Expert insights. Personalized for you.
On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. COPC China User Group representatives in attendance included Meituan Dianping, Guangdong Power Grid, Guangzhou Telecom, Welsend, Sunshine Insurance, Bank of Communications, Teleperformance and Zhong You Tian Cheng Technology. At the end of the meeting, Taiping Insurance passed on the chairmanship to Meituan Dianping, who will host the China User Group Meeting next year. MORE
After being acquired by Qualtrics this past October, we have decommissioned the Temkin Group website. Temkin Group’s success was built totally on Read More. The post Goodbye Temkin Group Website… appeared first on Experience Matters. Well, it has finally happened. And yes, I have mixed feelings. To quote a line from Winnie-the-Pooh… How lucky I am to have something that makes saying goodbye so hard. MORE
In case you missed it, Temkin Group was acquired by Qualtrics. The post Temkin Group, Qualtrics, And SAP appeared first on Customer Experience Matters®. Well, this has been a crazy month. We weren’t able to discuss it too much, because Qualtrics was in a pre-IPO quiet period. And then SAP acquired Qualtrics. Can you say Pac-Man?!?! A month ago, I would have provided my independent analysis of these acquisitions. I can’t do that anymore, I’m now biased. MORE
Organizations like FCCI Insurance Group […]. These days, skilled job candidates put just as much thought and effort into scrutinizing potential employers as companies do screening applicants. The best candidates—those who consistently perform at a high level and who will stay longer—seek companies with a reputation that they can respect and whose values match their own. Culture Collaboration community service culture engagement MORE
We're excited to highlight the inspiring customer experience work of a recent automotive dealership group that represents Mercedes-Benz. The post How a Mercedes-Benz Dealer Group is Transforming their Customer Experience appeared first on TABLE CX - Amazing Customer Experience Software. MORE
I’m thrilled to announce that Temkin Group has been acquired by Qualtrics. The post Great News: Temkin Group Joins Forces With Qualtrics appeared first on Customer Experience Matters®. Together, our goal is to create the world’s premiere center of excellence for all things experience management (XM). MORE
In a recent post, Temkin Group analyzed 10 emotions that consumers feel after completing a number of different interactions. The post Emotional Responses to Tech Support Differs Across Age Groups appeared first on Customer Experience Matters®. We decided to dig deeper into one of those interactions, getting tech support for a computer. MORE
Last year, Temkin Group had a great time celebrating CX Day. Temkin Group has labelled 2018 The Year of Humanity for customer experience. Temkin Group will host two free webinars. Anyone who attends the Temkin Group webinars will receive a code for downloading a free copy of the report, Lessons in CX Read More. The post Temkin Group’s (Exciting) Plans For CX Day 2018 appeared first on Customer Experience Matters®. MORE
Join us at The Genting Hotel, Birmingham, England, Wednesday March 25th 2020, for our WFO User Group | Level Up 2020 – you’ll see the highlights from the most recent releases in Aspect Workforce Management , plus hear from industry experts, take a deep dive into actual customer experiences and participate in networking opportunities with industry peers. The post Level Up | WFO User Group appeared first on Aspect Blogs. MORE
WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times. The post WFH Guidance for ARM: Best Practices from The CMI Group appeared first on Livevox. MORE
For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups. If you have ever belonged to a handful of LinkedIn Groups, or just one, your experience was probably alternately positive and negative; this reflects its reputation in the marketplace, too. MORE
To start, there are two important call management features your small business should consider leveraging with a Hosted VoIP phone system: ring groups and call queues. Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups. Ring Group (a.k.a Call Hunt) : When customers dial a particular extension, it rings every phone in the group at the same time—until someone answers or the call is directed elsewhere. MORE
Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors. call center solutions MORE
Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Its 17 contact centers located around the world support the Fossil Group business , including 250 agents who support over 10 languages. With CXone, however, Fossil Group finally was able to view all its performance data on one unified platform. MORE
