Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. This article was originally published by Gainsight.

B2B 78

B2B Feedback Consulting Consulting 78

ClearAction

NOVEMBER 7, 2017

B2B Voice-of-the-Customer: Integrating Decision Influencers’ Views Lynn Hunsaker. Your company loses the sale. Ways to Integrate B2B Influencers’ Views. Originally published as an Advisor monthly column on CustomerThink.com as B2B Voice-of-the-Customer: Integrating Decision Influencers’ Views.

B2B 109

B2B Journey mapping Accountability Best practices 109

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Sales Influencers You Should Be Following. by Will Milano. Alan Allard . Joanne Black . Tiffani Bova .

Sales 124

Sales B2B Engineering Consulting 124

bold360 Blog

FEBRUARY 6, 2019

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. Today’s B2B buyers shop for business solutions just like they shop for personal products. Today’s B2B buyers shop for business solutions just like they shop for personal products.

B2B 82

B2B Personalization Chatbots B2C 82

TeamSupport

JULY 27, 2020

This proves particularly important with B2B (business-to-business) relationships using an MRR (monthly recurring revenue) model since those customers tend to be higher value, thus more critical to retain. There is an indication that the intent to purchase B2B software might be settling out according to a recent survey by TrustRadius.

B2B 90

B2B Finance Metrics Customer Support 90

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

CustomerSuccessBox

OCTOBER 19, 2021

You should educate your customers before and also after a sale. As a CSM, you need to educate your customers post-sales. If you are a B2B SaaS company, you will have a multi-layered education process. Once you’re clear about what they want to achieve, it’s time to consult them, guide them, and help them reach their desired goal.

Education 52

Education Consulting Consulting Management 52

TeamSupport

JUNE 22, 2020

A B2B (business-to-business) environment is the other way around. There had been a sales process that the company was involved in and there is already a great deal known about the company, its support department, and the customers it serves. And it reaches out to the support they provide to their B2B clients.

B2B 64

B2B B2C Upselling Consulting 64

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B CRM Enterprise Upselling 91

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business.

Sales 95

Sales Automotive B2B Entertainment 95

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

ClearAction

NOVEMBER 14, 2017

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Like the touch-points we typically think about — online user experience, marketing content, sales, and service — these industrial post-purchase touch-points should be analyzed and optimized for consistent performance. B2B Customer Experience: Do This, Not That.

B2B 59

B2B Customer Experience Journey mapping Engineering 59

Integrity Solutions

APRIL 5, 2021

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? Just like a football team must strengthen its performance to be competitive after moving up to a stronger division, sales teams need to sharpen their capabilities to compete and win in the coming economy.

Sales 64

Sales Accountability Strategic Value B2B 64

ShepHyken

OCTOBER 6, 2022

This week, we feature an article by Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. In the process, B2B and B2C customers from the US, Canada, UK, Europe, the Middle East, and East Asia answered 1m+ survey questions.

Journey mapping 175

Journey mapping Customer emotions Customer effort B2C 175

ShepHyken

FEBRUARY 25, 2019

CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. by Adrian Swinscoe.

Customer Service 220

Customer Service B2B B2C Consulting 220

Answer Dash

OCTOBER 15, 2018

Our team at BrightTALK recently had a chance to interview a number of marketing professionals and get their thoughts and predictions about some of the key trends in B2B marketing. Many of the new software applications on the market focus on this most critical precursor to sales.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 1 – B2B calls do not need to comply with the TCPA. B2B calls are not exempt from all provisions of the TCPA. State that the call is for telemarketing purposes.

Wireless 98

Wireless Telemarketing Abandon Call B2B 98

ClearAction

DECEMBER 13, 2017

Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them.

Customer centricity 54

Customer centricity Sales Entertainment Government 54

Beyond Philosophy

MARCH 26, 2021

In my work over the past 20 years, I have a database with millions of responses from various types of customers and across all kinds of organizations, business-to-business (B2B) and business-to-consumer, and even different countries. Others might want to see higher sales. These responses reveal that people buy based on emotions.

Journey mapping 301

Journey mapping B2B Customer emotions Personalization 301

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy.

