article thumbnail

Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

CX Global Media

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders. Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach – Click to Tweet. Please Share.

Coaching 263
article thumbnail

Breakfast seminar: transforming your contact centre

Aspect

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Finance 40
article thumbnail

18 Ways to Make Your Customers Feel Loved and Appreciated

Steve DiGioia

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments.

article thumbnail

Learn How to Make Influence Your New Superpower Today!

Beyond Philosophy

An example of using this concept to improve a bottom line comes from a seminar company that used a low-tech solution to enhance its profitability by 13 percent. During the seminar event, they printed out a sheet of paper that asked attendees which of their future events (listed on the form) they wanted to attend.

article thumbnail

3 BELIEFS YOU MUST UNDERSTAND

Victor Midgley

Back to Articles Listen to Audio Watch Video Lessons Directory Study Tools I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask; “who’s plan are you buying? Who’s got you talked into doing what you are doing?” Another of my most respected […]

156
156
article thumbnail

3 BELIEFS YOU MUST UNDERSTAND

Victor Midgley

I typically start my seminars with a quote from one of my mentors, Jim Rhone. He would ask; “who’s plan are you buying? Who’s got you talked into doing what you are doing?” Another of my most respected mentors, Bob Proctor, in his book, “You Were Born Rich” made this […]

156
156