ShepHyken
MAY 26, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Is Your Net Promoter Score Biased? by Alex Bitca (Retently) Is your Net Promoter Score a reliable metric for judging what customers think of your business, or is it biased?
CSM Magazine
MAY 26, 2024
How Baas Enables Fintech Innovation Banking has gone beyond traditional offline buildings and has become a part of our everyday online routine. These changes are seen not only in large cities – even in remote areas people now have access to banking and financial services. This digital jump has become possible due to the evolution of BaaS. This blog post takes a look at BaaS, and explains the concept and the opportunities it carries for fintech and non-fintech companies looking to give their cust
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