I’m thrilled to announce (and congratulate) the winners of Temkin Group’s sixth annual Customer Experience Excellence Awards: AARP – formally established its AARP Experience (AARPx) team in 2016 with the mission to work across the enterprise to create a seamless, personalized experience for members that is supported by a customer-centric culture. The post 2017 Temkin Group CX Excellence Award Winners appeared first on Customer Experience Matters®. MORE
If you have not heard of FrontLine Group before, you may be surprised to learn that it is part of one of the largest and oldest Canadian-owned collections firms, CBV Collection Services Ltd., FrontLine Group is the Business […]. Sponsored Posts BPO collections customer care FrontLine Group Sponsored Post MORE
100 Sage Group Plc Is Customer-Obsessed Sage Group, a British multinational enterprise software company closed the year 2016 with excellent business results. The post Net Promoter News: Sage Group, Ford, Epyx and Paladina Health appeared first on CustomerGauge. In November, CEO Stephen Kelly published a press release, which highlighted Sage’s achievements throughout the year and the company’s customer-centric goals for 2017. MORE
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent Mortgage Group was “burning through leads” - a negative outcome that resulted from the various call center applications and providers they were using. MORE
Advocate Marketing 101 Event Marketing advocate events advocates at events b2b customer user groups b2b event marketing b2b user groups crimson hexagon customer user group suggestions customer user groups event marketing how to run a user group irwin hipsman launching an advocacy program marketing user groups user group ideas user group planning user groupsThis is the sixth post in a series about launching a customer advocacy program. MORE
Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®. MORE
Ansafone Dedicated Agents Help with Medical Appointment Scheduling & More The post Medical Group appeared first on Ansafone Contact Centers. Case Study MORE
Health coverage is the most common type of group insurance that employers provide for their employees. Offering group benefits insurance carries a number of benefits for both the employees and employers alike. Nowadays, job seekers are more drawn to benefits than hard cash. MORE
I was recently asked by The Northridge Group to review their 2019 State of Customer Service Experience report. I found it fascinating, packed with insightful data and factoids that anybody interested in customer experience and customer service will find extremely useful, such as: 72% of consumers would likely switch brands after one bad customer service experience. MORE
The modern call center may be evolving, but the industry is still struggling to overcome a negative reputation. Let’s face it: In many centers, agents have very little control over their time or work, no diversity in their daily tasks and no real career path. It’s no wonder that centers have had a long battle […]. Culture Inside View agent engagement call center contact center hiring learning culture training MORE
Chris Shortall is Vice President, Store Communications and Contact Center Operations at Destination XL Group. Chris does a wonderful job of explaining how their contact center supports their mission to provide better merchandise, better service and an entirely better experience when shopping for big and tall clothing. She explains how their monitoring and training programs […]. Training & Development Video call center contact center quality monitoring training MORE
We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney. MORE
Read: Interstate Group LLC Creating 83 New Jobs In Virginia at BusinessFacilities.com. Capital Investment Daily News Featured Manufacturing Taxes & Incentives Virginia Workforce Development Business Incentives Economic Development Employment Expansion Glen Lyn Interstate Group LLC Site Selection Virginia Economic Development PartnershipThe cargo trailer manufacturer will invest $4.1 million to establish an East Coast manufacturing and distribution operation in Giles County, VA. MORE
Accolades presented in four categories Fremont, CA – Winners of the 2019 Brandon Hall Group HCM Excellence in Awards for Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Workforce Management and HR, Sales Performance and Corporate Initiatives were announced during an online webinar on Aug. The post Concentrix Wins Brandon Hall Group Award appeared first on Concentrix. MORE
Throughout the year, Temkin Group has been focused on making 2018, “The Year of Humanity.” The post Lessons From Temkin Group’s Humanity Workshops appeared first on Customer Experience Matters®. ” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. and Canada. MORE
We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney. MORE
Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe. MORE
