customer-needs-a-new-approach-to-differentiation 
CSM Magazine
JULY 27, 2020
The problem is these same organizations are using an old set of tools for a new set of challenges. The problem is these same organizations are using an old set of tools for a new set of challenges. The complexity of the customer has increased exponentially over the last 10-20 years. A straightforward process.
Beyond Philosophy
JULY 20, 2023
It got me thinking about how these various vitamin companies differentiate themselves and how that applies to non-vitamin-providing organizations, too. (To Vitamin companies are not the only ones that struggle to differentiate themselves. Differentiation is a funny thing. There are hundreds of bloody vitamin options.
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CCNG
NOVEMBER 16, 2022
When most business leaders hear the term “improve customer experience,” many immediately think of investment … new systems, more customer service agents, etc. With the right approach, improved customer experience can also dramatically reduce operating costs.
CCNG
JULY 20, 2022
This workforce seeks employment with a new set of expectations, desires, and requirements. Just like customer expectations have changed dramatically, so too have employee expectations of the workplace experience. Just like customer expectations have changed dramatically, so too have employee expectations of the workplace experience.
Beyond Philosophy
FEBRUARY 10, 2020
We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. We also discussed how your Customer Experience plays into the mix to help you facilitate customer-driven growth. . Focus on Unmet Needs to Improve Business Growth. Where do we get new customers?
ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: As we head deeper into a digital world where customers interact with companies via AI, how can we create a relationship that establishes trust? Here are my top five picks from last week. But it happens.
ShepHyken
MAY 26, 2023
She writes about next-generation loyalty programs and how they can enhance customer experience. To meet the demands of today’s discerning consumers, businesses are embracing next-generation loyalty programs that prioritize customer experiences.
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