ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

Self service 199

Self service APIs Surveys Analytics 199

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We first delve into the vulnerabilities, threats, and risks that arise from the implementation, deployment, and use of LLM solutions, and provide guidance on how to start innovating with security in mind.

Best practices 121

Best practices Government Engineering Accountability 121

Comm100

OCTOBER 19, 2022

2 Data Security. If you own a website, there are certain security measures you should have in place to protect the data of your site visitors. So, when you use chatbots, you need to make sure that your customers know their privacy and data are safe and secure when they chat with you. We don’t need to get technical at this point.

Chatbots 86

Chatbots APIs Analytics Upselling 86

ShepHyken

JANUARY 5, 2018

I like the idea of the convenience of texting but as Ford points out, you must have a strategy in place for your team to answer texts correctly. This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. – Shep Hyken.

Customer Service 201

Customer Service Multi-channel support Customer Experience Personalization 201

CCNG

APRIL 13, 2021

At around that time, Cloud-based solutions began gaining popularity, but the first Cloud-based solutions were still point solution-oriented and didn’t offer integration between systems so businesses had to deal with multiple vendors and configure back-end integrations themselves. The final benefit is cost.

contact center solutions 370

contact center solutions Contact Center CCNG Contact center software 370

ShepHyken

JUNE 29, 2018

Retaining current customer satisfaction while securing more is fundamental to the growth of a business. For example, a sales team may be the first point of contact for customers. The post Guest Blog: Struggling with Bad Customer Service? There is no denying that loyal customers are the bread and butter of an organization.

Customer Service 206

Customer Service Feedback Coaching Management 206

CSM Magazine

MARCH 26, 2024

Gather information on their behaviors, preferences, pain points, and desired outcomes. Security and Trust In an era where data breaches are all too common, it is a non-negotiable for users to trust the security of the SaaS products they use. Developers must prioritize building secure applications from the ground up.

SaaS 52

SaaS Customer Experience Construction Analytics 52

Hodusoft

APRIL 4, 2024

Looking at this factor, it has become utmost important for businesses to invest in robust CX solutions that not only provide proactive service but also address customer’s pain points effectively. In this blog, we will explore HoduSoft’s innovative solution Omnichannel CX suite and its role in enhancing CX and overall business growth.

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

Totango

FEBRUARY 9, 2024

The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. Calculate it! Calculate it!

Upselling 108

Upselling Metrics Enterprise Best practices 108

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. The trouble with cybersecurity is that it’s only ever as good as its weakest point. Physical security breaches. Does every office have CCTV?

Call Center 98

Call Center Engineering Education Best practices 98

Beyond Philosophy

MAY 7, 2020

However, we do love complaining about them, or at least I know I do. Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. Firms need to be giving something back.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

Customer Interactions

NOVEMBER 28, 2010

’s an uphill battle to convince the decision-makers in any business that they need to invest in security. Because deep down, all professional business people think security is an annoying layer of cost and inconvenience. Now businesses want something that sometimes seems like a foreign concept to the security profession: value.

Banking 29

Banking Engineering Management Accountability 29

3CLogic

FEBRUARY 7, 2024

Case in point, PWC highlights that a staggering 32% of customers would walk away after just one bad interaction , underscoring the significance of meeting your customers' needs on the first try — every time. Red Flag #3: Ignoring Scalability and Security Concerns The final red flag revolves around business growth. Why is that?

Contact Center 59

Contact Center Cloud contact CRM Self service 59

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Not a word about Pokémon Go hysteria from this point on. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

Call Design

NOVEMBER 4, 2021

As technology and security increase, so too does the tightening around access and use of said data, especially within the contact centre. This can be deemed a security risk as these credentials can create multiple entry points to the data in the backend. Which is better Direct Query or Webservice? Maintenance.

industry standards 148

industry standards APIs SaaS Accountability 148

Beyond Philosophy

JUNE 6, 2019

For example, Madison Square Garden uses facial recognition technology for security purposes, which I don’t think anyone would argue is a bad thing. to help me optimize the security screening for flights. Facial expression analysis identifies how you, the person, feel, not who you are. These sound silly to us now.

Airlines 354

Airlines Banking Technology Customer emotions 354

Beyond Philosophy

NOVEMBER 23, 2023

I looked back over my actions leading up to it and realized all the places where I squandered those five minutes, like the extra cup of coffee that morning or the security line I chose to stand in when I made it to the airport. Five minutes could be an extra cup of coffee or an unfortunate choice of security line, but half an hour?

Feedback 195

Feedback Marketing Sales Personalization 195

Comm100

FEBRUARY 6, 2023

It requires that you digitize your banking services to be convenient, easy to use, personalized, and secure. In CX, self-service is the aspirational experience where service is provided to clients with no friction points along their journey. Improving customer experience goes beyond being on call 24/7 to address clients’ issues.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Beyond Philosophy

SEPTEMBER 26, 2014

Last year, we published a blog that talked about how despite evidence to the contrary, many consumers still had a lack of confidence in the economy. To feel confident, one must feel safe and secure. When you are looking at factual data that points to an obvious conclusion from the stock market (wouldn’t that be great?)

