Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. The post Why You Think You Are In Control When You Are Not appeared first on CX Consulting. Key Takeaways. Click here find out more.

Advertising 393

Advertising Sales Consulting Consulting 393

Cincom

JUNE 3, 2021

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Centric Consulting to implement CPQSync by Cincom. Centric’s digital, business and technology consultants help define digital strategy, plan, build and deliver technology and support companies in transforming their businesses.

Consulting 52

Consulting Consulting Finance Enterprise 52

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. While the ultimate goal is always going to be making sales, you want customers to feel that they are in a familiar place with friends, rather than being approached as potential sales prospects.

Consulting 347

Consulting Consulting Sales Self service 347

Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. 1538 on its annual Inc.

Consulting 67

Consulting Consulting outsourcing Sales 67

Cincom

OCTOBER 29, 2020

a global supplier of enterprise software solutions, announced today that it has entered into a partnership with FMT Consultants, LLC to bring CPQSync by Cincom to market. FMT Consultants works with companies to architect and deliver high-quality, yet-affordable technology solutions for better-run businesses. “We

Consulting 45

Consulting Consulting Sales Enterprise 45

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Talkdesk

SEPTEMBER 11, 2017

Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Austin Texas: Sheila McGee-Smith – Founder and Principal Analyst, McGee-Smith Analytics. He has been a leader in the consumer service space for 20 years as a consultant, technology vendor and head of major care operations.

Contact Center 47

Contact Center Consulting Consulting Analytics 47

Taylor Reach Group

AUGUST 16, 2021

Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales. A global Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 131

Contact Center Consulting Consulting Best practices 131

Beyond Philosophy

SEPTEMBER 6, 2017

We find that many organizations measure performance in sales growth or stock price. In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES.

Consulting 302

Consulting Consulting Finance Metrics 302

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. After he bought his first car dealership, he walked in and noticed that all of the sales guys were dressed casual, in polo shirts and slacks. Talk is cheap.

Customer centricity 293

Customer centricity Coaching Consulting Consulting 293

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Beyond Philosophy

JUNE 2, 2016

As customer experience consultants, we know that happiness is one of the key emotions that drives short term purchases and longer term brand loyalty. At the creative consultancy Lippincott, they break happiness into three components – anticipation, experience and memory. However, surprises don’t have to be a response to an event.

Consulting 283

Consulting Consulting Banking Customer Experience 283

Beyond Philosophy

FEBRUARY 15, 2019

Often, we don’t have all the information and cannot forecast future events with a ton of accuracy. An example of bounded rationality influencing customer behavior could be opening an email from a retailer you like and seeing a special sale that is going to end in a short amount of time.

Consulting 252

Consulting Consulting Sales Marketing 252

Momentum Telecom

AUGUST 3, 2018

Engaging in educational environments is a surefire way to increase your ongoing sales. All serious sales reps and channel partners must understand how vital it is to stay abreast of new services and devices. Increased Odds at Sales. It’s common sense that knowing a product inside and out is among the best ways to close sales.

Education 40

Education Sales Upselling Consulting 40

Call Center Weekly

OCTOBER 3, 2018

Expand into consulting and management? There’s no gate keeper so you can immediately become a fixture in important conversations among media, prospects, event organizers and brands. Kathryn Frankson is a B2B event sales and marketing professional at UBM. Looking to grow your career? But where do you start?

Personalization 134

Personalization Real estate B2B Engineering 134

Beyond Philosophy

AUGUST 23, 2017

The problem, for most organizations, is that they measure their performance in things like sales growth or margin or stock price. While it is always our goal to show growth in all of these areas with any recommendation we make in our global Customer Experience consultancy, we do not choose these areas as our indicators of success.

Metrics 331

Metrics Consulting Consulting Finance 331

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

ShepHyken

OCTOBER 26, 2018

I made a trip to this hotel to help me make a decision on whether to host a future client event there. I left a voicemail message with the director of marketing about my experiences and to confirm the comp room that had been tentatively offered, pending availability. Instead of an apology, there was curtness and disinterest.

