Natalie Petouhof

JUNE 9, 2016

With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft Dynamics and Lithium’s community data, social customer intelligence and analytics. Tweet Is social CRM dead?

Technology 45

Technology CRM Customer centricity Analytics 45

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. The big one. HDI 2018 – Conference and Expo April 10 – 13, Las Vegas, NV. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

SmartKarrot

SEPTEMBER 28, 2020

There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Luckily, there have been many B2B SaaS conferences happening all around the world which call SaaS enthusiasts from different parts of the world every year. So here we go!

SaaS 10

SaaS B2B Big data Enterprise 10

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Ever since Google made “ data scientist ” the sexy job title for the decade, both suppliers and users have obsessed with technology and technical skills.

CRM 100

CRM Analytics Consulting Consulting 100

Branch Mesenger

MAY 2, 2018

Last year, during the Miami conference, they outlined the efforts of a multi-year initiative that sought to reimagine the tired, clunky corporate technology that has eroded the tenets of customer experience. Using Big Data to Make Leadership Advances in the Workplace. Apply Insights Via Employee Interactions, Interviews.

Engineering 74

Engineering Morale Employee engagement Big data 74

Call Experts

JANUARY 23, 2019

Fortunately, the latest technologies utilize artificial intelligence and big data to address customer concerns and process inefficiency. Proper strategies and technologies are also essential to fill the differences between online and offline. Summer Conferences for Medical Professionals and Equipment Providers.

Management 53

Management outsourcing Call Center Answering services 53

AWS Machine Learning

FEBRUARY 2, 2024

Abdullahi holds a MSC in Computer Networking from Wichita State University and is a published author that has held roles across various technology domains such as DevOps, infrastructure modernization and AI. Beyond the realm of technology, he finds joy in the art of exploration. He also holds an MBA from Colorado State University.

Big data 91

Big data Technology Management Engineering 91

Talkdesk

APRIL 12, 2016

The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. Click to Tweet. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

AWS Machine Learning

JULY 19, 2023

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon.

Construction 63

Construction APIs Big data Engineering 63

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. These tools have enabled Patsnap’s global customers to have a better understanding of patents, track recent technological advances, identify innovation trends, and analyze competitors in real time.

APIs 67

APIs Engineering Construction Benchmark 67

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Unfortunately, technology suppliers are now adopting the approach of deploying people at a problem. However, technology adoption should save time and make the org more efficient. Increased dependency on CS Ops.

Upselling 52

Upselling Calibration Engineering Big data 52

AWS Machine Learning

MARCH 30, 2023

With an increased number of duels per match (+10% compared to previous season), the Billy Goats managed to finish the last season on a strong seventh place, securing a surprising spot in the UEFA Europa Conference League. His skills and areas of expertise include application development, data science, machine learning, and big data.

Coaching 72

Coaching Telecommunications Consulting Consulting 72

inmoment

NOVEMBER 15, 2018

From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology.

Chatbots 40

Chatbots Big data Technology Analytics 40

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). On closer look, don’t be fooled. Flavio Pereira , Founder and CEO, Nuveo.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

AWS Machine Learning

FEBRUARY 29, 2024

Prior to joining AWS, Mark was an architect, developer, and technology leader for over 25 years, including 19 years in financial services. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23. Mark holds six AWS Certifications, including the ML Specialty Certification.

APIs 113

APIs Healthcare Scripts Enterprise 113

Infinity

MAY 25, 2019

So, it’s no wonder that the Digital Marketing World Forum (DMWF) was packed with eager marketers swarming conferences looking for the latest advice on how to make their digital marketing perform for them. It would be unfathomable to imagine a marketer being able to attend every conference. Turn big data into business insights. “

Marketing 40

Marketing Gamification Surveys Big data 40

Customer Interactions

APRIL 6, 2013

I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. One thing that stoodout this year was the focus on Big Data. In particular, open source intelligence and unstructured data analyticswere two hot topics.

Big data 34

Big data Government Management Technology 34

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Customer Interactions

NOVEMBER 6, 2014

As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage. I was delighted to have the opportunity to speak on this very topic at the Secured Cities conference in Baltimore this week. If one thing is clear, it’s that video cameras and voice recordings are everywhere.

