JustCall

MARCH 28, 2023

Whether it’s through in-person training sessions, online courses, or workshops, providing ongoing training opportunities helps team members stay current with industry developments, improve their skills, and reach their full potential. Lead by example to create a positive work environment.

Morale 52

Morale Sales Feedback Construction 52

PeopleMetrics

MARCH 28, 2017

They show off their products in a personal and fun way, but they are far from being pushy. For example, it is always a good idea to show your customers how to use your products or teach them something new about your niche. An example of a company that successfully educates its customers is Mint. Do the same for your customers!

Advertising 91

Advertising Education Entertainment Morale 91

CX Accelerator

MAY 8, 2018

The exercise above might seem silly. The morals and learnings we can gain from those stories are significant, and whether they’re good or bad, it’s through sharing them that we can start all to understand and to do better. And it’s through a better understanding of each other that we can begin to affect significant changes in our work.

Contact Center 160

Contact Center Customer advocacy Morale Education 160

CSM Magazine

AUGUST 7, 2020

A customer service manager practices leadership by guiding their team to do well while keeping morale high. The CSM must communicate a timeline for solutions and display–by example–correct methods for replying to questions and addressing difficult situations. CSMs exercise a high degree of emotional intelligence.

Customer Service 59

Customer Service Management Brand ambassadors Morale 59

ProProfs Blog

DECEMBER 23, 2019

Let’s understand this with an example : Example: Zappos, the online shoe store shows us a great example. This is a perfect example of how a customer centric organization works and create bonds with the customer that lasts a lifetime. The outcome of this exercise is vital. And how do you create these connections?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Calltools

FEBRUARY 3, 2021

Some of these traits include: Social Personality. They are the voice of your business, so their social personality is key to your business success. Your interview process should vet the personality you are seeking for different roles. Some centers are more flexible and relaxed, requiring a more “laid-back” personality.

Call Center 52

Call Center Sales Morale Technical Support 52

ChurnZero

SEPTEMBER 16, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . To give an example, Bryan outlined the hypothetical scenario of a CSM whose customer accounts for one division of a company that’s comprised of three divisions.

Sales 52

Sales Upselling Morale SaaS 52

Integrity Solutions

JUNE 29, 2018

Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. They may also have to invest additional time dealing with morale issues. by Bruce Wedderburn. Sales managers have a stressful job.

Sales 43

Sales Management Coaching Morale 43

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. For this reason, successful social media training starts with an analysis of staff’s existing skills, so that you will know what training each person needs.

Marketing 47

Marketing Accountability Customer Service Feedback 47

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” The switch from pitching in-person to communicating virtually can be hard. Get Remote Access Business VPN .

Sales 98

Sales CRM Chatbots Analytics 98

ProProfs Blog

JUNE 26, 2019

You can use these survey question examples as they are or frame your questions in a similar way. Customer Satisfaction Survey Question Examples. Customer Feedback Survey Question Examples. Employee Engagement Survey Question Examples. Employee Evaluation Survey Question Examples. Why or why not?

Surveys 112

Surveys Feedback Education Employee engagement 112

Comm100

OCTOBER 23, 2017

Reader beware : these office Halloween ideas will improve productivity, team cohesion, and boost employee morale, while also bringing a bit of seasonal fun to your customer service team! The activities in this eBook can be great training materials to improve customer service or morale in your team. Encourage the judge (beforehand!)

Morale 12

Morale Customer Service Management Construction 12

Balto

OCTOBER 31, 2022

Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging. Use Onboarding to Get Personal.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Help Scout

NOVEMBER 12, 2018

As an example, here is a chart of case volume for two years of data. An often-used middle ground for not having people physically in an office 24/7 is to offer a pager service where some or all customers have access to a person who is notified whenever a case is opened after hours. Save your Spot.

Customer Service 40

Customer Service outsourcing Morale Customer Care 40

Integrity Solutions

MAY 24, 2023

It’s a person’s attitudes, beliefs and a genuine desire to create value for customers that separate high-achieving salespeople from the rest. What it doesn’t cover: those factors that influence a person’s inner drive to achieve. And this is where sales training should spend the largest proportion of its focus.

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

JANUARY 25, 2018

After all, they are your own personal internal customers. Perhaps you have been losing employees recently, or you are noticing that the morale they once had is slowly diminishing for no apparent reason. My work gives me the feeling of personal accomplishment. Consider gently asking why some staff did not take part in the survey.

Surveys 42

Surveys Feedback Morale Employee engagement 42

Comm100

OCTOBER 17, 2017

Before “customer service” was even a thing, the Seven Deadly Sins existed as a guideline for moral living. Some great examples of this “extra” level of service are the return policies offered by companies like Costco, Macy’s and L.L. It’s very important to not take things personally. avaritia / Greed. acedia / Sloth.

Customer Service 50

Customer Service Morale Interactive Voice Response Banking 50

ChurnZero

JULY 9, 2020

These personalized sessions focus on the customer’s strategy around using their newly learned functionality. Here’s an example of a customer question: Customer Spotlights or Interviews – featuring customer interviews on your blog is an easy way to produce unique content while giving customers free publicity and industry authority.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Comm100

JUNE 26, 2018

Coaches should never provide opinions, but rather they should guide the person being coached through a problem. There are several ways in which leaders can create a coaching culture in an organization: Lead by Example. Training cannot be a one-off exercise. Good coaches have good questioning skills. Embrace Training.

