Nicereply

APRIL 18, 2022

Sometimes it sparks excitement and curiosity, and sometimes people realize they wouldn’t actually like the job they had in mind. I focus on a different topic each time in my feedback for them. When something goes wrong, I approach with curiosity instead of anger or a reprimand. ” I send them on these explorations.

Coaching 98

Coaching Personalization Feedback Management 98

JivoChat

JULY 31, 2022

You can answer the users’ questions when they make it, exchange thoughts and ideas, and promote debates over specific topics. 5 - You can also add a topic, and click on “support a nonprofit” The “support a nonprofit” feature enables you to promote a charity organization, and users can donate to it. .

Banking 75

Banking Accountability Feedback Personalization 75

ClearAction

JULY 28, 2023

When you show managers patterns in every CX report, their curiosity is piqued and they can’t wait to see your next discovery. Value is an important topic to discuss every week and continually research. You want to instill an unquenchable thirst for CX patterns.

Customer Experience 62

Customer Experience Chief Customer Officer Finance Customer centricity 62

customer sure

APRIL 20, 2022

But then some sort of crazy curiosity seems to take hold, and common sense vanishes. “If Too many topics are shoehorned in and the customer is left bewildered, wondering where the survey is going next. This can be achieved in a small handful of questions. The end result is a bloated mess.

Surveys 62

Surveys Feedback Marketing Personalization 62

JivoChat

MARCH 14, 2023

You can also use the texts in the reels as a strategy to instigate the viewer’s curiosity and keep them interested until the end of the video. For example, depending on the type of the reels, you can add the video title, insert written data so your audience will comprehend the topic approached better, and so on.

Scripts 75

Scripts Accountability Marketing Personalization 75

AWS Machine Learning

NOVEMBER 3, 2023

The newly introduced Bundesliga Match Facts (BMF) Shot Speed now allows fans to satisfy their curiosity by providing insights into the incredible power and speed behind shots. These Lambda functions and Fargate containers then make this data available for further use in the appropriate MSK topics.

Metrics 91

Metrics Telecommunications Consulting Consulting 91

NICE inContact

SEPTEMBER 25, 2019

We surveyed more than 900 contact center leaders in the United States, United Kingdom, and Australia about key customer experience topics, including contact center plans and metrics. If your curiosity is piqued, download our complimentary eBook now to learn more about contact center technology in the cloud.

Cloud contact 54

Cloud contact Contact Center Benchmark Call Center 54

Balto

NOVEMBER 14, 2022

Of all the topics we study, humor and laughter might be a piece that we know the least about. If it’s built into your script or your habits on a call, it can be a great way to bide your time before moving on to the main topic. Q: You study the relationship-building effects of humor extensively. It also serves as a search function.

Scripts 52

Scripts Sales Self service Feedback 52

Quality Contact Solutions

DECEMBER 31, 1969

Be prepared to restate why the solution you are presenting is unique and try to trigger curiosity for accepting an appointment with your company. In the next article on this topic, I’ll share best practices for finding a good prospect list. Not Interested” rebuttal. Don’t restate the same information from your initial pitch.

Telemarketing 64

Telemarketing Best practices B2B Automotive 64

aircall

MARCH 22, 2018

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for my curiosity yet. Our wide-ranging questionnaire touched on topics including: Strategic Priorities & Potential Threats. Performance Measurement.

Customer Support 59

Customer Support B2C B2B Surveys 59

JivoChat

OCTOBER 25, 2022

When the topic is how to monetize a blog with influence marketing. You can post articles with topics related to the ebook, then instigate the readers’ curiosity, and invite them to learn more about it on your ebook. . So, when they recommend a service or product, companies know this helps increase sales.

Advertising 75

Advertising Sales Marketing Best practices 75

aircall

MARCH 22, 2018

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for my curiosity yet. Our wide-ranging questionnaire touched on topics including: Strategic Priorities & Potential Threats. Performance Measurement.