As you can see in the chart below, Temkin Group published a lot of interesting research in 2017. The post An Exciting Year For Temkin Group Research appeared first on Customer Experience Matters®. As the year winds down, it’s fun to look back and appreciate what’s been done. I’m very proud of what our team accomplished. We used many different research approaches (e.g., MORE
Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. said Colin Taylor, CEO and Chief Chaos officer of Taylor Reach Group. About Taylor Reach Group. Taylor Reach Group, Inc., Call Center Consulting Call Center Performance Call Center Technology Call centre consulting Contact Center Technology Customer Experience Management Technology The Taylor Reach Group MORE
In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. The post Different types of contact centers- Which group are you in? As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. MORE
Using these social networks, you’re able to find Groups focused solely on providing useful content, information, tips and engaging the community to share their knowledge and help each other grow their skills. Yet, most people find it hard to find proper sales groups and don’t know how to search for groups on LinkedIn or how to search Facebook groups. There will be no need to perform a linkedin groups search on your own! Facebook Group. Facebook Group. MORE
Groups Related Topics Contact Center Pipeline
FEBRUARY 21, 2017
If you have not heard of FrontLine Group before, you may be surprised to learn that it is part of one of the largest and oldest Canadian-owned collections firms, CBV Collection Services Ltd., FrontLine Group is the Business […]. Sponsored Posts BPO collections customer care FrontLine Group Sponsored Post
Ansafone
DECEMBER 4, 2019
Ansafone Dedicated Agents Help with Medical Appointment Scheduling & More The post Medical Group appeared first on Ansafone Contact Centers. Case Study
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
JUNE 27, 2019
After being acquired by Qualtrics this past October, we have decommissioned the Temkin Group website. Temkin Group’s success was built totally on Read More. The post Goodbye Temkin Group Website… appeared first on Experience Matters. Well, it has finally happened. And yes, I have mixed feelings. To quote a line from Winnie-the-Pooh… How lucky I am to have something that makes saying goodbye so hard.
Contact Center Pipeline
JANUARY 18, 2018
Organizations like FCCI Insurance Group […]. These days, skilled job candidates put just as much thought and effort into scrutinizing potential employers as companies do screening applicants. The best candidates—those who consistently perform at a high level and who will stay longer—seek companies with a reputation that they can respect and whose values match their own. Culture Collaboration community service culture engagement
Advertiser: ZoomInfo
Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!
CSM Magazine
SEPTEMBER 29, 2020
Health coverage is the most common type of group insurance that employers provide for their employees. Offering group benefits insurance carries a number of benefits for both the employees and employers alike. Nowadays, job seekers are more drawn to benefits than hard cash.
|
Peter Lavers
NOVEMBER 28, 2019
I was recently asked by The Northridge Group to review their 2019 State of Customer Service Experience report. I found it fascinating, packed with insightful data and factoids that anybody interested in customer experience and customer service will find extremely useful, such as: 72% of consumers would likely switch brands after one bad customer service experience.
Convoso
SEPTEMBER 11, 2017
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent Mortgage Group was “burning through leads” - a negative outcome that resulted from the various call center applications and providers they were using.
Contact Center Pipeline
OCTOBER 19, 2016
The modern call center may be evolving, but the industry is still struggling to overcome a negative reputation. Let’s face it: In many centers, agents have very little control over their time or work, no diversity in their daily tasks and no real career path. It’s no wonder that centers have had a long battle […]. Culture Inside View agent engagement call center contact center hiring learning culture training
Fonolo
JUNE 6, 2018
For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups. If you have ever belonged to a handful of LinkedIn Groups, or just one, your experience was probably alternately positive and negative; this reflects its reputation in the marketplace, too.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
|
Experience Matters
SEPTEMBER 24, 2018
Throughout the year, Temkin Group has been focused on making 2018, “The Year of Humanity.” The post Lessons From Temkin Group’s Humanity Workshops appeared first on Customer Experience Matters®. ” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. and Canada.
