Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. million (USD). In addition, there have already been more than 4.5

Call Center 62

Call Center outsourcing Technology Finance 62

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. However, businesses must look ahead and plan – whatever it may bring.

Surveys 177

Surveys Education Enterprise Technology 177

JustCall

APRIL 2, 2021

In this blog, you will learn everything about HIPAA as well as the importance and benefits of a HIPAA-compliant VoIP phone system. Unless you're ready to bear the penalties and fines, you need to ensure compliance with the rules mentioned under HIPAA. So, let's first figure out what HIPAA compliance is all about.

voip 96

voip Healthcare Interactive Voice Response CRM 96

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. The hope was the Clean Diesel would boost sales in the U.S., which accounts for only about 6% of global sales for the brand. A willful act.

Banking 406

Banking Consulting Consulting Government 406

Global Response

OCTOBER 17, 2023

Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. But outsourcing in healthcare isn’t always simple. Scalability and flexibility in operations.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Ann Michaels and Associates

NOVEMBER 1, 2023

We discussed Brand Audits in a previous blog, which is another type of overt audit. Brand audits are designed to protect brand image in the context of the physical sales environment. Brand audits are designed to protect brand image in the context of the physical sales environment.

Analytics 52

Analytics Sales Customer Experience Customer Service 52

CSM Magazine

APRIL 25, 2023

This change has been mirrored in the increased number of automated and self-service payment options now available for contact centres, online and remote sales operations. This change has been mirrored in the increased number of automated and self-service payment options now available for contact centres, online and remote sales operations.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Self service Chatbots 52

Global Response

NOVEMBER 21, 2023

Healthcare BPO providers deliver high-quality, high-touch customer service—and more—to support internal teams and improve empathy, accuracy, security and satisfaction of your call center, while providing necessary support to your internal teams. The solution? How exactly does BPO enhance your healthcare support?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

ClientSuccess

NOVEMBER 23, 2021

For these businesses to work together – and for customers to get the most out of their products and services – there must be a secure way to connect, share, and engage on both sides. The case for vendor security posture transparency . and other details can give potential partners or customers a jumping-off point to get started.

SaaS 76

SaaS Sales Marketing Management 76

Global Response

OCTOBER 6, 2023

Want to grow your business sustainably and propel your business forward? Of course, every business owner wants to grow their business—but too many business owners make the mistake of thinking that doing everything internally is the most effective way to grow while maintaining quality. That couldn’t be further from the truth.

Consulting 62

Consulting Consulting Business Process Outsourcing outsourcing 62

Global Response

APRIL 27, 2023

You’re growing faster than you can manage and service levels are starting to decrease as a result. You’re outsourcing already to an onshore partner but need to scale faster (or more affordably). You need specialized help and your in-house team can’t meet all of your needs. Don’t see yourself in the above examples, but still considering nearshoring?

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Hodusoft

MAY 17, 2024

This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI. If you are in the call center or contact center industry, you must have come across the term at least once. What Is CTI?

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Creative Virtual

NOVEMBER 13, 2023

Embedded data security and privacy guiderails for customer data is another important aspect of our conversational AI platform, enabling customer confidence as well as supporting full legislative, governance and risk compliance.

Government 52

Government Technology Sales Customer Experience 52

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. But how do you try to get to know someone without it coming off as insincere, or merely a sales tactic. How well do you really know your customers?

B2B 98

B2B Healthcare Customer Support Sales 98

Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? All three have somewhat of a bad reputation—but one that’s not warranted. In all three cases, a bit of the right preparation can make all the difference between a good experience and a bad one. So, first things first: what exactly is an outsourced call center?

outsourcing 62

outsourcing Call Center Healthcare Service level 62

TeleDirect

MAY 12, 2023

Want to know more about your outbound call center performance? Metrics and KPI tracking will help you do this with ease. Measuring and examining your call center metrics and KPIs (key performance indicators) will provide valuable information about your outbound call center’s performance and identify any weak spots. Are they polite?

