Russel Lolacher

APRIL 4, 2017

Is social customer care important to you? Recently, customer service king o’kings Shep Hyken, visited Social Media Marketing World in San Diego to speak on the customer experience and its changing nature. The post You Can Absolutely Ignore Social Customer Care appeared first on The Upsell.

Customer Care 74

Customer Care Upselling Marketing Customer Experience 74

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. CCW: Customer Contact Week – Austin, TX – Dates TBD. Website: [link]. Website: [link].

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. One of the hottest topics at this year’s CCO is what a Customer Success program really means and how to get started.

Chief Customer Officer 55

Chief Customer Officer Customer centricity Best practices Customer retention 55

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

CCNG

OCTOBER 14, 2021

Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. Ryan Bradley, recently former VP Selective Insurance, head of customer care, has held a variety of contact center leadership roles primarily in the insurance industry (Farmers, Erie, Selective).

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

TMP Direct

OCTOBER 16, 2017

TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there!

Customer Care 40

Customer Care Technology 40

TMP Direct

OCTOBER 16, 2017

TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there!

Customer Care 40

Customer Care Technology 40

CCNG

MAY 10, 2023

Bad customer service is our new normal? In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No conferences. Talk to customers.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 71

Sales Customer Service outsourcing Government 71

ShepHyken

APRIL 8, 2020

A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. After the conference, she was headed back to the airport in a private car and started a conversation with her driver. In addition to being a great speech coach, Patricia is also a dynamic keynote speaker.

Coaching 308

Coaching Feedback Customer effort Surveys 308

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? They asked Dan Gingiss to share some of his customer experience wisdom.

Customer Service 165

Customer Service Self service Personalization Marketing 165

Chad Schaeffer

NOVEMBER 14, 2013

Throughout the Dreamforce conference Nov. One of those themes is Social Customer Care. Francis called Social Customer Service – The Basic Building Blocks. Francis called Social Customer Service – The Basic Building Blocks. Why is social customer care important? Customer Service.

Customer Care 48

Customer Care CRM Metrics Marketing 48

Jon Arnold

AUGUST 16, 2018

In short, yesterday I attended Day 1 of of the Blockchain Futurist Conference - basic details here - partly to invest a day of my time to immerse myself in the space, but also to see where there might be applications in the communications and/or customer care spaces.

voip 40

voip Customer Care Big data Technology 40

CSM Magazine

JUNE 22, 2018

WBR has announced the full agenda and speaker lineup for Field Service Amelia Island, a three-day conference that brings together some the world’s leading cross-industry service, support, and customer care leaders to share insights and best practices for building world-class service and support operations.

Healthcare 40

Healthcare Best practices Customer Care Technology 40

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Stuller, Inc.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Spearline

MAY 17, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Customer Contact Week (CCW) in Caesars Forum, Las Vegas, from June 20 – 23, 2022, and we can’t wait to talk to as many of you as possible at the Spearline booth. Meet your Spearline team at Enterprise Connect!

Telecommunications 98

Telecommunications Enterprise Contact Center Call Center 98

ShepHyken

APRIL 3, 2017

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

Nicereply

DECEMBER 3, 2020

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. But in this podcast, our guest Jacob Wick from the Customer Care team at Slido , argues that it doesn’t matter who’s right; it only matters what the customer wants to accomplish. Google Podcasts.

Customer Care 97

Customer Care Customer Experience Customer Service 97

CX Global Media

JULY 8, 2019

Just as the customer is now in charge of their experience due to the internet and mobile devices, so do we need to use these tools to take charge of our learning about the practices, pitfalls, technologies, economic issues, and the business issues that are constantly changing. Conference Coverts to On-demand Learning. Please Share.

Contact Center 120

Contact Center Education Coaching B2B 120

Nicereply

MARCH 23, 2021

Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast. Shep’s an author, speaker and thought leader on all things customer service. Customer Service Podcast Hosts.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. We love nothing more than diving into our clients’ customer care challenges to see where we can help.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Jon Arnold

APRIL 30, 2018

This time around, I've summarized my thoughts for two recent events - MoNage and Cisco's Customer Care Analyst Day. If you follow me, you'll know that I'm a BC Expert , and contribute a monthly analysis on the portal, and get on my share of podcasts.

Customer Care 40

Customer Care Feedback Contact Center 40

ShepHyken

MARCH 20, 2017

As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business. My Comment: Social customer care has become mainstream in the customer service world.

Customer Service 189

Customer Service Scripts Customer Care Sales 189

Aspect

MARCH 27, 2018

I was due in Charleston last week to spend some time with my favorite people, Executives in The Know (EITK), for their Customer Response Summit. We appreciate being able to learn directly from customer care leaders about what drives them, what keeps them awake at night, and what are their aspirations. Yes, I am, but I digress.

Customer Care 56

Customer Care Self service Technology Call Center 56

Natalie Petouhof

JUNE 12, 2015

Tweet Social Customer Care has become an expectation amongst consumers. Don’t waste the time, energy, money on creative, content and campaigns without taking into consideration if you are solving your customer care issues. Speakers: Jessica Woodbury, Sr.

Customer Care 58

Customer Care Marketing Sales Customer Service 58

Interactions

JULY 10, 2019

Formerly known as Contact Center Week , the appropriately rebranded Customer Contact Week lived up to its name by putting customers and the customer experience at the forefront of every discussion this year. I found that the speakers often referred to similar characteristics when it came to customer interactions.

Customer Experience 59

Customer Experience Customer Care Technology Contact Center 59

Myra Golden Media

JULY 9, 2017

This is what politicians, CEOs, and law enforcement officers do in every high-pressure press conference.” Thrilled with the results I got in that meeting, I shared the 3 steps with my employees who worked in customer care. I thought the steps could help them pre-empt escalations with our difficult customers, and they did!

Customer Care 196

Customer Care Management Call Center Customer Experience 196

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. Don’t make me speak robot.

Self service 63

Self service Contact Center Multichannel Customer Care 63

Interactions

FEBRUARY 18, 2021

We have investigated grapheme-based acoustic modeling as part of an SLU system for classifying spoken utterances in the customer care domain with several languages [ 1 ]. ” in 2018 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , 2018. [3] 3] Price, R., 4] Price, R. 4] Price, R.

Virtual Agent 71

Virtual Agent Technology Customer Care Marketing 71

Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Summer Conferences for Medical Professionals and Equipment Providers.

Cloud contact 69

Cloud contact Contact Center Journey mapping Interactive Voice Response 69

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Cisco - Contact Center

SEPTEMBER 9, 2019

I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. ” AI in the Contact Center.

Contact Center 82

Contact Center Customer Care Engineering Telemarketing 82

Fonolo

JANUARY 10, 2018

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. This is the place where customer care, CX, and contact center leaders come together! In 2018 they introduced a new brand, Customer Contact Week. Shai Berger, CEO, Fonolo. Shai Berger, CEO, Fonolo.

Contact Center 57

Contact Center Call Center Chatbots Education 57