Customer Service 221

Customer Service B2B B2C Accountability 221

Quality Contact Solutions

AUGUST 26, 2021

Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Outbound telemarketing services refer to a business reaching out or selling a product to another company (B2B), or individual (B2C). Sales representatives have busy schedules and need to focus on what matters, closing.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

Influitive

APRIL 22, 2015

For years, B2B marketers have largely viewed B2C loyalty tactics as irrelevant in their space. After all, B2B buyers don’t respond to reward points and coupons. Plus, customer retention has long been seen as the responsibility of those in sales, service, and support. B2B Loyalty, The B2C Way. Download the report now.

B2C 66

B2C B2B Customer retention Marketing 66

ClearAction

JULY 20, 2023

On the consultant side, fast-paced change in tech makes fascinating studies to sell. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs. B2B technology buyer negative sentiment: Buyer renewal champions are managing a frustrating chain of decisions during renewals and expansions.

Technology 62

Technology Consulting Consulting B2B 62

Quality Contact Solutions

DECEMBER 31, 1969

Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff. However, most inside sales organizations can’t do appointment setting and closing successfully. They need to stay focused on sales. Start a Conversation.

Telemarketing 58

Telemarketing Sales Scripts outsourcing 58

Satrix Solutions

APRIL 21, 2022

But in helping our B2B clients answer important questions such as the ones listed above, we’ve found that a qualitative research component is often necessary, and beneficial. The Benefit of Qualitative Research in B2B. Account Business Reviews (QBRs / EBRs). Customer Advisory Boards / Product Councils.

Customer Experience 103

Customer Experience B2B Feedback Consulting 103

Beyond Philosophy

MAY 24, 2016

And, as also reported by Ambassador, word-of-mouth influence is perhaps even more impactful among b2b consumers: – 91% of b2b purchasers are influenced by word-of-mouth when making their buying decisions (USM). – And alienated customers can be ‘badvocates’, even saboteurs, if their experiences have been negative.

B2B 236

B2B Government B2C Consulting 236

Beyond Philosophy

AUGUST 30, 2016

And, as many consulting organizations have determined, today these factors are critical for both understanding leveraging downstream customer behavior. As a core performance metric, customer advocacy is very much alive and well in both B2B and B2C products and services. The Case for Strengthening Sales Governance.

B2C 150

B2C B2B Customer advocacy Consulting 150

Calltools

JUNE 19, 2019

Anyone responsible for hiring inside sales reps has one goal: hiring people who perform well. For example, you need a particular set of skills to run a call center tasked with quick sales. If you’re starting a sales team from scratch , reviewing the traits listed below will help you clarify your requirements.

Sales 40

Sales B2C Consulting Consulting 40

Genroe

FEBRUARY 18, 2015

Are you confident in your post-sales team’s ability to secure renewal business? How customer feedback can help you quantify next year’s sales. This session is relevant to CXOs and Sales/Marketing executives in B2B companies, especially in hi-tech or business services. Driving Customer Success with Net Promoter® metrics.

B2B 45

B2B SaaS Consulting Consulting 45

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Sabine was recently recognized as a nominee for Sales Confidence’s TOP 50 UK SDR Managers of 2022.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Satrix Solutions

MARCH 11, 2021

No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them. Collecting Competitive Intelligence in the Sales Process. Do you have a sales kick-off on the horizon?

B2B 78

B2B Sales SaaS Feedback 78

Satrix Solutions

FEBRUARY 1, 2022

Thankfully this attitude towards surveys is relatively rare in B2B. However, as a CX consultancy, we occasionally hear (or read) very negative reactions when inviting someone to participate in a survey on behalf of our clients. I’m always curious why some B2B folks “hate” surveys. How many B2B companies field surveys nowadays?

Surveys 78

Surveys B2B Feedback Technical Support 78

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. how to design and build a sales & marketing growth machine, etc.

SaaS 64

SaaS Customer centricity B2B Best practices 64

Beyond Philosophy

AUGUST 5, 2021

For example, at Beyond Philosophy , a B2B company, we help organizations improve their Customer Experience, which is a service. For example, at our global Customer Experience consultancy, we create custom solutions for our clients. When I was still working in corporate, I handled sales management training.

B2B 195

B2B Consulting Consulting Benchmark 195