Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

CX Global Media

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. This seminar is designed to help you better understand what supervisors need to know and be able to do, along with options for providing the essential skills and knowledge. Seminar Leaders. Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach – Click to Tweet.

Breakfast seminar: transforming your contact centre

Aspect

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer. Breakfast seminar programme. The post Breakfast seminar: transforming your contact centre appeared first on Aspect Blogs.

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COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Artificial intelligence (AI), which has become a trend in customer experience operations, was the theme of the Shanghai seminar. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

iQor SVP of Operations and GM, Connie Long, Serves as Industry Expert at the Digital Transformation in Reverse Logistics Seminar

iQor

Long leads iQor’s Memphis logistics and product services center where they work with big name brands to reduce returns and repair products better than new. Events Product Repair Operational Analytics Product Support

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Uplifting Service

So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Hello, if you’re watching this video, you probably know me.

IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

3 BELIEFS YOU MUST UNDERSTAND

Victor Midgley

Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools I typically start my seminars with a quote from one of my mentors, Jim Rhone.

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3 BELIEFS YOU MUST UNDERSTAND

Victor Midgley

I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask; “who’s plan are you buying? Who’s got you talked into doing what you are doing?” Another of my most respected mentors, Bob Proctor, in his book, “You Were Born Rich” made this […

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Quality and Clarity: Passing and Receiving the Communication Baton

Contact Center Pipeline

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information. Business is about communication regardless […]. Communication call center coaching communication contact center QM calibration quality assurance quality monitoring

How to Train New Hires for Long Term Success

Abby Connect Virtual Receptionists

I have done extensive research, seminars, courses, brainstorming sessions, plus the trusty trial and error method in search of answers to this question. How do you train newly hired employees for long term success with your company?

Big Event Planned? Dial Up a Call Center for a Streamlined, Successful, Stress-Free Experience!

TeleDirect

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance. Seminar and event marketing poses significant challenges in today’s fluid, ever-changing business environment. Your next big event can’t afford to fail.

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ. Date: Thursday 10th September 2015. Time: 7am – 10am. Click here to register. Hello Good Morning wants to get you cracking, beyond the hypes and overly inspirational content that is flooding the scene. Up for coffee and pastry, practical learnings and take- aways?

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. And, of course, I like to check out the latest vendor offerings. My sessions on technology selection and implementation. Read More » Technology

3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden Media

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. We all go through times when we’re not feeling the whole work thing. The mere thought of work brings on dread, we mop ourselves into the office later and later, and our eyes are rolled to the back of our head more often than not.

Twitter vs Facebook vs LinkedIn: Which Is the Best Social Media Tools for CPAs?

Abby Connect Virtual Receptionists

Accountants use social media to promote their firm's services, tax and payroll seminars, tax software tips, and even to recruit new accountants to their firm. According to a recent study , 97% of adults between the ages 16-64 say they logged onto at least one social network in the past month. Social media marketing gives an advantage for businesses to connect with potential clients, create brand awareness, improve visibility, educate people and establish authority in their industries.

Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK

teleopti

The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. Teleopti was a specialist sponsor in the areas of enterprise planning.

Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden Media

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers. with a focus on de-escalation). 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden Media

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers (with a focus on de-escalation). Training Length: 30 minutes, with knowledge checks. Thanks to the Internet and social media, customers are savvier now than ever before.

Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class

Myra Golden Media

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. My first job was at Kmart. I was 16.

Here’s Proof That Anyone Can Be a Mentor

Steve DiGioia

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. how helping those who reach out to you for advise is rewarding for both This original article was written by Steve DiGioia. Most of us have not had the luxury of a mentor ; someone that “takes us under his/her wing” and patiently shares their years of experience with us in the hopes of setting us straight on the road to success.

