ShepHyken

OCTOBER 11, 2019

Knowing that a major design conference was coming to San Francisco, the pair crafted a rudimentary website targeted to conference attendees and offered guests the opportunity to sleep on one of three air mattresses and enjoy uncooked pop tarts and orange juice. Read Shep’s latest Forbes article: Ten Ways To Handle A Brand Crisis.

Technology 240

Technology Customer Experience Personalization Engineering 240

CustomerSuccessBox

APRIL 18, 2022

That is due to the changes instilled by the technological revolutions in the industry. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you.

SaaS 52

SaaS Education Technology Marketing 52

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

WiserOwl Blog

JANUARY 17, 2023

Columbus, Indiana, January 17th, 2023 — WiserOwl, will sponsor the upcoming 21st Annual NECCF Conference & Expo at Gillette Stadium in Foxborough, MA, to be held on June 13th, 2023. This highly anticipated event showcases the latest in technology and innovation for the contact center industry.

Contact Center 52

Contact Center Technology 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Remote Work – or a Version of – is Here to Stay. ENJOYING THIS ARTICLE?

Contact Center 68

Contact Center Consulting Consulting Technology 68

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Engineering 71

Engineering Education Accountability Technology 71

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

Jon Arnold

AUGUST 15, 2023

That would be Myrtle Beach - first time there for me - where I was invited to speak at NCEC’s 2023 Technology Conference and Expo. This event was a great way to learn about the current state of energy, along with what’s on tap technology-wise.

Technology 52

Technology Contact Center Customer Experience Customer Service 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Real estate Entertainment Consulting 59

Contact Center Pipeline

APRIL 5, 2017

Last week, I was hanging out at SWPP’s 2017 Annual Conference in Nashville. One thing I especially enjoy about this conference (besides the sessions) is walking through the showroom to catch up on the latest cool WFM features, products, and technology from industry vendors.

Technology 100

Technology Contact Center Call Center Management 100

JustCall

MARCH 13, 2023

A conference call meeting is conducted virtually through telephones or web applications. Wondering how to host a conference call meeting? This guide will walk you through the step-by-step process of setting up conference calls. This guide will walk you through the step-by-step process of setting up conference calls.

voip 40

voip Technology 40

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference.

SaaS 52

SaaS Finance Marketing Technology 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices Technology 72

Jon Arnold

DECEMBER 5, 2019

Consultants play a key role in helping IT and business decision-makers get the right mix of communications technologies, and the job isn’t getting any easier. Taking the glass half-full view, I provided my analyst perspective on the conference, and it’s running now on the BCStrategies portal.

Consulting 64

Consulting Consulting Technology 64

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

WiserOwl Blog

JANUARY 17, 2023

Columbus, Indiana, January 17th, 2023 — WiserOwl, will sponsor the upcoming 21st Annual NECCF Conference & Expo at Gillette Stadium in Foxborough, MA, to be held on June 13th, 2023. This highly anticipated event showcases the latest in technology and innovation for the contact center industry.

Contact Center 40

Contact Center Technology 40

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. eTail: eCommerce & Omni-channel Conference – Palm Springs, CA – Feb.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Nuance

MAY 28, 2019

For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.

Best practices 56

Best practices Technology 56

SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management.

Contact Center 128

Contact Center Technology Coaching Analytics 128

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Technology 93

Technology Employee engagement Personalization Customer Support 93

TCN

JANUARY 6, 2022

Cloud-based call center technology Provider TCN will bring its clients together for a one-day event, The post TCN to Host First Annual C3 Virtual User Group Conference for Contact Center Professionals appeared first on TCN.

Contact Center 52

Contact Center Call Center Technology 52

Insite Managed Solutions

JULY 24, 2017

Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. When we speak with companies, we are frequently asked what is new within the contact center industry.

Contact Center 40

Contact Center Technology Customer Experience 40

CX Global Media

MAY 25, 2017

And Lori Bocklund has seen both happen in the current Wild West of contact center technology that exists today. Unstable Contact Center Technology. As Lori states, when it comes to contact center technology, all of this is happening. It’s like the Wild West out there with contact center technology.” Click to Tweet.

Contact Center 185

Contact Center Technology CRM Finance 185

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Contact Center 67

Contact Center Abandon rate Benchmark Call Center 67

CSM Magazine

MAY 5, 2023

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. This requires an emphasis on seamless end-to-end journey design, rather than just the technologies chosen to deliver it.

Technology 52

Technology Customer Service B2C Consulting 52

VirtualPBX

AUGUST 11, 2020

With the help of technology it’s easy to collaborate, communicate, and work productively in remote work environments. Plus when workers need to go to meetings, conferences, or events, it’s a lot easier if they have a specific laptop that’s set up to their needs and they’re used to using. Improved Connectivity. Project Management Tools.

Technology 98

Technology Management Personalization 98

Serenova

MARCH 1, 2020

Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. The post We’ll See You at Channel Partners Conference and Expo 2020 appeared first on Serenova.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). They believe all customer questions can be answered digitally with AI-infused technology. Someone commented, “AI is going to make us stupid.” Many people think that AI will be used to replace customer support agents – and even salespeople. Humans can.

Customer Service 320

Customer Service Customer Support Technology Personalization 320

Jon Arnold

OCTOBER 5, 2018

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Aside from this post, my next No Jitter column will run early next week, and it’s about the conference keynote about cybercrime - it was very good, so watch for that.

Consulting 58

Consulting Consulting Enterprise Technology 58

Beyond Philosophy

FEBRUARY 15, 2024

Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Customer emotions 222

Customer emotions Call Center Customer Support Customer Experience 222

Bright Pattern

JUNE 5, 2019

Four years ago, Pommie Lutchman, CEO of Ocular Technologies, was at a conference, contemplating a cloud-based CX software platform that would meet the demand in the 5–500 seat Southern African contact center market. But with Ocular Technologies, facing adversity is something it has always approached head-on.

Technology 74

Technology Contact Center Marketing 74

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Chip Bell did a fantastic job of wrapping up the conference and inspiring us to deliver a customer experience that sparkles.

Contact Center 68

Contact Center Journey mapping Entertainment Chatbots 68

Contact Center Pipeline

MARCH 22, 2017

Omnichannel is everywhere—vendor marketing, analyst articles, conference sessions, client wish lists. While touted as a new concept, it doesn’t seem all that different from the multimedia routing and reporting (MMRR) that have been around for years and have been so difficult to achieve.

Technology 100

Technology Marketing Management CRM 100

CCNG

OCTOBER 14, 2021

Our business requires us to be an expert in not just running a contact center but also recruitment, logistics, employee engagement, budgets and the evolving technology marketplace. I speak with a lot of vendors and technology firms. Where do you start? I would advocate you start with your own values and culture in your center.

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195