Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

Call Center Coach

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders.

COPC Inc. Shanghai Client Seminar a Huge Success


seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. The seminar series will move on to Guangzhou and Chengdu later this year.

Breakfast seminar: transforming your contact centre


We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. Breakfast seminar programme. If you’d like further information on the content of this seminar or details on further breakfast seminars contact us here.

COPC Inc. Welcomes Clients to Beijing’s First 2019 Seminar Series


s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019.

IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

Quality and Clarity: Passing and Receiving the Communication Baton

Contact Center Pipeline

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race.

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ.

Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK


The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. Teleopti was a specialist sponsor in the areas of enterprise planning.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference.

How to Get the Greatest Agent Training ROI

Call Center Coach

The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up?

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden Media

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue.

Teleopti is launching its workforce management solution Teleopti WFM as the first WFM solution in the Indonesian language


On March 28, Teleopti together with ICCA (Indonesia Contact Centre Association), VoiceCyber and our Indonesian partner Jaya Teknik arranged a launch seminar for the WFM solution Teleopti WFM at Crowne Plaza Hotel in Jakarta, Indonesia.

Twitter vs Facebook vs LinkedIn: Which Is the Best Social Media Tools for CPAs?

Abby Connect Virtual Receptionists

Accountants use social media to promote their firm's services, tax and payroll seminars, tax software tips, and even to recruit new accountants to their firm. According to a recent study , 97% of adults between the ages 16-64 say they logged onto at least one social network in the past month. Social media marketing gives an advantage for businesses to connect with potential clients, create brand awareness, improve visibility, educate people and establish authority in their industries.

Stratifyd CEO, Derek Wang, to Speak at Microsoft Inspire


Expected attendance for the seminar has surpassed more than 350 registrants. “I’m To learn more about Microsoft Inspire and the seminar, click here Estimated reading time: 1 minute. Stratifyd CEO, Derek Wang, has been selected to speak at Microsoft Inspire 2019. Wang and Stratifyd were selected from more than 80 technology startups to participate in the Financial Power Session.

Anytime, All-the-Time Availability & On-Point Promotion – How TeleDirect Optimizes Event Reservations and Bolsters Business Growth


If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Seminar Edge is the ideal marketing tool to assist with your upcoming seminar, sales event, critical business-wide meeting, or other event that requires professional, on-point reservation assistance.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden Media

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day.

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Are you designing or redesigning a Quality Monitoring Program for your organization right now?

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience


There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it.


Myra Golden Media

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • I’d given that keynote everything. I took the time to speak with 3 audience members weeks before my talk to get a feel for what would be value-adding for attendees.

How to Quickly Train Customer Service Skills for Free

Toister Performance Solutions

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical.

Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0

Connecting the Dots

If you’d like to receive notice of John’s next webinar, or contact John to request he speak at a workshop or seminar, reach out here. CCMC ~. Last month, John Goodman presented on Authentic Empowerment: Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0

Training Call Center Agents For The Unknown | Holiday Prep Series


Once you identify a person’s weak spots, you can focus on training seminars on improving those skills. The busy holiday season seems far off, but now is the right time to start thinking about how your call center agents will handle crazy call volumes.

Amazing Service Begins With Engaged Leaders

Call Center Weekly

Leadership must be committed to improving and should regularly attend training, seminars and conferences. By Sean Hawkins Providing excellent service to customers is not as hard as we make it seem. However, it takes commitment, diligence and lots of effort to do it well.

ACE 2019: It’s Go Time!


Industry Insights and Roadmaps : In these seminars, you’ll learn how to future-proof your organization by gaining a clear understanding of the capabilities you’ll need for the short- and long-term future. You may be familiar with ACE, our annual user conference.

APIs 100

ALERT: Leadership Training for Supervisors Is Being Disrupted

Call Center Coach

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest.

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Number of Ways Telemarketing can help Grow Your Business


Seminar Reminder. In case you are holding a seminar, having a telemarketing team at your side will greatly assist you by calling the attendees the day before in order to reconfirm the starting time and the venue.

Why Your Sales Team Needs to Be Trained in Customer Service

The Center for Client Retention

He has been featured in numerous publications and has held several seminars on the subject of integrating sales with customer service. Today we are excited to share with you a guest post from Jason Karaman.

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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

Call Center Coach

What Joe will cover in this free training seminar…. Seminar Leaders. For many, managing morale and employee engagement in a contact center is a complete mystery.

How Hiring a Call Center Supports Your Business Goals in 2019


Marketing firms, seminars, open enrollment, and more – there are plenty of ways that advance appointments and reservations can help your business close the deal. Did you meet all of your business goals in 2018?

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

5 Customer Service Lessons From the Mall of America

CSM Magazine

As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. It was an awesome learning experience to reinforce the principles of the seminar.

Event Survey Questions: 7 Questions You Must Ask Your Attendees


Plus, you’ll probably get a few rants and raves about the last event you hosted, which can be useful for optimizing your next seminar or convention. Like all feedback, event survey questions help you look objectively at the strengths and weaknesses of your conference or seminar.

Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

it also reduces time to speak with industry peers, to attend conferences or seminars. There are a lot of smart — very smart — individuals managing and directing Call and Contact Centers today.

New listings–COPC Inc. Global Events Calendar


This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. If you have an interest in moving your contact center beyond the traditional speed and efficiency metrics, this seminar will introduce you to some of the practical analytical approaches which are being used around the world by high performance organizations. Featured Event: May 22-25, 2017. CX17, Indianapolis, IN.

COPC Inc. Global Events Calendar


Breakfast Seminar, Auckland, New Zealand. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. Featured Event: February 6 – 8, 2017. Customer Response Summit Las Vegas . COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc.

Conga Connect – The Premier Customer Conference


Education and Training Seminars (50 hours from beginner to advanced courses). Conga Connect proves that you can have your cake and eat it too. This customer conference hosted by Conga is in a league of its own. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously. Conga knows that their success relies on their customers’ success. Being able to leverage their software is just one piece of the customer success story though.

How to Enhance Your Status in Your Customer’s Eyes

CSM Magazine

As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Call & Contact Expo 2018 – Grab Your Free Ticket!

CSM Magazine

Running alongside four other industry-leading events and boasting an unparalleled lineup of 700 cutting-edge supplier exhibitors, 200 interactive masterclasses and 500 expert-led seminars overall – Call & Contact Centre Expo will attract an audience of over 4,000 directors, consumers and decision makers. Thousands of call centre, customer contact and telemarketing professionals will flock to London’s ExCeL in March to get a glimpse at the future of the industries.

Six Secrets to NEVER Share with Customers

CSM Magazine

Fortunately, all it takes is a single training session or seminar to sidestep these oversharing errors and enhance customer experience. J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I

Six Secrets to NOT Share With Customers

CSM Magazine

Fortunately, all it takes is a single training session or seminar to sidestep these oversharing errors and enhance customer experience. J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I