Call Center 62

Call Center Metrics Average Handle Time Scripts 62

SmartAction

NOVEMBER 1, 2023

What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

Global Response

NOVEMBER 6, 2023

Outsourcing is a common business practice—but is it a good one? While outsourcing offers many benefits for the company outsourcing, including more affordable labor, scalable teams, increased service hours, flexibility and more, there’s not always as many clear benefits for the workers providing those services.

outsourcing 62

outsourcing Call Center Transportation Metrics 62

Global Response

SEPTEMBER 21, 2023

When you’re handling your entire customer support and CX in-house, you’re not only using a resource-heavy and costly method, but you’re also limited to the expertise, time, resources, technology and strategy available in-house. The key lies in ensuring your outsourced call center implements some core best practices for e-commerce businesses.

Best practices 62

Best practices outsourcing Call Center Multichannel 62

Blueship Call Center

SEPTEMBER 26, 2023

Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century. As globalisation gained traction, technology allowed firms to grow. Cost effectiveness is what sticks out most.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

OctopusTech

JULY 21, 2023

Customer data nowadays is one of the most important types of data that are used by various businesses to optimize and improve their sales and marketing efforts. A company needs to understand how its potential customers think and understand in reaching the last stage of the sales funnel. What is Customer Data Management?

Best practices 62

Best practices Management Upselling Sales 62

SmartAction

JUNE 9, 2023

Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Today, conversational AI is everywhere. With lots of coverage and information swirling around, it leads many people to feel overwhelmed by its seeming complexity. Table of Contents What is Conversational AI?

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

JustCall

APRIL 7, 2021

Secure texting is of overriding importance in the healthcare industry. HIPAA-compliant texting apps protect patients' information from potential identity thefts and security breaches. In this blog, you will learn everything about how to send HIPAA-compliant text messages. What is HIPAA Compliance? But, there's a catch!

Healthcare 52

Healthcare Interactive Voice Response voip CRM 52

Global Response

SEPTEMBER 11, 2023

Choosing a call center provider is a difficult task—and it’s one that comes with a lot of responsibility. A call center can make or break your customer service, as well as significantly impact the reputation of your brand. Obviously, you can’t offload that role to the first call center you come across. Outbound call centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 17, 2023

But one of the most cost-effective outsourcing options is using a call center, as opposed to managing customer service and call center operations in-house. In this article, we’ll show you seven key ways using an outsourced call center can save your business money. Improve call routing and queue management.

Call Center 62

Call Center outsourcing Upselling Self service 62

Call Experts

JULY 27, 2023

In this blog post, we will explore the many benefits of a customer service call center and how it can help businesses deliver exceptional customer experiences. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

JivoChat

APRIL 16, 2023

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. trillion dollars by 2026—a significant increase of 56% from 5.2 trillion U.S. dollars worldwide in 2021.

Analytics 82

Analytics Engineering Advertising Sales 82

Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? So is a Mexico call center the best solution? It may be for your company, but we’ll show you how to decide. Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). The result?

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

Blueship Call Center

DECEMBER 12, 2023

The idea of outsourcing first surfaced as a way to relieve businesses of the burden of handling non-core operations, which may include everything from payroll and human resources to finance and accounting. Conversely, choosing the wrong vendor might result in subpar work, a lot of stress, and higher than-anticipated outsourced expenses.

outsourcing 73

outsourcing Call Center Business Process Outsourcing Contact Center 73

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Comm100

JANUARY 21, 2021

Live chat is typically used by sales, marketing, and customer support. Increase sales. Live chat doesn’t just help increase sales. There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat.

Surveys 98

Surveys Marketing Customer Support Sales 98

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Agent Desktop and user experience. Reporting and dashboards.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

24-7 InTouch

MAY 3, 2023

KYC is essential to the trust and safety of your business, leading to reduced fraud, enhanced risk management, and improved data management. Digital transformation has had a significant impact on the fintech industry , revolutionizing the way financial services are delivered and utilized. So what does this mean for brands combating financial fraud?

Finance 52

Finance Banking Government Accountability 52

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. Returning Customers Another benefit of SMS for real estate sales agents is that it personalizes communication, which can help real estate agents secure returning customers and referrals.

Real estate 52

Real estate Scripts Marketing Best practices 52