Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. Many onshore call centers—including in-house customer service operations—store data on physical servers as opposed to cloud-based systems.

Call Center 62

Call Center outsourcing Technology Finance 62

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring.

Best practices 122

Best practices Government Engineering Accountability 122

Monet Software

MARCH 10, 2021

The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Questions remain regarding how many of the habits and work models adopted during the crisis will endure when the coronavirus subsides. But what does the future hold once this pandemic passes?

Contact Center 118

Contact Center call center workforce contact center workforce Morale 118

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Tyler Riddell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

24-7 InTouch

APRIL 15, 2021

After more than a full year of BPOs operating contact centers in a 100% virtual environment, there have been some key learnings and takeaways that will continue to impact the customer care industry for years to come. . It also allows for a global approach to recruiting and managing your teams. . Employee Engagement.

Contact Center 52

Contact Center Morale Employee engagement Customer Care 52

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date.

Enterprise 96

Enterprise Real estate Chatbots Construction 96

Integrity Solutions

MARCH 11, 2021

While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Remember, you’re also managing the experience, not just leading a sales call. Distraction has won.

Sales 137

Sales Personalization Technology Accountability 137

Select VoiceCom Blog

MAY 25, 2022

For many people, a lot of factors in life can take higher priority over work. This is why having a flexible working environment is important to stay motivated and productive without sacrificing your personal endeavours. More workers are looking for a flexible work arrangement these days because of its many benefits.

Personalization 52

Personalization outsourcing Education Analytics 52

CSM Magazine

APRIL 20, 2022

In our last blog , we asked the question ‘what does wellbeing really mean?’ The major stress triggers of hybrid working practices, increased customer demand and a fast-changing competitive landscape are taking their toll as people adapt to a new world of work. 3 ways to de-stress the workforce.

Technology 52

Technology Coaching Analytics Enterprise 52

AWS Machine Learning

NOVEMBER 16, 2022

The latest release includes many new exciting features like support for Kubernetes v1.22, combined Python SDK for PyTorch, MXNet, MPI, XGBoost in Kubeflow’s distributed Training Operator, new ClusterServingRuntime and ServingRuntime CRDs for model service, and many more. Kubeflow on AWS. Kubeflow on AWS 1.6.1 Kubeflow on AWS 1.6.1

Metrics 67

Metrics Scripts Enterprise APIs 67

Momentum Telecom

MARCH 6, 2024

1] But despite their growing popularity, cloud technologies create new challenges for network management. They use expensive hardware devices such as routers, switches, and firewalls to connect branch locations to the central data center, which can be challenging to manage for large companies. How Does SD-WAN Work?

SaaS 52

SaaS Management Technology Marketing 52

AWS Machine Learning

SEPTEMBER 9, 2022

However, as a new product in a new space for Amazon, Amp needed more relevant data to inform their decision-making process. Part 1 shows how data was collected and processed using the data and analytics platform, and Part 2 shows how the data was used to create show recommendations using Amazon SageMaker , a fully managed ML service.

Analytics 69

Analytics Engineering APIs Metrics 69

Lumoa

FEBRUARY 14, 2024

But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes. The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Global Response

JUNE 27, 2023

In addition, many call centers employ inadequate screening and assessments during the hiring process, which fails to weed out ineffective candidates and often results in poor hiring decisions that result in poor service levels, additional time and resources spent on hiring and management, and poor long-term fits.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Densify is compatible with Amazon Web Services, Microsoft Azure, Google Cloud Platform, and hybrid cloud environments. I’ve been working there for two and a half years.

Coaching 106

Coaching SaaS Metrics Accountability 106

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And then I moved from human resources into more of an operational role. Michele’s an accomplished speaker, author, executive team member, and consultant.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

AWS Machine Learning

FEBRUARY 23, 2023

In addition to these two approaches, researchers are also exploring a hybrid approach that trains two different DNNs that are connected by an intermediate representation. Ultrasonics – Small, inexpensive sensors but works well only in short ranges. This post explains the functions based on a modular pipeline approach.

Automotive 90

Automotive Construction Engineering Scripts 90

Vistio

DECEMBER 15, 2021

One of the most successful pest management companies in the US. ” I called the bank, and I was fascinated with this person that I called an operator, or my mother called an operator. I wanted to be the operator. And I shortly thereafter became a 4-1-1 operator, directory assistance. Yeah, sure.

Contact Center 52

Contact Center Banking contact center associations Technology 52

Russel Lolacher

SEPTEMBER 20, 2022

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. Brass Tack Thinking Blog. She’s the senior manager in marketing solutions at LinkedIn, keynote speaker, writer through her breast hack, thinking brand. Russel Lolacher.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

CallSource Insights

JUNE 12, 2019

Products or services cannot be sold solely on the internet or in brick-and-mortar stores. Performance management helps companies understand how their phone lines and offline marketing attribution, as well as call handler performance, impacts their overall marketing and company success. What is the basis of performance management?

