SharpenCX

FEBRUARY 24, 2023

Training doesn’t have to involve a half-day seminar. Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. And, we all know disengaged agents are not providing the personalized service your customers are looking for. Training needs to be ongoing and can be done in a variety of ways.

Banking 76

Banking Personalization Customer Experience Chatbots 76

CSM Magazine

JUNE 30, 2021

Compared to TikTok, Instagram offers more video features such as IGLive which allows businesses to broadcast live events and seminars. The most popular demographics on the app are 18-24 years who account for 41 percent of users. It accounts for more than 2 billion active monthly users between 18 and 65 years.

Entertainment 52

Entertainment Accountability Marketing Technology 52

Inbenta

JUNE 2, 2021

This can be an email account, a chat tool, or a project management system among other channels. They can provide 24/7 information on any company issues, from policies, seminars, documents to how to book meeting rooms or know more about after-work groups. Chatbots can simplify onboarding.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Vcaretec

MAY 22, 2023

Shared agents work on many projects and receive account-specific training to match your unique needs as a business. In such cases, callers might want assistance with their accounts or in comprehending the intricacies of the service providing; our crew is equipped to aid them. Every day, every day of the week, every day of the year.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

Robert Davis

AUGUST 11, 2020

Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. For Agents: The Secrets of The Quality Conversation. With the Zoom approach, we will deliver this training and use this approach over seven weeks.

Contact Center 62

Contact Center Coaching Accountability Time management 62

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Monitoring customer satisfaction scores of customers who have renewal deadlines coming up can help you flag accounts that may need special attention. Assign mentors to staff members to assist with on-the-job training.

Best practices 95

Best practices Benchmark Education Surveys 95

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Customer Success Executives is another LinkedIn community and is tailored towards customer success account managers and executives in the software and internet space. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals.

Best practices 115

Best practices SaaS B2B Marketing 115

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Engineering Education Banking 52

JivoChat

DECEMBER 14, 2022

Corporate events like workshops, lectures, and seminars offer you the opportunity to connect in person with professionals from different companies and regions. You can also link it on your Instagram, Twitter, and Facebook account. . Enjoy In-Person Network Opportunities. Promote your LinkedIn profile with your e-mails as well.

Education 75

Education Personalization Accountability 75

CSM Magazine

MAY 29, 2018

Decades ago my first real job after graduating university was selling accounting systems door to door to businesses. As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Construction 55

Construction Coaching Accountability Customer Service 55

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) What is a CRM? Who owns it? Sales or Sales Operations. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 84

Customer Experience Advertising Airlines Customer Care 84

Comm100

MAY 16, 2023

Young students with a fresh credit history are easy targets for attackers and they exploit loopholes to get access to databases and accounts. Identity thieves can gain access to bank accounts and credit cards, file false tax returns, apply for unemployment benefits, and even steal medical information. But this doesn’t end here.

Education 76

Education Chatbots Engineering Banking 76

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. And in 2018, women of color accounted for 47% of all women-owned companies. Women leaders continue to rise with leaps and bounds. now owned by women.

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. And in 2018, women of color accounted for 47% of all women-owned companies. Women leaders continue to rise with leaps and bounds. now owned by women.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Quality Contact Solutions

DECEMBER 31, 1969

Now that you have followed the 6 key steps to Successfully Outsource your Inhouse Customer Care it is your outsourcers responsibility to manage your account. Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. In this model the manager changes from what they did before.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Kapta Customer Success

MARCH 14, 2019

Your strategic accounts are everything, and if you’re doing your job right and nourishing the accounts correctly, you should be everything to their organization as well. So, how do you make your new key account management program succeed? Focus on the Big Change. Get the Buy-In.