Customer Support 54

Customer Support B2C B2B Surveys 54

JivoChat

AUGUST 31, 2022

You can make reels about several different topics, from fashion to recipes. . The first seconds of an Instagram video are crucial to instigating the viewers’ curiosity, so they will want to keep watching, instead of continuing scrolling their feed. Catch the User Attention in the First Seconds.

Scripts 75

Scripts Analytics Metrics Surveys 75

aircall

MARCH 22, 2018

I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for my curiosity yet. Our wide-ranging questionnaire touched on topics including: Strategic Priorities & Potential Threats. Performance Measurement.

Customer Support 48

Customer Support B2C B2B Surveys 48

Up Your Service

OCTOBER 25, 2016

Customer service education is the foundation of a stronger service culture, where people ask open-ended questions with curiosity and concern for others. Watch Ron Kaufman on video discussing this topic. What does this person I am serving truly want, need, and value? How do the principles of service excellence apply in this situation?

Education 110

Education Customer Service Scripts Best practices 110

JivoChat

FEBRUARY 22, 2023

When they are scrolling through their feed, and see a video with a high number of likes, it may instigate their curiosity, increasing the number of views. The TikTok hashtag s indicate what your video is talking about, increasing the chances of it being delivered to people who like the topics you have approached.

Analytics 75

Analytics Scripts Accountability Personalization 75

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about X topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Education 98

Education SaaS Real estate Self service 98

BlueOcean

JANUARY 27, 2020

Compare and contrast that with Netflix which lists judgement, communication, impact, curiosity, innovation, inclusion, courage, and passion as their core values. We’d love to chat with you more about this topic. Nestlé lists integrity, honesty, respect, fair dealing, and full compliance with the law as their corporate values.

outsourcing 71

outsourcing Contact Center Calibration Personalization 71

CX Journey

JULY 26, 2016

Innochat is a weekly Twitter chat (Thursdays, 9am PT) about innovation and covers a wide range of topics and angles. The topic on July 21 was one of my favorites: customer experience, of course. This is a hot topic. This is an important topic with many different angles to cover. Perhaps that's a place to start.

Customer Experience 43

Customer Experience Employee engagement Marketing Customer Service 43

Pipkins

OCTOBER 23, 2019

And while watching a video or reading about the platform can perk your curiosity, it can never truly display the full functionality of a WFM software suite in the context of any given business. In a Deep Dive, Pipkins can explore advanced topics with you, including: HRIS integration. Step Three: Pipkins WFM Deep-Dive.

Management 40

Management APIs Engineering Call Center 40

CrazyCall

SEPTEMBER 11, 2018

The call has to focus on one topic. Here I focus on delivering information to the user that has emotional appeal, drives his interest and invoke curiosity. Why does the person who answers the call should be interested in what you have to offer? “ Is the calling a cold call? A follow-up call? A customer outreach?

Scripts 124

Scripts Sales Telemarketing Consulting 124

Certified Languages International

JULY 27, 2020

What unites us at CLI is an adventurous spirit and a curiosity about the world and people around us. Travel is always a hot topic here, and it seems like someone is always jetting off to someplace for a week. However, as we near the fifth month of quarantine and well-laid plans are rescheduled, the wanderlust has officially set in.

Management 64

Management 64

SharpenCX

JULY 1, 2020

Demonstrate this curiosity without escalating the issue. Seeing faces when discussing tough topics allows you to better read tone and emotion. Or, maybe she really wasn’t confident in how she handled the customer conversation, and she’s embarrassed Partick called her out without offering help, first. Is everything ok?”.

Contact Center 137

Contact Center Management call center workforce Morale 137

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about a certain topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Education 52

Education SaaS Real estate Self service 52

Peter Lavers

FEBRUARY 18, 2015

Customer Think is a really interesting hub of guest bloggers on customer related topics (especially US writers). Customer Insight work only adds value if it is acted upon and you cannot afford for costly technical resource to be tied up satisfying someone else’s intellectual curiosity or desire to appear smart.

