ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

ChurnZero

FEBRUARY 14, 2023

Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. Today he is the principal of Dave Kellogg Consulting and an entrepreneur in residence (EIR) at Balderton Capital. You Mon is a serial entrepreneur and the Founder and CEO of ChurnZero.

Metrics 94

Metrics SaaS Customer retention Construction 94

CSM Practice

FEBRUARY 24, 2020

Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team. Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR. Assessment: [link].

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team. Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR. Assessment: [link].

Metrics 52

Metrics SaaS Customer retention Upselling 52

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy. Image licensed by ClearAction from Shutterstock.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

SmartKarrot

AUGUST 17, 2022

Identify and execute growth opportunities tied to upsell, cross-sell, and expansion. As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

FEBRUARY 3, 2022

Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. Grow and maintain a pipeline of add-on business from assigned accounts; coordinate with business development for cross-sell/upsell opportunities.

Upselling 19

Upselling Customer advocacy Accountability B2B 19

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Management 59

Management Feedback Sales SaaS 59

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. Sales won’t pass GO and collect until a customer is successful. . Sales and CS collaborations create “pods” of sales.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Upselling 19

Upselling Accountability Consulting Consulting 19

ChurnZero

JUNE 15, 2023

These newly formed teams are left scrambling to figure out how to combine consultative and commercial roles, processes, and technologies. Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges.

CRM 96

CRM Sales Analytics Accountability 96

SmartKarrot

JANUARY 25, 2021

Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota.

Consulting 10

Consulting Consulting Upselling Enterprise 10

SmartKarrot

NOVEMBER 19, 2020

Work alongside regional sales leadership and our partners to ensure the achievement of regional operational metrics and targets. Identify upsell and cross-sell opportunities and collaborate closely with the sales team to support renewals and expansion opportunities. Create a company-wide customer feedback loop.

Consulting 10

Consulting Consulting Government Upselling 10

CSM Practice

FEBRUARY 24, 2020

During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. Irit is frequently featured in podcasts , books , and industry events as a subject matter expert on customer success operations and strategy.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

MARCH 9, 2021

Align with Sales on up-sell opportunities, staying coordinated in customer interactions. Work closely with sales, marketing, and support colleagues to deliver first-class service and long-term customer success. Delivery of handovers from Sales for new customers, to help onboard them and introduce them to the communication processes.

Enterprise 10

Enterprise Finance Upselling Metrics 10

SmartKarrot

MAY 21, 2021

Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Provide strategic direction, development, and management of post-sales operations to drive quality and consistency.

industry standards 10

industry standards Metrics Upselling Enterprise 10

JivoChat

FEBRUARY 24, 2021

So, how do you start generating more sales, or even your first sale? We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. It’s relatively straightforward to set up your Facebook shop and start making sales. Add upsells and cross-sells at checkout.

Sales 59

Sales Advertising Marketing Personalization 59

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. It’s all about sending direct mail during the holiday and it also tends to be our highest sales quarter and therefor it’s also our highest renewal quarter.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. Increase the likelihood of upsells? Sales may see an opportunity when finance sees a tragedy. A customer success health score is built using a vast array of variables. The entire list?

Metrics 10

Metrics Finance Upselling Accountability 10

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. Increase the likelihood of upsells? Sales may see an opportunity when finance sees a tragedy. A customer success health score is built using a vast array of variables. The entire list?

Metrics 10

Metrics Finance Upselling Accountability 10

ChurnZero

JULY 29, 2022

Conversely, if a customer’s mastery of a solution indicates a potential for upselling, your teams can present expansion offers that are grounded in the customer’s realized value. Using consultative touchpoints, the customer success team monitors and increases customers’ adoption and engagement throughout the customer lifecycle.

SaaS 98

SaaS Customer centricity Upselling Accountability 98

SmartKarrot

JUNE 24, 2020

Implementing a successful customer success strategy requires tremendous coordination and collaboration among various departments including product development, sales, marketing, and customer support. Moreover, it’s easier to upsell new products and add-ons to your existing customers. Source: Superoffice. Importance of Customer Success.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Primary Contact(s): .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Talkdesk

FEBRUARY 5, 2021

Just as COVID-19 has transformed the global retail industry and forced millions of shoppers online , so too has the pandemic disrupted the industry’s flagship event. Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . Customers want opinions.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. You can always rely on me to do that for family events, for work, for college events.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. You can always rely on me to do that for family events, for work, for college events.

SaaS 52

SaaS B2B Upselling Metrics 52

PeopleMetrics

MARCH 16, 2020

Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. These alerts are turned into leads to be managed by the sales team. Poor overall customer experience on a recent visit. Grow Alerts.

Morale 78

Morale Upselling Surveys Coaching 78

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

JivoChat

JUNE 1, 2021

Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. Offline or virtual marketing events. Your company may hold or attend various events in your industry, both online and offline. Every interaction between a prospect and a business is a test.

CRM 52

CRM Advertising Chatbots Surveys 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you.

Analytics 43

Analytics Metrics Government Journey mapping 43

SmartKarrot

AUGUST 5, 2021

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Partner cross-functionally with Sales, Marketing, Product Management, Technology, Professional Services, Training and Support groups to gain alignment and drive results. Apply here: [link].

Upselling 12

Upselling Enterprise Accountability Metrics 12

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Irit Eizips – Chief Customer Officer & CEO, CSM Practice.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

SEPTEMBER 23, 2020

It has the elements of sales and marketing, customer support as well as professional services among many others. So, you can reach out to them for various upselling and cross-selling opportunities. Your solution must be intelligent enough to raise an early warning for any event it detects. Billion at a CAGR of 25.5%

Metrics 11

Metrics CRM Accountability Upselling 11