Best practices Accountability 96

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. Contests should be based on a specific metric or group of metrics so they can be easily measured. Leadership Envelopes is an activity that helps groups translate abstract leadership principles into practical on-the-job behaviors.

Call Center 182

Call Center Management Scripts Coaching 182

Steve DiGioia

SEPTEMBER 12, 2016

Read this script and memorize each line. They must follow a script – not “scripted” words but scripted actions designed to produce the best product or service. Focus groups are funded to the dismay of acceptable time constraints. You must get into the character and feel his pain, study his emotions.

Management 214

Management Scripts Coaching Accountability 214

CallSource Insights

FEBRUARY 21, 2019

With a dynamic number insertion solution that does not use cookies, the page loads with the DNI script, and users will start to be tracked in two ways: ID (Unique Identifier) as a unique person without using cookies based on: Device ID, IP, Location, and other discrete detection. These can be grouped to include: Time/Dimensions.

Scripts 40

Scripts Marketing Analytics Personalization 40

ShepHyken

OCTOBER 25, 2019

All the scripts in the world won’t mean anything if the person delivering them doesn’t fit. Listen back on their natural speech and also have them read off a script. Is there an area or interest-specific group/board to be advertising on? So how can we do it? Let’s build it from the ground up. Recruitment. Target Posting.

Call Center 192

Call Center Scripts Contact Center Advertising 192

CSM Magazine

FEBRUARY 12, 2024

Segmentation allows businesses to divide their customer base into distinct groups based on demographics, behaviors, preferences, or other relevant factors. Michael Mcguire, Contact Center Software Consultant @NobelBiz Scripting and messaging One key strategy for effective communication is scripting and messaging.

Contact center software 52

Contact center software Scripts Contact Center Consulting 52

Mindtouch

JANUARY 24, 2017

In a lot of ways, it has followed the logic of supermarkets: allow consumers to browse everything available, group together related items (whether in aisles or categories) and make checking out simple. The post Rewriting the e-Commerce Script with Post-Sale Documentation appeared first on MindTouch Blog.

Scripts 48

Scripts Sales Feedback Personalization 48

CrazyCall

JUNE 25, 2019

According to the white paper by Rain Groups , the following has been revealed. Call Scripts. LinkedIn groups. LinkedIn groups are good for raising brand awareness, establishing oneself as an industry expert and applying sales prospecting methods to get new clients. Facebook groups. Use a script.

Sales 109

Sales Scripts B2B Analytics 109

The Northridge Group

JULY 10, 2023

The Northridge Group needs the contact information you provide to us to contact you about our products and services. Every question your call center agents ask should define the scope of the client’s issues, and not every question is part of a script. You may unsubscribe from these communications at anytime.

Call Center 104

Call Center First call resolution Advertising Scripts 104

Integrity Solutions

APRIL 19, 2024

Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers. There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials.

Personalization 105

Personalization Sales Scripts Contact Center 105

Callminer

APRIL 24, 2020

In essence, this structured interview process allows a group of candidates to work through tasks and assessments; it also gives those in charge of hiring the opportunity to select the best performers in the group and train them together to become new call center agents. Leverage Call Monitoring & Scoring. Avoid Negative Language.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

ShepHyken

DECEMBER 28, 2018

So, it stands to reason that this group is in search of ease of use when it comes to all things “online.” And again, any time a member of this group can “chat” with a peer about a situation, they will. This is totally unacceptable for this group and is driving automation more aggressively than the Industrial Age!

Customer Service 251

Customer Service Self service Customer Support Scripts 251

AWS Machine Learning

OCTOBER 2, 2023

Finally, the labels are stored in a feature group in SageMaker Feature Store. We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts. Let’s look at how to automate model building next!

Scripts 88

Scripts Construction Engineering APIs 88

TeleDirect

APRIL 6, 2022

Does your healthcare group require a rapid, reliable platform to handle patient calls? Best of all, our call center is customized to fit any healthcare group requirement. But don’t take our word for it – see how we boosted patient confidence and improved service for a West Coast healthcare group. We have you covered.

Healthcare 62

Healthcare Call Center call center solutions Scripts 62

Calltools

MAY 1, 2024

The volunteers have a script to follow, either on a computer screen with various drop-down menus or screens to toggle through depending on responses received from the voter. Political scripts to keep your volunteers “on message.” In some campaigns, volunteers dial every call.

Banking 52

Banking Scripts Call Center Government 52

AWS Machine Learning

APRIL 7, 2023

To do so, you use Amazon Elastic Kubernetes Service (Amazon EKS) clusters and node groups in Wavelength Zones, followed by creating a deployment manifest with the container image generated by JumpStart. To do so, deploy an Amazon EKS cluster with an AWS Wavelength node group. The following diagram illustrates this architecture.

Telecommunications 78

Telecommunications Scripts Enterprise Engineering 78

Fonolo

MARCH 16, 2023

Measuring Customer Satisfaction The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too. Tom Laird, CEO, Expivia Interaction Marketing Group: In 2023, we are looking at real-time agent assist and real-time sentiment scoring.

Contact Center 151

Contact Center Average Handle Time First call resolution Metrics 151

Infinity

JUNE 13, 2022

Keyword groups batch a mix of these together with a specific issue, outcome, or insight in mind. Our Keyword Packs collate relevant keyword groups together under a broader theme or challenge. The keyword groups in this pack highlight calls that can help you improve the buyer journeys and overall customer experience.

Automotive 98

Automotive Healthcare Analytics Scripts 98

Balto

OCTOBER 27, 2022

The answer partially lies in the Medicare Parts C and D Oversight and Enforcement Group (MOEG). MOEG is a group within CMS responsible for creating and administering audit strategies. Maintain Updated Scripts and Playbooks. So, what does that mean CMS will anticipate in terms of compliance (or a compliance crackdown), anyway?

Scripts 52

Scripts Coaching Education Contact Center 52

AWS Machine Learning

NOVEMBER 16, 2022

In this post, we discuss some of the newer cross-account features to Amazon SageMaker that allow you to better share and manage model groups as well as manage model versions. We need to define the model group that contains the model versions we want to deploy. First we need to ensure the model package groups exists.

Accountability 81

Accountability Best practices Scripts Engineering 81

TechSee

OCTOBER 10, 2019

The traditional contact center – with agents in cubicles following scripts and rushing to meet individual KPIs – will soon be a thing of the past. Group effort. Collect team feedback: Brainstorming sessions and focus groups can surface any barriers to cooperation and help smooth the way toward a collaborative culture.

Contact Center 117

Contact Center Wireless Scripts Average Handle Time 117