Metrics 176

Metrics Best practices Analytics Customer effort 176

Lumoa

AUGUST 23, 2021

Think about the verbiage your customers are using and the topics they’re discussing. You can use their feedback to better foster a curiosity into your company culture so anyone on the phone/chat/ticket response/ or face-to-face with potential and current customers can effectively share these insights.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

CustomerSuccessBox

MAY 23, 2022

Data curiosity that creates insights. To be selling as a Customer Success Manager is still a debatable topic. Business/Data/Statistics curiosity. A Customer Success Manager should be able to analyze the customer portfolio in a way that could help them connect dots to create generalized insights into what works best for them.

Accountability 52

Accountability Marketing Construction Management 52

Russel Lolacher

MAY 1, 2022

So our topic today is about speaking well, at work. How do we present ideas on topics? This one, the one that we’re talking about today, was, was really based on an algorithm, you know, the publishing company tracks searches, and the number of searches on the topic of effective communication at work and what the subtopics were.

Employee engagement 52

Employee engagement Personalization Management Scripts 52

CSM Magazine

APRIL 26, 2019

They may even consider writing an informative essay on the topic to share with their colleagues. Cultivate curiosity. The Customer Experience Coach is the company’s master unifier. They should raise the subject of empathy and train employees accordingly. How to Develop Empathy.

Customer Experience 40

Customer Experience Coaching Feedback Accountability 40

Natalie Petouhof

FEBRUARY 24, 2017

With one click and some curiosity, they could end up on your page! The difference with a comment versus a like is that you have the opportunity to communicate your unique perspective on a topic. Your posts on LinkedIn should be about interesting water cooler topics professionals can read in their downtime.

Marketing 65

Marketing Accountability Advertising Personalization 65

ClearAction

SEPTEMBER 27, 2018

It’s more profitable when everyone has insatiable curiosity about customers’ views and their realities. It is the capstone article — twelfth in a year-long series with these topics: This article was originally published as an exclusive CustomerThink Advisors column as Customer Experience Strength Depends on Being Customer-Centered.

Customer centricity 74

Customer centricity Construction Accountability Feedback 74

Russel Lolacher

JANUARY 4, 2021

Some ways to foster a productive and collaborative environment include: Curiosity – better understanding the work of others in your organization will not only help connect dots to new opportunities, but also help grow empathy. Fluid leadership – titles denote responsibility, not leadership.

Government 83

Government Surveys Coaching Personalization 83

ClearAction

MAY 18, 2017

What you learn from the (A) informal sources should help you zero-in on the most meaningful topics with (B) expert sources. Make sure your VoC team represents a “ science hero ” persona within your company (“Highly technically proficient scientists (often in all fields) and with a sense of adventure and curiosity.

Feedback 54

Feedback Surveys Benchmark Analytics 54

CCNG

DECEMBER 6, 2023

I’ve been to six Customer Experience conferences this year, and employee (dis)engagement has been the hot topic at every single one. Your curiosity is ignited, making you happy and excited for the next challenge. One gentleman followed up by stating “It’s like the ‘give a darn’ is broken.” This is not uncommon.

CCNG 195

CCNG Healthcare Consulting Consulting 195

ChurnZero

SEPTEMBER 7, 2023

The QBR has become an industry staple—and polarizing topic—in customer success. It’s about showing curiosity, a desire to understand, and a sincere interest in the customer’s success. If you were your own customer, would you want to sit through your quarterly business review (QBR)? In a sense, both sides are right.

Accountability 52

Accountability Upselling Scripts Personalization 52

Russel Lolacher

AUGUST 1, 2022

And I think the idea of curiosity and asking questions and understanding people comes in pretty handy with the topic we’re talking about today, which is accessibility. And that’s, I think, curiosity and openness. And that it’s I really like the idea of curiosity of maybe understanding your staff a bit more.

Government 98

Government Personalization Education Employee engagement 98

ChurnZero

SEPTEMBER 18, 2020

A: In my experience – and I’ve said this same thing about sales – you ideally want to separate this conversation from any other topic. It’s not because they hired me, but because they’re successful and one of the ingredients is their curiosity factor. This is not routine. This is something special that you’re doing.

B2B 64

B2B Metrics SaaS Sales 64