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7 Tips for Success from Experienced Call Center Professionals

Fonolo

Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows, there are a number of crucial factors that come into play when looking to succeed in the call center world. We often hear from call center managers who are trying to improve their call metrics with our solutions.

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22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service

Callminer

A panel of customer service experts and call center professionals explain how call center reps should address complaints about bad customer service.

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3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV

Callminer

Thousands of call center professionals. One spectacular location. Five days of inspirational, educational, customer-oriented keynotes, sessions, demos, and more designed to help companies deliver exceptional customer service.

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The Impact of Agent Experience in Customer Service Success

LiveVox

Three-quarters of call center leaders say improving the customer experience is a “very important” factor driving their decision to update their contact center software. That’s one of the insights from a recent LiveVox survey of call center professionals at the C-suite, VP, and Director level.

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10 Effective Strategies to Reduce Call Center Demand

Fonolo

High call volumes are three words that can strike fear into the heart of any call center professional. Without the right preparation, even the most established operations can find themselves struggling with call demand, and trying to stay afloat when faced with an onslaught of customer queries.

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How Can You Boost Efficiency and Savings by Outsourcing Your Call Center?

OctopusTech

Understanding Outsourced Call Centers Outsourcing Call Center Services involves entrusting specific business functions, such as customer support, to external service providers. This strategic move enables companies to focus on their core competencies while leveraging the expertise of specialized call center professionals.

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Working together to improve customer relationships

TRUSTID

Today, call center professionals recognize that relying on traditional knowledge-based authentication (KBA) solutions to identify callers is no longer an effective or reliable method for validating customers over the telephone.