Coaching 43

Coaching Feedback Morale Accountability 43

Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150

ProProfs Blog

JULY 30, 2021

This could be because of many factors like incorrect wording of questions, confused order of answer options, survey respondents’ personal beliefs, and so on. For example, if you have an affinity towards meditation, it leads to a healthy and productive lifestyle. For example, a survey question “Do you exercise regularly?”

Surveys 78

Surveys Morale Feedback Journey mapping 78

aircall

DECEMBER 13, 2018

Setting customer support strategy is an exercise in prioritization. More than half of respondents from this segment listed delivering consistent experiences across channels as their #1 priority — making it the only example of a >50% consensus answer to this question. Objectives & Obstacles. Measuring Performance.

Surveys 54

Surveys Customer Support B2C CRM 54

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate. The technology that can help improve CSAT and NPS scores. What is Net Promoter Score (NPS)?

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

Nicereply

OCTOBER 20, 2020

Show your curiosity, personality, and the things you care about—they’re going to love you! For example, in the era before Slack statuses, when you used to put emojis in Slack names, I talked to the interviewer about how I had a pizza emoji in mine. Go above and beyond. Interviews are intimidating.

Education 76

Education Construction Morale Personalization 76

JustCall

DECEMBER 13, 2022

Bridge calls in Hangouts, Zoom, Messenger, Skype, and Netmeeting are a few common examples of a conference bridge. Creating an in-person conference infrastructure is a hefty economic exercise. Call bridging leads to enhanced employee engagement and employee morale. The advantages of this feature are two. Cost-Efficient.

voip 52

voip Telecommunications Morale Employee engagement 52

ProProfs Blog

APRIL 2, 2019

Ideally, you want each issue to be assigned to the right person on the first go, but agents should have a certain degree of freedom to escalate the issue if they are not qualified to resolve it. The issue should reach the right person, as soon as it is understood. Team building exercises may thus prove to be useful.

Contact center software 83

Contact center software Morale Personalization Customer Support 83

Expivia

FEBRUARY 27, 2021

But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. The more personal these games are, the better the results will be! Each time a rep gets a sale or hits a KPI, they get the chair until it gets “stolen” by the next person. Pass the [BLANK].

Call Center 98

Call Center Entertainment Morale Sales 98

Quality Contact Solutions

AUGUST 9, 2021

For example, I love to bungee jump, am a professional poker player, and have eight cats. Then, during the team meeting, the moderator will choose a person and read all three statements. At the end of the game, the person with the most points wins. What famous persons have you met??. Incentives are always fun!

Personalization 52

Personalization Morale Management Surveys 52

JustCall

DECEMBER 7, 2022

While there are multiple ways to do it, a lot of times, extra monitoring can create a negative impact on your people’s morale. For example, it captures how many calls have been made, what is the duration of these calls, what is the conversion rate, what kind of insights are being generated, etc. Name, Designation, Company.

Sales 52

Sales Management CRM Best practices 52

Comm100

JUNE 16, 2016

If a person says clothes, for example, ask them if the clothes are for warm or cold weather. Hand out worksheets that prompt your group to think about and write down their anchors: it may be something like exercising or drinking tea—encourage your workers to think about little things that help them elevate their moods.

Customer Service 69

Customer Service Personalization Morale 69

Expivia

APRIL 1, 2021

But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. The more personal these games are, the better the results will be! Each time a rep gets a sale or hits a KPI, they get the chair until it gets “stolen” by the next person. Pass the [BLANK].

Call Center 52

Call Center Entertainment Morale Sales 52

ProProfs Blog

AUGUST 6, 2021

Are they able to balance their personal-professional life? For example, most of the employees look forward to appreciation when they put hard efforts into completing tasks. With logos, scores, polls, quizzes, and so on, you can create a completely personalized experience for your employees. Is there any pressure at work?

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

BlueOcean

FEBRUARY 25, 2019

Hire the right people, and you’re instantly better positioned to deliver a customer experience that is solution-focused yet highly personalized. It takes more than one person to win. In-person communications include side-by-side coaching, monthly one-on-ones, as well as and small focus groups. Engaging Your Frontline Agents.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

Totango

MAY 22, 2020

Encourage your team to work smarter from home through your words and by setting an example. Clear communication becomes even more vital when your remote Customer Success team members cannot simply walk down the hall to discuss an issue in person with another employee. Encourage a healthy work/life balance. Have Empathy and Be Flexible.

Best practices 62

Best practices Metrics Telecommunications Morale 62

ProProfs Blog

AUGUST 8, 2019

There are a few brands that have become classic examples of bad customer service because of the mistakes they have made. Employees’ morale getting impacted due to incoming complaints. A good tool to create awesome training courses easily, for example, is ProProfs Training Maker. Wait time becoming intolerable.

Customer Service 76

Customer Service Airlines Feedback Sales 76

IdeasUnlimited

NOVEMBER 3, 2020

So if you haven’t figured out by now, ‘c’ is absolutely the wrong answer in the above exercise. Moral of the story; avoid keyword stuffing. I personally use Trends to polish my content to be as SEO friendly as possible. Here’s an example. Why is that? A better way to describe it would be ‘desperate for attention’.

Engineering 52

Engineering Morale Marketing Best practices 52

IdeasUnlimited

NOVEMBER 3, 2020

So if you haven’t figured out by now, ‘c’ is absolutely the wrong answer in the above exercise. Moral of the story; avoid keyword stuffing. I personally use Trends to polish my content to be as SEO friendly as possible. Here’s an example. Why is that? A better way to describe it would be ‘desperate for attention’.

Engineering 52

Engineering Morale Marketing Best practices 52