52 
Medical Group
Ansafone
DECEMBER 4, 2019
Ansafone Dedicated Agents Help with Medical Appointment Scheduling & More The post Medical Group appeared first on Ansafone Contact Centers. Case Study
Groups Related Topics 
Solutions Q&A: FrontLine Group
Contact Center Pipeline
FEBRUARY 21, 2017
If you have not heard of FrontLine Group before, you may be surprised to learn that it is part of one of the largest and oldest Canadian-owned collections firms, CBV Collection Services Ltd., FrontLine Group is the Business […]. Sponsored Posts BPO collections customer care FrontLine Group Sponsored Post
Join 35,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Goodbye Temkin Group Website…
Experience Matters
JUNE 27, 2019
After being acquired by Qualtrics this past October, we have decommissioned the Temkin Group website. Temkin Group’s success was built totally on Read More. The post Goodbye Temkin Group Website… appeared first on Experience Matters. Well, it has finally happened. And yes, I have mixed feelings. To quote a line from Winnie-the-Pooh… How lucky I am to have something that makes saying goodbye so hard.
Keep Groups Connected With Free Audio Conferencing
VirtualPBX
JANUARY 14, 2021
Ring Groups. Many people want to stay safe during the pandemic, and that group and others simply like the flexibility that working from home allows. You can assign conference rooms to team leads so they can host daily or weekly group meetings.
Why Is Patient Engagement Important? | Frontline Group
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Temkin Group, Qualtrics, And SAP
Experience Matters
NOVEMBER 16, 2018
In case you missed it, Temkin Group was acquired by Qualtrics. The post Temkin Group, Qualtrics, And SAP appeared first on Customer Experience Matters®. Well, this has been a crazy month. We weren’t able to discuss it too much, because Qualtrics was in a pre-IPO quiet period. And then SAP acquired Qualtrics. Can you say Pac-Man?!?! A month ago, I would have provided my independent analysis of these acquisitions. I can’t do that anymore, I’m now biased.
Convoso Client Success Story: Ascent Mortgage Group
Convoso
SEPTEMBER 11, 2017
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent Mortgage Group was “burning through leads” - a negative outcome that resulted from the various call center applications and providers they were using.
The BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center
Avoxi
MAY 11, 2021
The BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center BASS Americas S.A.,
Inside View: FCCI Insurance Group
Contact Center Pipeline
JANUARY 18, 2018
Organizations like FCCI Insurance Group […]. These days, skilled job candidates put just as much thought and effort into scrutinizing potential employers as companies do screening applicants. The best candidates—those who consistently perform at a high level and who will stay longer—seek companies with a reputation that they can respect and whose values match their own. Culture Collaboration community service culture engagement
Birmingham Radiological Group-GV achieves increased efficiency and quality with PowerScribe One
Nuance
MAY 10, 2021
In Birmingham, Alabama, the Birmingham Radiological Group – GV division has continued to grow. The post Birmingham Radiological Group-GV achieves increased efficiency and quality with PowerScribe One appeared first on What’s next.
ABCs of Data Normalization for B2B Marketers
Advertiser: ZoomInfo
Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!
 Group Benefits Insurance: What Are the Advantages?CSM Magazine SEPTEMBER 29, 2020 Health coverage is the most common type of group insurance that employers provide for their employees. Offering group benefits insurance carries a number of benefits for both the employees and employers alike. Nowadays, job seekers are more drawn to benefits than hard cash.  Lessons From Temkin Group’s Humanity WorkshopsExperience Matters SEPTEMBER 24, 2018 Throughout the year, Temkin Group has been focused on making 2018, “The Year of Humanity.” The post Lessons From Temkin Group’s Humanity Workshops appeared first on Customer Experience Matters®. ” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. and Canada.  Group Effort: Introducing Fonolo’s LinkedIn Group, “Contact Center Best Practices for the Real World”Fonolo JUNE 6, 2018 For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups. If you have ever belonged to a handful of LinkedIn Groups, or just one, your experience was probably alternately positive and negative; this reflects its reputation in the marketplace, too.  Launching An Advocacy Program Part 6: User GroupsInfluitive APRIL 6, 2017 Advocate Marketing 101 Event Marketing advocate events advocates at events b2b customer user groups b2b event marketing b2b user groups crimson hexagon customer user group suggestions customer user groups event marketing how to run a user group irwin hipsman launching an advocacy program marketing user groups user group ideas user group planning user groupsThis is the sixth post in a series about launching a customer advocacy program.  Implementing Virtual Agents: Where to Start, and How to FinishSpeaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group Join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
 WFH Guidance for ARM: Best Practices from The CMI GroupLiveVox APRIL 24, 2020 WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times.  Level Up | WFO User GroupAspect MARCH 2, 2020 The post Level Up | WFO User Group appeared first on Aspect Blogs.  Hosted VoIP: Call Queues vs Ring GroupsJive AUGUST 23, 2018 To start, there are two important call management features your small business should consider leveraging with a Hosted VoIP phone system: ring groups and call queues. Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups. Ring Group (a.k.a Call Hunt) : When customers dial a particular extension, it rings every phone in the group at the same time—until someone answers or the call is directed elsewhere.  Concentrix Wins Brandon Hall Group AwardConcentrix AUGUST 23, 2019 Accolades presented in four categories Fremont, CA – Winners of the 2019 Brandon Hall Group HCM Excellence in Awards for Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Workforce Management and HR, Sales Performance and Corporate Initiatives were announced during an online webinar on Aug. The post Concentrix Wins Brandon Hall Group Award appeared first on Concentrix.  Contact Center Metrics That MatterSpeaker: Nate Brown, Co-Founder, CX Accelerator The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Do you have the right metrics in place to assess your true impact?  