BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 62

Contact Center Government Customer Care outsourcing 62

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? They asked Dan Gingiss to share some of his customer experience wisdom.

Customer Service 168

Customer Service Self service Personalization Marketing 168

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Stuller, Inc.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

ShepHyken

MARCH 20, 2017

As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business. My Comment: Social customer care has become mainstream in the customer service world.

Customer Service 189

Customer Service Scripts Customer Care Sales 189

CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. We love nothing more than diving into our clients’ customer care challenges to see where we can help.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

ShepHyken

OCTOBER 26, 2018

One of the staff led me to a conference room that was being used for overflow luggage that day. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 281

Consulting Consulting Sales Marketing 281

Natalie Petouhof

JUNE 12, 2015

Tweet Social Customer Care has become an expectation amongst consumers. Don’t waste the time, energy, money on creative, content and campaigns without taking into consideration if you are solving your customer care issues. Speakers: Jessica Woodbury, Sr. Waladeen Norwood, Global Social Media Manager for HP.

Customer Care 58

Customer Care Marketing Sales Customer Service 58

ShepHyken

NOVEMBER 11, 2016

There is a principle I want to share from my keynote program: “Kiss Your Customer: Why Sales & Service Are Just Like Dating & Relationships.” Marilyn: “I just became chair of the planning committee for our upcoming conference, and we’d love for you to be our keynote speaker. Shep Hyken . But, guess what….?”.

Entertainment 284

Entertainment Morale Sales Personalization 284

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About Blue Ocean. About the Stevie Awards.

Customer Care 62

Customer Care Education Contact Center Sales 62

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 62

Customer Service Technical Support Customer Care Education 62

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

ShepHyken

DECEMBER 9, 2019

(Ameyo) In the spirit of the holiday season, I have tried to prepare a guide to help you sail through your customer support and leave a happy and memorable experience for your customers. My Comment: The holiday season is upon us, and for some companies, that means a surge (sometimes big) in sales. Act like a small business!

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ShepHyken

OCTOBER 26, 2018

One of the staff led me to a conference room that was being used for overflow luggage that day. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 125

Consulting Consulting Sales Marketing 125

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. The company won a Bronze Stevie in the same category in 2017.

Customer Service 54

Customer Service Banking Sales Customer Care 54

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof. Their response time was excellent.

Marketing 218

Marketing Customer Service Airlines Self service 218

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. For other use cases, you can use this solution to redact PII from audio files with Amazon Transcribe.

Best practices 84

Best practices APIs Transportation Personalization 84

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event. It also includes Dan Miller, organizer of the Conversational Commerce Conference, another high quality event. (I Tobias Goebel.

APIs 67

APIs Call Center Engineering Contact Center 67

RapportBoost

OCTOBER 7, 2018

We’ve been able to change the outcome of 50 percent of conversations for some brands from ‘no-sale’ to ‘sale.’ Started in 1999, Customer Contact Week is the world’s largest customer contact event series. This sure gets our contact centers noticed by their CEOs and Boards.”. More information is available at [link]. .

Average Handle Time 63

Average Handle Time Contact Center Coaching Feedback 63

Call Experts

MARCH 1, 2019

Our trained experts specialize in customer service, order entry, HR call, sales, information technology, software development, and more. . A: Director of Customer Care. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Q: What is your name? A: Scott Witte.

outsourcing 40

outsourcing Call Center Answering services Benchmark 40

Skybridge

APRIL 24, 2020

As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.

At home agents 52

At home agents Customer Care Government Call Center 52

Skybridge

APRIL 24, 2020

As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.

At home agents 52

At home agents Customer Care Government Call Center 52

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. RBC is where my customer experience, customer delivery, and service delivery expertise were nurtured,” he remembers.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Russel Lolacher

MARCH 25, 2019

” Lance Gruner, EVP of Global Customer Care for Mastercard – “CX can’t be a one-time thing, or a flavour of the month. The focus on customer experience has to be a fundamental part of your DNA as a company.”. Shep Hyken, Chief Amazement Officer and CCW Influencer – “Don’t focus on the sale.

Customer centricity 48

Customer centricity Customer Care Sales Customer Experience 48

JustCall

AUGUST 22, 2022

The 734 Area code location will keep on benefitting from VoIP technology in terms of customer care and enhanced corporate communication. JustCall’s VoIP phone capabilities include call forwarding, voicemail, sales dialer, and IVR. Advanced Business Phone Features . Creating a Local Presence .

Biotechnology 52

Biotechnology voip Interactive Voice Response Enterprise 52

Livepro

DECEMBER 10, 2017

Digital strategies are likely to be at the core of most customer experience strategies, and rightly so. But don’t fall into the trap of thinking that customers care about channels – they don’t! As customers, we think about the outcome we are trying to achieve ­– go on that holiday, buy that house, pay that bill.

APIs 58

APIs Sales Customer Care Customer Experience 58

Natalie Petouhof

DECEMBER 8, 2015

In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. How Will Brands Measure Success?

Banking 45

Banking Enterprise Wait times Contact Center 45

Fonolo

JANUARY 14, 2020

It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Nice Reply.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. Research tells us that 92 percent of customers have a positive experience using Live Chat compared to other forms of contact. By Tony Medrano and Scott Moberly.

Call Center 71

Call Center Telecommunications Technology Chatbots 71

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer Care 40

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Seek them at Pulse or a conference near you to deepen your connection. Outstanding Customer Success Strategists. And here they are!

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Russel Lolacher

MARCH 25, 2019

” Lance Gruner, EVP of Global Customer Care for Mastercard – “CX can’t be a one-time thing, or a flavour of the month. The focus on customer experience has to be a fundamental part of your DNA as a company.”. Shep Hyken, Chief Amazement Officer and CCW Influencer – “Don’t focus on the sale.

Customer centricity 40

Customer centricity Customer Care Sales Customer Experience 40

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. In our coaching study with the Sales Management Association, only about 40% of the managers we surveyed said they are coached by their leaders.

Contact Center 59

Contact Center Coaching Scripts Management 59

Fonolo

FEBRUARY 20, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. RBC is where my customer experience, customer delivery, and service delivery expertise were nurtured,” he remembers.

Customer Service 67

Customer Service Metrics Call Center Banking 67

SmartKarrot

OCTOBER 10, 2022

Assist in the on-going technical and sales education and development of the broader team. Learn the full range of products and services and be able to identify how these products and services align to customer needs. Collate relevant information and materials and complete operational checklists.

Education 19

Education Healthcare Accountability Coaching 19