Beyond Philosophy

APRIL 7, 2022

Others originate from experiences we have for similar channels of business. Many people talk about jungles or lush vegetation, and others might describe how they feel with words like hot and humid. Bear in mind that almost nobody I have ever done this exercise with has been to the Congo, but they all have expectations.

Journey mapping 195

Journey mapping Sales Consulting Consulting 195

Fonolo

JULY 5, 2023

Here’s your complete guide to improving customer perception of your business. Here’s your complete guide to improving customer perception of your business. It’s the beliefs and opinions that people hold about your business. Smaller businesses often struggle to do this. What is Customer Perception?

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Lumoa

JANUARY 3, 2023

But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! It is essential to keep principles of survey design in mind when constructing questionnaires or polls. Start with the end goal in mind.

Best practices 157

Best practices Surveys Metrics Construction 157

Beyond Philosophy

MAY 15, 2017

The thing to bear in mind here is that while consumers are increasingly focusing on online shopping, their spending hasn’t completely converted to the digital space. With malls looking at the writing on the wall, businesses are now focused at effective customer engagement strategies. The transition to digital shopping is inevitable.

Omni-channel support 333

Omni-channel support Marketing Sales Technology 333

GetFeedback

JANUARY 28, 2020

It takes a lot of commitment and dedication to get customers to stay loyal to your business. This means more revenue to your business and stronger relationships with customers. Customer retention is the process of engaging existing customers to continue doing business with you and stop switching to your competitor.

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

Momentum Telecom

JANUARY 29, 2021

In a business context, these words are synonymous for a strong offense. According to a July 2020 study produced by Harvard Business Review Analytic Services , more than 80 percent of respondents said that the technology used in their workplaces “significantly impacted” their individual performances.

Technology 98

Technology Consulting Consulting Sales 98

ijgolding

JANUARY 4, 2017

Three simple words – simple words that many people all around the world have uttered at some point in their lives! As we usher in a new year, it is the perfect occasion for everyone to consider what they could/should/need to do differently in the forthcoming days, weeks and months. New Years Resolutions.

Education 59

Education Customer Experience Customer centricity Government 59

ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. A common picture of the present time) – Most companies take customer satisfaction seriously but unfortunately, not everyone is successful. Probably not! What is Customer Satisfaction? Did you know? Why Should You Measure Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. Over time, the client will forget about your business and won’t buy again, which means you will lose opportunities for sales and loyalty. Retain more customers.

Brand ambassadors 52

Brand ambassadors Education Sales Marketing 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs. Vincent Nero. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . From hastily creating home offices in closets to figuring out new operations to scrambling to retain customers or learning to handle the tsunami of new customers, everyone struggled. This is shocking. The second quarter of 2020 was chaotic. Train to Listen.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. However, it is possible to identify and measure indicators of how happy customers are with your business.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

Totango

AUGUST 21, 2020

As competitors become more customer-savvy and customers continue to raise the bar of their expectations, keeping customers happy is no longer the icing on the cake—it is now a main and necessary ingredient for business success, and it comes about primarily through the creation of customer value. What Is Customer Success? CS Defined.

Enterprise 78

Enterprise Customer centricity Accountability Customer advocacy 78

CrazyCall

SEPTEMBER 4, 2018

If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. These three words actually have long been used on the homepage. Personal blog. Brian Halligan. Noah Kagan .

Sales 129

Sales SaaS CRM B2B 129

ijgolding

AUGUST 4, 2015

I am sure there are many more words that spring to mind when thinking about holidays planned both at home and abroad. The words I have chosen to use are all positive ones – exactly what should be used when thinking about a time every year that we most look forward to. The summer holidays are upon us. Fabulous Food.

Airlines 121

Airlines Entertainment Customer retention Personalization 121

Nicereply

JULY 30, 2019

Everyone had that friend in school that procrastinated while everyone else stressed … and still got straight As every time. Swoopers” are individuals who swoop down on a topic, write out everything on their mind, and then give a precursory glance over the piece before sending it out with minimal editing. Yes, it’s good news.

Customer Service 81

Customer Service Management Personalization Time management 81

Squelch

JULY 5, 2019

Today we’re excited to kickoff a new blog series on seamless customer experience (CX) , which refers to the principle of providing as frictionless an experience as possible for customers across every step of their journey with a company. A Dirty Word? What Is a Handoff? Such transitions represent a make-or-break moment for CX.

Multichannel 53

Multichannel Sales Feedback Marketing 53

Education Services Group

MAY 6, 2021

In part one of this two-part series , I shared the five secondary effects of churn on your organization. Organizations that muddy the lines between these two functions could find themselves on a slippery slope toward disappointment. In our business model, revenue events occurred at the initial sale, then at renewals time each year.

Accountability 92

Accountability Construction SaaS Sales 92

ChurnZero

SEPTEMBER 4, 2020

Most customer adoption communication cadences are based on subjective or arbitrary time intervals, such as sending automated emails every two days. Most customer adoption communication cadences are based on subjective or arbitrary time intervals, such as sending automated emails every two days.

Metrics 87

Metrics Benchmark SaaS Accountability 87

ijgolding

OCTOBER 6, 2014

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. What you are about to read are the exploits of one Customer Experience Professional as he went about his business during a working week. This particular business has fantastic people, yet their desire to accept change is less overt.

