Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

Call Center Coach

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? What Penny will cover in this free training seminar…. Seminar Leaders.

COPC Inc. Shanghai Client Seminar a Huge Success

COPC

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. The seminar series will move on to Guangzhou and Chengdu later this year.

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Breakfast seminar: transforming your contact centre

Aspect

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. Breakfast seminar programme. If you’d like further information on the content of this seminar or details on further breakfast seminars contact us here.

iQor SVP of Operations and GM, Connie Long, Serves as Industry Expert at the Digital Transformation in Reverse Logistics Seminar

iQor

Long leads iQor’s Memphis logistics and product services center where they work with big name brands to reduce returns and repair products better than new. Events Product Repair Operational Analytics Product Support

IP Migration Seminars at PSA-TEC

Customer Interactions

If you’re going to PSA-TEC 2010 ([link] and want to learn about transitioning from analog to IP, please feel free to register and drop in on my three 90-minute sessions. The first is for more technical-oriented people who would like an objective view of what transitioning from analog to IP means, and the design options (and pitfalls) that are out there.

COPC Inc. Welcomes Clients to Beijing’s First 2019 Seminar Series

COPC

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019.

Big Event Planned? Dial Up a Call Center for a Streamlined, Successful, Stress-Free Experience!

TeleDirect

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough.

Enhance Your De-escalation Skills On Your Lunch Break – 30-minute training with knowledge checks and simulations

Myra Golden Media

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers. with a focus on de-escalation).

3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden Media

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun.

A Morning Shot of Customer Centricity with Hello Customer

Peter Lavers

WCL Customer Management is delighted to support Hello Customer for a breakfast seminar on September 10th with guest speaker, Daragh Kelly, Customer Intelligence Director at SKY IQ.

Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden Media

I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. How to Handle Difficult Customers (with a focus on de-escalation). Training Length: 30 minutes, with knowledge checks.

4 Things I Learned From Taking My Daughter to Work With Me at LinkedIn Learning

Myra Golden Media

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. For three years, my 19-year-old College Daughter has worked for my company as a Studio Tech.

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Teleopti was present at the Customer Contact Planning 2012 in Blackpool, UK

teleopti

The conference was a mix of presentations, case studies, round table discussions and seminars Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. Teleopti was a specialist sponsor in the areas of enterprise planning.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference.

How to Get the Greatest Agent Training ROI

Call Center Coach

The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up?

Teleopti is launching its workforce management solution Teleopti WFM as the first WFM solution in the Indonesian language

teleopti

On March 28, Teleopti together with ICCA (Indonesia Contact Centre Association), VoiceCyber and our Indonesian partner Jaya Teknik arranged a launch seminar for the WFM solution Teleopti WFM at Crowne Plaza Hotel in Jakarta, Indonesia.

Twitter vs Facebook vs LinkedIn: Which Is the Best Social Media Tools for CPAs?

Abby Connect Virtual Receptionists

Accountants use social media to promote their firm's services, tax and payroll seminars, tax software tips, and even to recruit new accountants to their firm. According to a recent study , 97% of adults between the ages 16-64 say they logged onto at least one social network in the past month. Social media marketing gives an advantage for businesses to connect with potential clients, create brand awareness, improve visibility, educate people and establish authority in their industries.

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden Media

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue.

How Long Will It Take You to Talk to Us About Soft Skills Training?

Myra Golden Media

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Yesterday I delivered a full-day of soft skills training to a new client in Denver. We had such a fun day.

Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans.

Anytime, All-the-Time Availability & On-Point Promotion – How TeleDirect Optimizes Event Reservations and Bolsters Business Growth

TeleDirect

If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. What’s more, through Seminar Edge, our Event Reservation tool, you’ll enjoy scripting resources, 24/7 support and much more. Seminar Edge is the ideal marketing tool to assist with your upcoming seminar, sales event, critical business-wide meeting, or other event that requires professional, on-point reservation assistance.

Here’s Proof That Anyone Can Be a Mentor

Steve DiGioia

We don’t need the throngs of people clamoring to one of our paid seminars to prove our worth and ability to help others. how helping those who reach out to you for advise is rewarding for both This original article was written by Steve DiGioia.