Consulting 275

Consulting Consulting Sales Marketing 275

TechSee

MARCH 7, 2023

She is also an active member of the Women in AI Canada group, participating in mentorships, events, & talk shows. Sabine was recently recognized as a nominee for Sales Confidence’s TOP 50 UK SDR Managers of 2022.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. For example, are there opportunities within the physical space for people to interact with a computer rather than a sales clerk? Subscribe today right here.

Technology 402

Technology Consulting Consulting Personalization 402

ShepHyken

OCTOBER 19, 2018

Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. Every major life event is usually connected to purchases and it’s not just one purchase. The knowledge that AI systems harness can save you a lot of time and plan those purchases just by using one input – your event type.

Customer Service 276

Customer Service Automotive Chatbots Airlines 276

Quality Contact Solutions

AUGUST 26, 2021

Sales representatives have busy schedules and need to focus on what matters, closing. The appointment setting process fills the sales pipeline with warm, qualified leads. Not just for sales situations, though, appointment setting is a great way to schedule meetings or product demonstrations with clients.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

Satrix Solutions

MARCH 11, 2021

No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them. Collecting Competitive Intelligence in the Sales Process. Did a new competitor that you weren’t aware of show up in a sales process?

B2B 78

B2B Sales SaaS Feedback 78

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more. May they inspire you to take on whatever 2023 hurls warmly sends your way.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Beyond Philosophy

NOVEMBER 10, 2014

An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%. A B2B Telecom reduced costs by 36% and increased revenues by 7%. . <

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

MAY 21, 2021

Nir Eyal, author, consultant, and investor, created a two-by-two framework into different lying categories. ” However, there are also cases where we rewrite our memories of the event, and believe the lies we tell ourselves. appeared first on CX Consulting. On the other axis, you can lie about facts or your values.

Customer Experience 221

Customer Experience Consulting Consulting Personalization 221

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). Follow this event on Twitter here. The event focuses on helping attendees move forward, better allocate limited resources, or simply get started.

Customer Service 108

Customer Service Contact Center Engineering Education 108

SharpenCX

AUGUST 19, 2021

Now, they also have a Point of Sale (POS) app, payment processing plans, and even fulfillment centers to run shipping for their customers. And, as a result, they have a collection of online forums, resources and events to help business leaders and entrepreneurs grow together. Shopify streamlines experiences for small business owners.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Beyond Philosophy

OCTOBER 28, 2014

You wait because you are “service” call, and all the agents are busy with “sales” calls. Naïve and Transactions companies like to transfer a call, or tell you how important you are while you wait to be answered…sometimes for a long time. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Based on 20 years with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” keynote for delivering outstanding customer experiences. Save the date!

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

VirtualPBX

JANUARY 27, 2022

My name is Kevin Peyton, and I am Vice President of Sales at VirtualPBX. Call reports can go a long way to outline our call tracking, increase follow-up value, and gain valuable visibility into critical sales processes if utilized correctly. Forget the Spandau Ballet lyrics. From there, we could achieve our overall objectives.

Call Logging 98

Call Logging Coaching CRM Sales 98

Quiq

OCTOBER 4, 2022

First proclaimed a national event by the U.S. My first project as a management consultant was to assist with process documentation at the then newly established NYC 311 contact center. Overall, e-commerce sales grew over 50% during 2020, with many categories like home furnishings and goods leading the surge.

Customer Service 81

Customer Service Morale Contact Center Consulting 81

ShepHyken

JULY 28, 2017

Was this a typical Friday event for you and your family? Online sales are expected to grow to more than $400 billion by 2018. As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years.

Consulting 197

Consulting Consulting Marketing Customer Experience 197

CX Global Media

JULY 9, 2019

Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. About Colin Taylor : Recognized as a leading contact center, inside sales and CX expert, Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents. Randy Rubingh ??

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. This made it difficult to find referenceable customers to speak at events or provide case studies. To them, there was no gap.

Scripts 98

Scripts Sales Customer centricity Coaching 98