Consulting 326

Consulting Consulting Marketing Analytics 326

ProProfs Blog

OCTOBER 16, 2020

This blog will walk you through the basic step by step method to build an anonymous survey. Yes, we all have at some point in our lives. An anonymous survey helps Stella to capture the survey feedback, without collecting their personal information like name, phone number, email, etc. Wondering how? Benefits of an anonymous survey.

Surveys 158

Surveys Construction Personalization Feedback 158

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.

Best practices 159

Best practices Call Center Banking Contact Center 159

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. The trouble with cybersecurity is that it’s only ever as good as its weakest point. Physical security breaches. Does every office have CCTV?

Call Center 52

Call Center Engineering Education Best practices 52

Nicereply

APRIL 3, 2023

UI/UX makes a product visually appealing, easy to use, and secure. To gain it, companies must improve security and ensure users that their data is protected. Hackers accessed the personal information of over 145 million people , including Social Security numbers and credit card numbers. The second principle is security.

Education 52

Education Accountability Scripts Best practices 52

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Method:CRM

MARCH 13, 2023

Store large customer files securely. Informative blog content focusing on your target industries. Prioritize security It’s paramount that you prioritize the security of your portal users. Make sure that your customers feel secure by incorporating security measures into their portals. Save time and money.

Customer Experience 90

Customer Experience Self service Education Best practices 90

Hodusoft

APRIL 24, 2024

In this blog post we will discuss everything about ISDN, starting from its origin and evolution to how it works, its pros and cons, and the alternatives. Security ISDN offers a wide range of security features, such as encryption and authentication. Read on to know more. History and Evolution of ISDN How Does ISDN Work?

voip 52

voip Wireless Telecommunications Technology 52

Spearline

NOVEMBER 23, 2021

Gartner’s analysis of the B2B buying journey points to 6-10 decision-makers being involved in the buying group for a complex B2B solution. Security concerns An increasingly persistent concern and cloud-PBX challenge is the security of Voice over Internet Protocol (VoIP) services.

Marketing 98

Marketing Telecommunications voip B2B 98

Global Response

JULY 17, 2023

With cloud-based call centers, you get advanced analytics, reporting, data collection and call monitoring that can not only make your operations easier, but also create better customer engagement and support. Cloud-Based Call Center Security and Compliance Many companies are concerned about security when moving away from legacy systems.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Win the Customer

AUGUST 22, 2023

In this blog post, we will explore the customer journey in online shopping and highlight how technology has revolutionized every step, from browsing to delivery. Secure Payment Gateways : Advanced encryption technology ensures that your financial information is secure during online transactions.

Technology 52

Technology Chatbots Wait times Personalization 52

Talkdesk

JUNE 1, 2020

In this blog series we’ll discuss the five-point plan that Talkdesk has employed to ensure that our customers’ experience, and our customers’ customers’ experience, doesn’t miss a beat. With users now accessing our systems remotely, how do we ensure optimal security and compliance? Let’s not forget: We are not alone in this.

Contact Center 78

Contact Center Customer Experience Management 78

CSM Magazine

MAY 15, 2023

This blog discusses six ways to improve customer experience in healthcare. Therefore, customer service agent need to be empowered with better resources and knowledge, which will help them uncover patient pain points. Further in the blog, we have discussed more ways to foster customer brand loyalty.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

AWS Machine Learning

APRIL 11, 2023

This post outlines how to build and host Streamlit apps in Studio in a secure and reproducible manner without any time-consuming front-end development. This will serve as a starting point, and it can be generalized to demo any custom ML model. The code for this blog can be found in this GitHub repository.

Scripts 73

Scripts Automotive Engineering Healthcare 73

TeleDirect

OCTOBER 23, 2023

With the advent of the remote workforce, which doesn’t appear to be going away any time soon, VoIP became a standard, resolving many pain points while reducing costs. Secure Cloud Storage Continually updated, secure data storage centers host sensitive customer data.

voip 62

voip Wireless call center solutions Call Center 62

ProProfs Blog

SEPTEMBER 1, 2020

By the time you finish reading this blog, around a billion emails would have been shared. . Since an email management system would be able to sync all your customer contact information, your business just cannot afford to compromise on data security. Look for a tool that offers optimum security to protect your sensitive data.

Management 148

Management Accountability Analytics CRM 148

Hodusoft

AUGUST 9, 2023

In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. How can Multi-tenant Contact Center Software address some major common pain points of organizations? The next important thing is data security.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Co-browsing solutions prioritize security by concealing sensitive information fields, ensuring data privacy. Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing. What is co-browsing used for?

Technical Support 52

Technical Support CRM Technology Education 52