Customer Experience 80

Customer Experience Customer centricity Journey mapping Feedback 80

JivoChat

OCTOBER 19, 2021

So, in this article, we’re going to look at some of the most effective ways you can use your website to get customers to trust your online business. When it comes to attracting new customers, word-of-mouth recommendations are very powerful. Read on to learn more. . Add social proof to your key web pages.

Education 52

Education Consulting Consulting Customer Service 52

ChurnZero

NOVEMBER 18, 2022

Efficiency and profitability are top of mind for every executive today. Q: Many CEOs acknowledge that Customer Success teams are important for business growth, yet they still push back on their budget. My job is to continually inform and share knowledge that’s going out in the marketplace.

Finance 98

Finance Education Sales Accountability 98

Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. PLAY AND SUBSCRIBE.

Coaching 98

Coaching Personalization Consulting Consulting 98

Integrity Solutions

DECEMBER 13, 2019

Sales organizations that are not only meeting but surpassing their annual goals are relentlessly focused on two core principles: purpose and values. That’s right: Even with all those billions being spent to boost sales effectiveness, the number of sales organizations with sales reps that make quota continues to drop. So can training.

Sales 57

Sales Banking Metrics Technology 57

Integrity Solutions

DECEMBER 13, 2019

Sales organizations that are not only meeting but surpassing their annual goals are relentlessly focused on two core principles: purpose and values. That’s right: Even with all those billions being spent to boost sales effectiveness, the number of sales organizations with sales reps that make quota continues to drop. So can training.

Sales 56

Sales Banking Metrics Technology 56

ijgolding

DECEMBER 14, 2017

The more I have been asked this particular December, the more a phrase has continually leapt to the front of my mind – that phrase being: The 7 Year Itch. The more I have been asked this particular December, the more a phrase has continually leapt to the front of my mind – that phrase being: The 7 Year Itch.

Customer Experience 65

Customer Experience Customer centricity Banking Education 65

Comm100

AUGUST 17, 2022

This blog recaps the best bits from this conversation. Experience is everything end-to-end from the moment that customer starts thinking about you until the time they finally purchase, and even after the purchase and continue to ideally purchase more, that’s experience. Service is a big part of that. It’s too expensive.”

Airlines 75

Airlines Virtual Agent Technology Customer Experience 75

CrazyCall

JUNE 25, 2019

Your developers, marketers, and business people are doing their best to make the company thrive. Although sales prospecting techniques are individual for each business, the final cause of sales prospecting is identical for everyone: to turn as many prospects from new leads to paying clients as possible. What is prospecting?

Sales 109

Sales Scripts B2B Analytics 109

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd.

Technology 52

Technology Self service Contact Center Analytics 52

aircall

JUNE 2, 2021

Everyone knows that effective communication is the foundation of good customer service. How do they reach you when they need help? However, what isn’t widely known are the steps to effective communication, and one key element to this is the communication channels that you use and make available to customers.

Personalization 62

Personalization Customer Service B2B Self service 62

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. This blog will serve as a guide to all those disciplines and why they are required to deliver CX without compromise. Step 4>> . . Best Practice #5: Human-Centric Design from a team of CX Experts.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

Amity

JANUARY 9, 2019

This article was originally published on WnTD's blog. It’s where you start to see the positive impact CS can have on the entire organization and how CS is truly a cross-functional business discipline. Finance is one of the less obvious areas of a business that impact Customer Success but it should not be overlooked.

Morale 81

Morale Metrics Finance Sales 81

delighted

JANUARY 14, 2020

Passive customers are not likely to hinder your business with negative word-of-mouth, nor are they likely to recommend your business. You’ll be able to report to your internal stakeholders that you’ve been able to improve your NPS, and have also gained more customers who are willing to promote your business.

Feedback 40

Feedback Customer centricity Surveys Construction 40

CallSource Insights

JULY 3, 2019

To earn a positive reputation , businesses must prove themselves worthy to their customers and potential customers. A company with a bad reputation will not earn as much business as one with a positive reputation. How do potential customers discover how great your business is? Why online reviews are important.

Management 40

Management Feedback Engineering Advertising 40

Mindtouch

MAY 19, 2016

Dan Steinman knows a thing or two about Customer Success, not only is he the Chief Customer Officer at Gainsight , but he is author to one of the leading books on the topic, “ How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.”. Transcript of Interview. Dan Steinman, Chief Customer Officer at Gainsight.

Chief Customer Officer 71

Chief Customer Officer Sales SaaS Technology 71

CX Journey

DECEMBER 27, 2017

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud CX; it was published on their blog on June 21, 2017. Trust me; I know I'm stating the obvious, but it clearly doesn't seem to be obvious for everyone. Not seeing the results or improvements you expected to see from your customer listening efforts? Why is that?

Feedback 47

Feedback Metrics Best practices Customer retention 47

Russel Lolacher

JANUARY 8, 2022

I love this quote, actually, on her website, it says, I can help the most stubborn, inexperienced or word phobic employees at your organization improve their writing skills, so they can do their jobs better. Check out all the episodes of Relationships at Work. Connect with Leslie on her platforms: Twitter. PLAY AND SUBSCRIBE. Russel Lolacher.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45