Digital Brick-and-Mortar: The 7 NRF Sessions For Seamless Retail Experience

ForeSee

There are a myriad of seminars, sessions, and keynotes to attend and defining your agenda can be a tad overwhelming. This year's BIG Show resonates a key theme repeated in session after session: It's a Digital World, and Retail Brick and Mortar live in it.

Stratifyd CEO, Derek Wang, to Speak at Microsoft Inspire

Stratifyd

Expected attendance for the seminar has surpassed more than 350 registrants. “I’m To learn more about Microsoft Inspire and the seminar, click here Estimated reading time: 1 minute. Stratifyd CEO, Derek Wang, has been selected to speak at Microsoft Inspire 2019. Wang and Stratifyd were selected from more than 80 technology startups to participate in the Financial Power Session.

Stratifyd CEO, Derek Wang, to Speak at Microsoft Inspire

Stratifyd

Expected attendance for the seminar has surpassed more than 350 registrants. “I’m To learn more about Microsoft Inspire and the seminar, click here Estimated reading time: 1 minute. Stratifyd CEO, Derek Wang, has been selected to speak at Microsoft Inspire 2019. Wang and Stratifyd were selected from more than 80 technology startups to participate in the Financial Power Session.

Empty

Myra Golden Media

I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • I’d given that keynote everything. I took the time to speak with 3 audience members weeks before my talk to get a feel for what would be value-adding for attendees.

Three Ways to Motivate Customer Service Employees

CSM Magazine

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. We all go through times when we’re not feeling the whole work thing.

Report: New Hires Lack Customer Service Training

Toister Performance Solutions

Employees aren't being trained The only formal training I received at the clothing store was a loss-prevention seminar I attended after having been on the job for about two months. They envision long, boring seminars that take employees away from their jobs.

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Are you designing or redesigning a Quality Monitoring Program for your organization right now?

What Is CART Transcription and Why Is It Important?

CSM Magazine

In seminars, conventions, and conferences, it is possible to have CART displayed in full text or layered with a visual presentation. Most people are already familiar with sign language interpreters because we see them in events and television shows. But have you ever encountered a CART screen?

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How to Quickly Train Customer Service Skills for Free

Toister Performance Solutions

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. You'll often find there's a way to get things done if you think beyond the traditional seminar and focus on training that's short, convenient, and practical.

ACE 2019: It’s Go Time!

Aspect

Industry Insights and Roadmaps : In these seminars, you’ll learn how to future-proof your organization by gaining a clear understanding of the capabilities you’ll need for the short- and long-term future. You may be familiar with ACE, our annual user conference.

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Amazing Service Begins With Engaged Leaders

Call Center Weekly

Leadership must be committed to improving and should regularly attend training, seminars and conferences. By Sean Hawkins Providing excellent service to customers is not as hard as we make it seem. However, it takes commitment, diligence and lots of effort to do it well.

Best Practices for Call Center Quality Assurance

TeleDirect

If you’re having a seminar or important meeting, client attendance is everything. Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. But how do you know everything is working as intended?

ALERT: Leadership Training for Supervisors Is Being Disrupted

Call Center Coach

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest.

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Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

Plus, you’ll probably get a few rants and raves about the last event you hosted, which can be useful for optimizing your next seminar or convention. Like all feedback, event survey questions help you look objectively at the strengths and weaknesses of your conference or seminar.

Number of Ways Telemarketing can help Grow Your Business

OctopusTech

Seminar Reminder. In case you are holding a seminar, having a telemarketing team at your side will greatly assist you by calling the attendees the day before in order to reconfirm the starting time and the venue.

Why Your Sales Team Needs to Be Trained in Customer Service

The Center for Client Retention

He has been featured in numerous publications and has held several seminars on the subject of integrating sales with customer service. Today we are excited to share with you a guest post from Jason Karaman.

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How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

Call Center Coach

What Joe will cover in this free training seminar…. Seminar Leaders. For many, managing morale and employee engagement in a contact center is a complete mystery.