COPC Inc. China User Group Annual MeetingCOPC DECEMBER 9, 2019 On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. As the application of unassisted channels has increased, and with input from regional user groups, it has become an important part of the latest release of the COPC CX Standard. Great News: Temkin Group Joins Forces With QualtricsExperience Matters OCTOBER 24, 2018 I’m thrilled to announce that Temkin Group has been acquired by Qualtrics. The post Great News: Temkin Group Joins Forces With Qualtrics appeared first on Customer Experience Matters®. Together, our goal is to create the world’s premiere center of excellence for all things experience management (XM).  Inside View: Garden City GroupContact Center Pipeline OCTOBER 19, 2016 The modern call center may be evolving, but the industry is still struggling to overcome a negative reputation. Let’s face it: In many centers, agents have very little control over their time or work, no diversity in their daily tasks and no real career path. It’s no wonder that centers have had a long battle […]. Culture Inside View agent engagement call center contact center hiring learning culture training  Join Us in Our NEW Online User Group, the Cyara Community!Cyara MARCH 15, 2021 At Cyara we believe that quality communication is key to success, whether you are communicating with your customers, or internally within your own business. With this in mind, we are pleased to announce the opening of a new channel of communication, the Cyara Community.  The Post-Covid CX Powered by AISpeaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands. 2017 Temkin Group CX Excellence Award WinnersExperience Matters NOVEMBER 15, 2017 I’m thrilled to announce (and congratulate) the winners of Temkin Group’s sixth annual Customer Experience Excellence Awards: AARP – formally established its AARP Experience (AARPx) team in 2016 with the mission to work across the enterprise to create a seamless, personalized experience for members that is supported by a customer-centric culture. The post 2017 Temkin Group CX Excellence Award Winners appeared first on Customer Experience Matters®.  Ensure better document collaboration tool in working groupsKnowmax NOVEMBER 11, 2020 Ensure better document collaboration tool in working groups. Customer Experience  Welcoming The SMART Group to the Acquire BPO familyAcquire BPO JULY 2, 2020 Acquire BPO has just completed 100% acquisition of The SMART Group, an onshore outsourcing provider based in Melbourne, Australia. The post Welcoming The SMART Group to the Acquire BPO family appeared first on Acquire BPO.  An Exciting Year For Temkin Group ResearchExperience Matters DECEMBER 28, 2017 As you can see in the chart below, Temkin Group published a lot of interesting research in 2017. The post An Exciting Year For Temkin Group Research appeared first on Customer Experience Matters®. As the year winds down, it’s fun to look back and appreciate what’s been done. I’m very proud of what our team accomplished. We used many different research approaches (e.g.,  2021 Industry Expert Contact Center PredictionsSpeaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex The new year is just around the corner. It's time to plan for the ever-changing needs within our industry. On December 3rd, join CCNG's first ZOOM Fireside panel discussion. It will be both interactive and energetic as several CCNG members share insights and predictions for 2021. Join industry experts from Aria, Poly, and Gridspace as they share what they have learned in 2020 in order to prepare us for 2021. Each participant will provide recommendations on how to address people, process, technology, and strategy as we continue to serve the needs of our employees and customers in an ever-changing customer service business environment. Bring your questions and lessons learned to share with the group! Sign up today! You will walk away with a revised vision for 2021 and actionable steps to take to better provide for your employees and customers alike. Learn how to address, manage and utilize: People Process Technology and Implementation Strategies for 2021.  Group Demos: Confessions From Both Sides of The TableGuru JULY 25, 2019 It’s 9:02 am, and the words hang in the air as both sides of the group demo finish getting into character. “Let’s just give everyone a few more minutes.” sales enablement Interstate Group LLC Creating 83 New Jobs In VirginiaConnecting the Dots JANUARY 5, 2018 Read: Interstate Group LLC Creating 83 New Jobs In Virginia at BusinessFacilities.com. Capital Investment Daily News Featured Manufacturing Taxes & Incentives Virginia Workforce Development Business Incentives Economic Development Employment Expansion Glen Lyn Interstate Group LLC Site Selection Virginia Economic Development PartnershipThe cargo trailer manufacturer will invest $4.1 million to establish an East Coast manufacturing and distribution operation in Giles County, VA.  Interbrand Group Promotes Gonzalo Brujó to Global President roleC Space JANUARY 20, 2021 Interbrand Group Promotes Gonzalo Brujó to Global President role. NEW YORK, January 28, 2021 – Interbrand Group, today announced the promotion of Gonzalo Brujó to Global President, effective February 1st, 2021. About Omnicom Group Inc. Executive Talk: Chris Shortall, Destination XL GroupContact Center Pipeline OCTOBER 25, 2016 Chris Shortall is Vice President, Store Communications and Contact Center Operations at Destination XL Group. Chris does a wonderful job of explaining how their contact center supports their mission to provide better merchandise, better service and an entirely better experience when shopping for big and tall clothing. She explains how their monitoring and training programs […]. Training & Development Video call center contact center quality monitoring training  6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact CenterAdvertisement Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.  Emotional Responses to Tech Support Differs Across Age GroupsExperience Matters NOVEMBER 9, 2017 In a recent post, Temkin Group analyzed 10 emotions that consumers feel after completing a number of different interactions. The post Emotional Responses to Tech Support Differs Across Age Groups appeared first on Customer Experience Matters®. We decided to dig deeper into one of those interactions, getting tech support for a computer. Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)Convoso JUNE 7, 2017 Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors. call center solutions Call Design Invite you to the 2019 Workforce Management GroupCall Design AUGUST 20, 2019 We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney.  Call Design Invite you to the 2019 Workforce Management GroupCall Design AUGUST 20, 2019 We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney. © Aggregage 2021 |
Let's personalize your content