Analytics 29

Analytics Government Big data Education 29

Fonolo

SEPTEMBER 11, 2018

And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). On closer look, don’t be fooled. Flavio Pereira , Founder and CEO, Nuveo.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Russel Lolacher

NOVEMBER 28, 2022

And you don’t know, you know, I’m not a big data guy. And then you start to see it replicated by the people that you’re kind of sharing this with, and you go to different conferences, right, and you talk about it more and more, and you’re like, that’s validation that we are on to something.

Government 98

Government Employee engagement Management Personalization 98

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Today, the biggest risk in attempting to replace humans with technology is that companies fail to deliver the desired customer experience.

Chatbots 49

Chatbots Contact Center Analytics Technology 49

Customer Interactions

MAY 3, 2013

I’m just back from my second NICE Interactions global customer conference. This year it was held in sunny Orlando, where over 2,000 NICE customers and business and technology partners shared information and best practices, and learned about new solutions for their organizations. It was Even Bigger, Better than Last Time!

voip 43

voip Big data Education Best practices 43

Natalie Petouhof

SEPTEMBER 21, 2016

This is a typical process that happens when there is a new area of technology area. Static Analytics – which drives the use of real-time, big-data analytics. Lochbridge is creating connected fleets where IOT and big data is being used for predictive maintenance in monitoring fleet / cargo to reduce the response time.

Big data 40

Big data CRM Construction Analytics 40

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40

Spearline

MAY 8, 2019

If a customer complained that their conference call was disrupted by a participant with poor audio, we may not have the originating phone number, and might only be provided a rough understanding of the call time. A real game-changer. Why a game-changer? Before Spearline, escalation to the carrier was often ineffective.

Marketing 40

Marketing Engineering Technical Support Big data 40

AWS Machine Learning

MARCH 15, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon.

Healthcare 106

Healthcare Big data Engineering Accountability 106

Beyond Philosophy

NOVEMBER 19, 2020

From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. It appeals to me because it uses a data-driven approach.

Customer Experience 335

Customer Experience Customer emotions Customer centricity Consulting 335

Natalie Petouhof

JULY 14, 2015

The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. In its fifth year, the Constellation SuperNova Awards will recognize eight individuals who demonstrate true leadership in digital business through their application and adoption of new and emerging technologies.

Enterprise 65

Enterprise Marketing Technology Customer Experience 65

CSM Magazine

SEPTEMBER 23, 2021

We’re talking about technologies that can help you become more efficient and cost-effective. Thanks to cloud technologies, business has the ability to scale quickly. Big Data for retail is a powerful and useful tool. It is also important for them to ensure that medical data is protected at the right level.

Technology 52

Technology Transportation Healthcare Education 52

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. On day 2, we have artificial intelligence and related technology taking center stage. It’s not just about technology! Wednesday, July 24th Artificial Intelligence.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Customer Interactions

MARCH 11, 2013

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity. NICE Interactions Security Situation Management'

Big data 40

Big data Banking Analytics Best practices 40

AWS Machine Learning

FEBRUARY 1, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. He entered the big data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences, including Strata and GlueCon.

Best practices 112

Best practices Engineering SaaS APIs 112

SmartKarrot

AUGUST 12, 2021

For example, the AI-based face recognition technology observes and examines facial expressions in video conferences and face-to-face conversations. The power of AI, ML, and big data has facilitated a decision-making metric. In contrast, decisions should depend on data.

Customer Experience 11

Customer Experience Automotive Chatbots Big data 11

Natalie Petouhof

FEBRUARY 24, 2016

It will be the year that customers return to stores because technology is engaging them in new ways, making them want to buy more and come back. With the Fridays’ Service Style technology the customer’s order is processed right at the table, the device also helps manage the waiting list and queue.

Personalization 40

Personalization Entertainment Marketing Sales 40

AWS Machine Learning

JANUARY 4, 2024

Randy has held a variety of positions in the technology space, ranging from software engineering to product management. In entered the Big Data space in 2013 and continues to explore that area. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon.

Best practices 119

Best practices Enterprise Engineering APIs 119

Interactions

SEPTEMBER 19, 2019

Thanks to FSTEC , it’s never been more clear how far restaurant technology has come – and just how close the future really is. The conference, held Septemer 8-10 in Dallas, brought together operators and vendors from all over, connecting the dreamers and doers who are shaping restaurant science fiction into restaurant fact.

APIs 70

APIs Big data Engineering Sales 70