Management 40

Management Coaching Advertising Accountability 40

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Here’s an interesting blog on how should SaaS providers spend on Customer Success. For top SaaS companies in 2020, the product is to become the driver of growth.

SaaS 19

SaaS Engineering APIs Analytics 19

Cisco - Contact Center

DECEMBER 8, 2020

The past 10 months have surfaced unexpected challenges for us all, and changed the way we work, learn, communicate and connect. Billions of people found themselves working remotely this year, many without the resources they needed to do so effectively. Automate and Enhance the Work Experience with the New Webex App Hub.

Contact Center 144

Contact Center Wireless Personalization Technology 144

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Just as a little bit of a backdrop LiveXchange was work at home and gig long before work at home and gig were cool. Welcome to the pod, Terry.

Gamification 52

Gamification outsourcing Contact Center Technology 52

aircall

OCTOBER 11, 2022

When it comes to customer-facing team productivity and performance , only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. When teams consistently meet targets, line-of-business managers know that big bosses start asking questions: All targets met? Why “tougher”? Housekeeping over.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Momentum Telecom

OCTOBER 23, 2023

The pandemic forced a greater focus on digital transformation because the business world needed to move toward hybrid workforces as the workforce of the future. SD-WAN solutions , cloud platforms, and IoT are the three key technologies that are making digital transformation work. How does SD-WAN work?

Technology 52

Technology Enterprise Accountability Management 52

SmartKarrot

MAY 16, 2023

From silent hiring to hybrid work models, the landscape is constantly changing. In this blog, we will explore how AI in Recruitment will solve Remote Work challenges for recruitment teams, and why it’s the future of hiring. The New York Times called it “ a highly capable linguistic super brain.”

Feedback 10

Feedback Education Technology industry standards 10

SmartKarrot

MAY 16, 2023

From silent hiring to hybrid work models, the landscape is constantly changing. In this blog, we will explore how AI in Recruitment will solve Remote Work challenges for recruitment teams, and why it’s the future of hiring. The New York Times called it “ a highly capable linguistic super brain.”

Feedback 10

Feedback Education Technology industry standards 10

Call Design

FEBRUARY 27, 2022

These are often the sentiments expressed as working from home employees reshuffle pandemic style and adapt. Those who have worked at home know how hard it is to remain motivated and attentive throughout the entire day. In a recent study, 25% of recipients found their virtual teams were not fully productive.

Gamification 78

Gamification Consulting Consulting Management 78

IdeasUnlimited

OCTOBER 24, 2022

While major corporations tend to steal the spotlight in business news, SMB’s continue to silently grow, innovate and offer products and services that enterprises capitalize. Startups have managed to find incredible talent from all over the world and have captured much of the high-skill labor that previously drove corporations.

Enterprise 94

Enterprise outsourcing Government call center solutions 94

AWS Machine Learning

JUNE 26, 2023

Their primary focus is to ensure that users operate with the utmost security, adhering to the principle of least privilege. To address this challenge, AWS introduced Amazon SageMaker Role Manager in December 2022. With SageMaker Role Manager, administrators can efficiently define persona-based roles tailored to distinct user groups.

Management 71

Management Construction Automotive Engineering 71

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In this blog, we’ll discuss how to create goals that will take your call center to the next level. 7 Things Great Call Center Managers Do Every Day Why Do My Contact Center Agents Need Goals?

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

JustCall

NOVEMBER 16, 2022

employees wish to work remotely at least once a week once the pandemic is over. In this blog, we will look at the top five reasons why Mobile VoIP is emerging as a must-have for businesses. How Does Mobile VoIP Work? With VoIP-enabled mobile phones, employees can easily work remotely. Step 2: Input your details.

voip 52

voip Transportation Technology CRM 52

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. What is Workforce Management (WFM)? WFM is a set of processes that helps optimize employee productivity. How does WFO work in the Call Center? Let’s take a look.

Management 86

Management Gamification Quality management Schedule adherence 86

Jon Arnold

NOVEMBER 15, 2021

For this blog post, I want to put a spotlight on that and bring in SIPPIO. Partner Portal automates the entire quote to cash process to increase revenue, maximize profits per user and offer cross-sell/upsell opportunity by reducing sales admin, operations, and support overhead. One of the most significant features is voice-enablement.

Upselling 45

Upselling Sales Marketing Management 45

8x8

OCTOBER 17, 2018

Strong growth, almost euphoric sentiment and the highest productivity improvements of any industry indicate manufacturing has its mojo back.1 Is your environment all on-premise, a hybrid across and cloud, all in the cloud but on many clouds, or is everything on one cloud platform? The manufacturing industry is on a tear.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73

AWS Machine Learning

JUNE 6, 2023

For instance, if you have on-premises restrictions or existing investments in open-source products, you can use Amazon EC2, AWS ParallelCluster , or AWS UltraCluster to run distributed training workloads based on a self-managed approach. Consider changing this when moving this solution to production.

Scripts 70

Scripts APIs Benchmark Management 70