Teleopti is launching its workforce management solution Teleopti WFM as the first WFM solution in the Indonesian language

teleopti

On March 28, Teleopti together with ICCA (Indonesia Contact Centre Association), VoiceCyber and our Indonesian partner Jaya Teknik arranged a launch seminar for the WFM solution Teleopti WFM at Crowne Plaza Hotel in Jakarta, Indonesia. With over 180 participants, almost all WFM Planners in Indonesia were attending. The atmosphere was very good and enthusiastic when Teleopti WFM was presented, as it is the first and only WFM solution in the Indonesian language

4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden Media

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. My kids have always been involved in the behind the scenes parts of Myra Golden Seminars – rehearsals, workbook creation, filming our eLearning, hushing during my conference calls and webinars, and my prep for trips. For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech.

Anytime, All-the-Time Availability & On-Point Promotion – How TeleDirect Optimizes Event Reservations and Bolsters Business Growth

TeleDirect

If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Seminar Edge is the ideal marketing tool to assist with your upcoming seminar, sales event, critical business-wide meeting, or other event that requires professional, on-point reservation assistance.

Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. This week we feature an article from babelforce, a global cloud communications platform.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden Media

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day. Lots of participation, solid take-aways, table discussions that I know were behavior changing. I love the feeling I get after a day of soft skills training. Have you ever checked out my onsite training workshops?

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden Media

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue. Then I invite them to reflect on the day by jotting down: One thing they will START doing based on something they learned in the training. One thing they’ll STOP doing because they’ve discovered this thing is not useful, or it’s holding them back.

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable.

The Two (or Four) Main Types of Call Centers

TeleDirect

Outbound call center – an outbound call center reaches out to existing and potential clients for telesales & upsells , seminar & event registration , lead generation and other marketing-based initiatives. So which type of call center do you currently have?

How to Get the Greatest Agent Training ROI

CX Global Media

The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up? In the web seminar Penny states: “In all the years that we had The Call Center School, I think we saw the most impact and the most change at from those folks that went through a call center supervisory curriculum.

Why training is a bad way to recognize good employees

Inside Customer Service

Read this post before you recognize your good employees with a training class, seminar, or conference. Conclusion Imagine sending an employee to a conference or seminar that's related to their job or industry. My first job was in a clothing store.

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How to Evaluate Call Center Agent Performance

Fonolo

Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. Performance measurement isn’t a new concept.

Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals.

RCDA introduces online work-from-home courses for contact center teams

Robert Davis

Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. By Bob Davis , Founder and CEO.

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience

ForeSee

There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it. Customers demand a seamless experience and Retail must deliver.

Emotional Affinity, Customer Service, and Collecting

CX Accelerator

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer & User Experience Expo 2020

CSM Magazine

With a line-up of 500 cutting-edge exhibitors, dozens of leading keynote speakers as well as over 250 educational seminars and masterclasses, this is going to be a show like no other.

Stratifyd CEO, Derek Wang, to Speak at Microsoft Inspire

Stratifyd

Expected attendance for the seminar has surpassed more than 350 registrants. “I’m To learn more about Microsoft Inspire and the seminar, click here Estimated reading time: 1 minute. Stratifyd CEO, Derek Wang, has been selected to speak at Microsoft Inspire 2019. Wang and Stratifyd were selected from more than 80 technology startups to participate in the Financial Power Session.

Stratifyd CEO, Derek Wang, to Speak at Microsoft Inspire

Stratifyd

Expected attendance for the seminar has surpassed more than 350 registrants. “I’m To learn more about Microsoft Inspire and the seminar, click here Estimated reading time: 1 minute. Stratifyd CEO, Derek Wang, has been selected to speak at Microsoft Inspire 2019. Wang and Stratifyd were selected from more than 80 technology startups to participate in the Financial Power Session.

Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

Want to ensure your next big seminar gets the most people in the seats? Seminar & event registration. To optimize your outbound call center services, ensure you have an actionable, intelligent event & seminar plan in place.

How to Quickly Train Customer Service Skills for Free

Toister Performance Solutions

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical. Every week, I hear from customer service leaders whose employees are struggling with customer service.