Influitive
APRIL 6, 2017
Advocate Marketing 101 Event Marketing advocate events advocates at events b2b customer user groups b2b event marketing b2b user groups crimson hexagon customer user group suggestions customer user groups event marketing how to run a user group irwin hipsman launching an advocacy program marketing user groups user group ideas user group planning user groupsThis is the sixth post in a series about launching a customer advocacy program.
Contact Center Pipeline
OCTOBER 25, 2016
Chris Shortall is Vice President, Store Communications and Contact Center Operations at Destination XL Group. Chris does a wonderful job of explaining how their contact center supports their mission to provide better merchandise, better service and an entirely better experience when shopping for big and tall clothing. She explains how their monitoring and training programs […]. Training & Development Video call center contact center quality monitoring training
Concentrix
AUGUST 23, 2019
Accolades presented in four categories Fremont, CA – Winners of the 2019 Brandon Hall Group HCM Excellence in Awards for Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Workforce Management and HR, Sales Performance and Corporate Initiatives were announced during an online webinar on Aug. The post Concentrix Wins Brandon Hall Group Award appeared first on Concentrix.
Speaker: Nate Brown, Co-Founder, CX Accelerator
The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Do you have the right metrics in place to assess your true impact?
LiveVox
APRIL 24, 2020
WFH Guidance for ARM: Best Practices from The CMI Group Our Senior Director of Product Marketing Jim Lynch hosted leaders from The CMI Group, a prominent BPO in the Accounts Recovery Management space, to discuss how they’re managing these uncertain times. The post WFH Guidance for ARM: Best Practices from The CMI Group appeared first on Livevox.
Jive
AUGUST 23, 2018
To start, there are two important call management features your small business should consider leveraging with a Hosted VoIP phone system: ring groups and call queues. Well let’s look at the similarities, differences, benefits, and disadvantages of call queues vs ring groups. Ring Group (a.k.a Call Hunt) : When customers dial a particular extension, it rings every phone in the group at the same time—until someone answers or the call is directed elsewhere.
Aspect
MARCH 2, 2020
Join us at The Genting Hotel, Birmingham, England, Wednesday March 25th 2020, for our WFO User Group | Level Up 2020 – you’ll see the highlights from the most recent releases in Aspect Workforce Management , plus hear from industry experts, take a deep dive into actual customer experiences and participate in networking opportunities with industry peers. The post Level Up | WFO User Group appeared first on Aspect Blogs.
Experience Matters
OCTOBER 24, 2018
I’m thrilled to announce that Temkin Group has been acquired by Qualtrics. The post Great News: Temkin Group Joins Forces With Qualtrics appeared first on Customer Experience Matters®. Together, our goal is to create the world’s premiere center of excellence for all things experience management (XM).
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands.
Experience Matters
NOVEMBER 15, 2017
I’m thrilled to announce (and congratulate) the winners of Temkin Group’s sixth annual Customer Experience Excellence Awards: AARP – formally established its AARP Experience (AARPx) team in 2016 with the mission to work across the enterprise to create a seamless, personalized experience for members that is supported by a customer-centric culture. The post 2017 Temkin Group CX Excellence Award Winners appeared first on Customer Experience Matters®.
Guru
JULY 25, 2019
It’s 9:02 am, and the words hang in the air as both sides of the group demo finish getting into character. “Let’s just give everyone a few more minutes.” sales enablement
Experience Matters
DECEMBER 28, 2017
As you can see in the chart below, Temkin Group published a lot of interesting research in 2017. The post An Exciting Year For Temkin Group Research appeared first on Customer Experience Matters®. As the year winds down, it’s fun to look back and appreciate what’s been done. I’m very proud of what our team accomplished. We used many different research approaches (e.g.,
COPC
DECEMBER 9, 2019
On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. COPC China User Group representatives in attendance included Meituan Dianping, Guangdong Power Grid, Guangzhou Telecom, Welsend, Sunshine Insurance, Bank of Communications, Teleperformance and Zhong You Tian Cheng Technology. At the end of the meeting, Taiping Insurance passed on the chairmanship to Meituan Dianping, who will host the China User Group Meeting next year.