Accountability 45

Accountability Feedback Coaching Management 45

Back Office Centers

OCTOBER 18, 2023

The majority of outsourcing companies employ skilled individuals for certain positions and then subject their brand-new workers to intensive internal training and seminars. You can rely on the task being done accurately and by a professional if you engage an accountant to conduct some number crunching for you.

outsourcing 40

outsourcing Government Accountability Technology 40

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Empower them to credit a customer’s account if that’s what’s needed to fix a situation. If Jessica wants to become an account executive, challenge her to upsell current clients when a product or service meets their needs. And, encourage your agents to own customer relationships.

Management 67

Management Coaching Construction Contact Center 67

CustomerSuccessBox

APRIL 29, 2022

Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing. It notifies you if it detects anything that could indicate a future churn risk, allowing you to jump directly into where you’re required while still having time to rescue the account.

SaaS 52

SaaS Customer retention Metrics B2B 52

Integrity Solutions

FEBRUARY 1, 2019

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Change behavior; don’t just give information.

Coaching 62

Coaching Sales Government Accountability 62

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

APRIL 12, 2023

Consistently meet monthly and quarterly revenue targets and proactively spot chances for an account’s expansion and growth. To increase your degree of achievement, attend additional training sessions and seminars offered by the company. Introduce and integrate corporate accounts.

Education 19

Education Engineering Accountability Feedback 19

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Articulate the value and business benefits of the complete range of GBG products and services.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Onboard new accounts, understand the customer’s objectives, consult and educate customers about the most relevant solutions to ensure that their goals are achieved.

Education 19

Education Healthcare Accountability Coaching 19

ijgolding

DECEMBER 3, 2014

Over the last few months, I have had a number of conversations with people in my networks about the challenges being faced by the traditional professions – predominantly law and accountancy.

Customer centricity 90

Customer centricity Customer Experience Customer retention Sales 90

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. But with the rise of the hybrid sales model, the recruitment process has changed dramatically.

Best practices 52

Best practices Sales Morale Personalization 52

PeopleMetrics

MARCH 1, 2017

Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Offer financial seminars aimed for women. Make branches available for community events after hours."Build Build mutual trust with our customers."Waive Empower women."Offer

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

SmartKarrot

APRIL 12, 2023

Consistently meet monthly and quarterly revenue targets and proactively spot chances for an account’s expansion and growth. To increase your degree of achievement, attend additional training sessions and seminars offered by the company. Introduce and integrate corporate accounts.

Education 15

Education Engineering Accountability Feedback 15

Toister Performance Solutions

JANUARY 10, 2019

Think about the last customer service seminar or conference you attended. You can get a free 30-day trial account if you don't already have a subscription. The surprising response to that is video is still the way to go! Here's a simple exercise to help you understand the problem with a full or half-day live training class.

Consulting 48

Consulting Consulting Customer Service Accountability 48

CSM Magazine

NOVEMBER 24, 2022

The simplest and most effective approach for a dentist to assess how good their practice is doing is to hire a dental accountant. A good dental accountant will be your most trusted financial advisor, helping establish your practice’s financial health. Qualities Your Dental Accountant Must Possess. Knowledgeable.

Accountability 52

Accountability Finance Banking Management 52

TeleDirect

AUGUST 23, 2019

Taking reservations for seminars and other events. We hire the best call agents and provide dedicated account management to each of our clients. Making outbound calls. Web-generated lead follow up. Handling customer complaints. Setting appointments. Generating leads. Providing technical support. Providing emergency response services.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Callminer

APRIL 21, 2020

What I liked the most are the seminars and workshops we did all year round. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle.

Call Center 182

Call Center Management Scripts Coaching 182

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Think of Instagram or Spotify, your email account, Slack, or Process Street….

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

JULY 2, 2021

Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Begin building strong relationships with key customer contacts.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deliver client training and seminars MeasuredU client education curriculum. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities.

Upselling 10

Upselling Enterprise Feedback Engineering 10

SmartKarrot

MAY 11, 2021

Build and lead a team of Customer Success Managers, Customer Success Specialists and Renewal Specialists and maintain a departmental budget and hiring plan, with accountability for cost and margin impacts as a function of overall portfolio revenues. Deliver client training and seminars MeasuredU client education curriculum.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10