Advertisement
Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
Call Design
AUGUST 20, 2019
We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney.
Call Design
AUGUST 20, 2019
We are thrilled to announce that we are hosting five workforce management network groups this September in Sydney, Melbourne and Brisbane, Auckland and Wellington. Learn about what new technology and developments are coming your way to help you solve contact centre challenges using the latest in automation and more. Network and share ideas with your industry peers. There is a lot to be discussed…come along! To find out more, check out our events on Eventbrite below: Sydney.
Experience Matters
NOVEMBER 9, 2017
In a recent post, Temkin Group analyzed 10 emotions that consumers feel after completing a number of different interactions. The post Emotional Responses to Tech Support Differs Across Age Groups appeared first on Customer Experience Matters®. We decided to dig deeper into one of those interactions, getting tech support for a computer.
Connecting the Dots
JANUARY 5, 2018
Read: Interstate Group LLC Creating 83 New Jobs In Virginia at BusinessFacilities.com. Capital Investment Daily News Featured Manufacturing Taxes & Incentives Virginia Workforce Development Business Incentives Economic Development Employment Expansion Glen Lyn Interstate Group LLC Site Selection Virginia Economic Development PartnershipThe cargo trailer manufacturer will invest $4.1 million to establish an East Coast manufacturing and distribution operation in Giles County, VA.
Convoso
JUNE 7, 2017
Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors. call center solutions
Experience Matters
SEPTEMBER 13, 2018
Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.
CrazyCall
DECEMBER 12, 2018
Using these social networks, you’re able to find Groups focused solely on providing useful content, information, tips and engaging the community to share their knowledge and help each other grow their skills. Yet, most people find it hard to find proper sales groups and don’t know how to search for groups on LinkedIn or how to search Facebook groups. There will be no need to perform a linkedin groups search on your own! Facebook Group. Facebook Group.
CustomerGauge
JANUARY 12, 2017
Sage Group Plc Is Customer-Obsessed Sage Group, a British multinational enterprise software company closed the year 2016 with excellent business results. The post Net Promoter News: Sage Group, Ford, Epyx and Paladina Health appeared first on CustomerGauge. In November, CEO Stephen Kelly published a press release, which highlighted Sage’s achievements throughout the year and the company’s customer-centric goals for 2017.
NICE inContact
JUNE 19, 2019
Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Its 17 contact centers located around the world support the Fossil Group business , including 250 agents who support over 10 languages. With CXone, however, Fossil Group finally was able to view all its performance data on one unified platform.
Experience Matters
AUGUST 30, 2018
Last year, Temkin Group had a great time celebrating CX Day. Temkin Group has labelled 2018 The Year of Humanity for customer experience. Temkin Group will host two free webinars. Anyone who attends the Temkin Group webinars will receive a code for downloading a free copy of the report, Lessons in CX Read More. The post Temkin Group’s (Exciting) Plans For CX Day 2018 appeared first on Customer Experience Matters®.
Table
AUGUST 6, 2020
We're excited to highlight the inspiring customer experience work of a recent automotive dealership group that represents Mercedes-Benz. The post How a Mercedes-Benz Dealer Group is Transforming their Customer Experience appeared first on TABLE CX - Amazing Customer Experience Software.
NICE inContact
OCTOBER 29, 2019
Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe.
InGenius
APRIL 1, 2020
In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. The post Different types of contact centers- Which group are you in? As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business.
Taylor Reach Group
DECEMBER 5, 2017
Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. said Colin Taylor, CEO and Chief Chaos officer of Taylor Reach Group. About Taylor Reach Group. Taylor Reach Group, Inc., Call Center Consulting Call Center Performance Call Center Technology Call centre consulting Contact Center Technology Customer Experience Management Technology The Taylor Reach Group
Let's personalize your content