Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

JustCall

JANUARY 5, 2023

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

JustCall

NOVEMBER 25, 2022

Users: Customer Service Representative; Industries: Consumer Services; Information Technology and Services; Market Segment : 51% Mid-Market ; 35% Enterprise. aids sales teams in enhancing performance and lowering acquisition expenses. A conversational intelligence technology called Salesken.ai Genesys Cloud CX. Observe.AI.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

DMG Consulting

MAY 8, 2023

Last year was an excellent one for sales of workforce optimization/workforce engagement management (WFO/WEM)-related systems and applications. What makes these enhancements compelling is that the vendors have taken into account both the need for new capabilities and the importance of making them easy to use.

Management 62

Management Enterprise Analytics Contact Center 62

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Accountability 11

Accountability Management Consulting Consulting 11

DMG Consulting

SEPTEMBER 16, 2017

Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. Monthly DMG Newsletter. By Donna Fluss.

Sales 48

Sales Customer Service Contact Center CRM 48

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Coaching and training.

Management 91

Management Upselling Coaching Best practices 91

CSM Magazine

JUNE 10, 2021

This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles. 3) Create accountability for key contact drivers. By building better relationships with other departments, the contact centre can begin to make them more accountable for the contacts that they drive.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

ClearAction

NOVEMBER 3, 2017

How would you like to reduce customer churn by 27%, increase Net Promoter Score TM by 65%, and outperform competitors by 20% in sales, purchasing, ordering, installation, billing, service inquiry, maintenance and account management processes? Go beyond your enterprise feedback management system. Lynn Hunsaker.

Customer Experience 119

Customer Experience B2B Advertising Coaching 119

CSM Magazine

OCTOBER 25, 2022

Calabrio , the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Maier joins Calabrio with more than 20 years of enterprise software sales experience. Ryan Toben, SVP of customer success and sales operations.

SaaS 52

SaaS Cloud contact Customer centricity Coaching 52

Horizon CX

MARCH 10, 2023

A permanent autonomous CX department creates competition for access to clients with the operating departments – account management, customer service/success, etc. — already charged and accountable for customer deliverables and outcomes. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener.

Education 52

Education Finance Accountability Coaching 52

Education Services Group

FEBRUARY 5, 2021

New sales bookings closed were 261% to annual target. ESG added eight new clients, from high growth startups to Fortune 500 Enterprises. Earned expansions with three existing Enterprise clients based on high caliber of work. Over 25% increase in employee count to bring specialized skillsets to client accounts.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

AWS Machine Learning

SEPTEMBER 13, 2023

To begin, we gather the data to be analyzed and load it into an Amazon Simple Storage Service (Amazon S3) bucket in an AWS account. About the Authors Kris Gedman is the US East sales leader for Retail & CPG at Amazon Web Services. Kris is a temporarily retired Ninja Warrior but he loves watching and coaching his two sons for now.

Coaching 96

Coaching Accountability Enterprise Management 96

CSM Practice

SEPTEMBER 18, 2020

In this Chat and Learn series, we invited Taylor Johnston, Director for Customer Success at Salesloft, a sales engagement platform that helps sales organizations deliver better sales experience for their customers. Small portfolio with large accounts. Large portfolio with mid accounts. Sales/CS experience.

Upselling 52

Upselling Finance Customer centricity Accountability 52

ChurnZero

DECEMBER 9, 2022

” Twenty years ago, COOs accounted for 76% of CEO promotions in the S&P 500. Today, division leaders who run market-facing GTM functions account for 36% of CEO appointments. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS? Steve Gladis is my executive coach.

Coaching 52

Coaching Metrics Marketing Enterprise 52

TeleDirect

DECEMBER 2, 2019

Everyone from employment psychologists to corporate-sponsored business coaches seeks a winning strategy to enhance the customer experience. After years of research and adaptations to account for today’s fluid business environment and ways of working, the one key to exceeding client expectations is actually four ways.

Customer Experience 104

Customer Experience Business Process Outsourcing outsourcing Benchmark 104

JustCall

AUGUST 5, 2022

Sales are the lifeblood of any organization. In recognition of this growing importance, companies are always on the lookout for sales enablement tools, especially call intelligence software applications, which can improve their team’s performance. Unlimited reps for Accelerator and Enterprise plans.

call center software 52

call center software Call Center Enterprise Engineering 52

aircall

APRIL 28, 2021

Business apps give you the flexibility to use a virtual phone system where sales and support agents work remotely and still have access to customer data, and remain in touch with peers and managers. Customers won’t know where sales and support reps are. CRM software is an example of enterprise software.

Call Center 62

Call Center Interactive Voice Response Sales Enterprise 62

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6. Which Software is Best for Your Business?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. I am the GM, the coach and the player. My first Customer Success role was Nulogy – it used to be called Technical Account Manager.

Coaching 106

Coaching SaaS Metrics Accountability 106

SmartKarrot

MARCH 3, 2023

Role: Director of Enterprise Customer Success Location: San Diego, CA, United States (Remote) Organization: Drata As a Director of Enterprise Customer Success you’ll focus on creating, implementing, building, and leading the enterprise customer success strategy with our VP of Customer Success and senior team.

Enterprise 19

Enterprise Journey mapping Finance Accountability 19

JustCall

DECEMBER 23, 2022

According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA). It is an intrusive, pervasive emotion in personal selling situations, which can negatively affect the performance outcome, the quality of communication, and the sales volume. What is a Power Dialer Software?

CRM 52

CRM Sales Coaching Personalization 52

DMG Consulting

JULY 10, 2022

Another way to look at this is to consider that people-related expenses generally account for 55 to 65 percent of a contact center’s budget; only 20 percent is spent on technology. This will also require a company to give the management team adequate time to work with and coach their employees and the tools to do the job.

Contact Center 48

Contact Center Technology Coaching Consulting 48

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. The strategies that big enterprises use aren’t always the right fit for smaller companies. The demands on small and mid-size business (SMB) teams are different from those at larger organizations. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

Mindtouch

APRIL 17, 2017

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. Bill Hobbs , Totango, VP of Enterprise, @hobbs_bill, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. The same can be said for the majority of the b to b telemarketing sales agents.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers.

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth.

Enterprise 19

Enterprise Engineering Accountability Government 19

SmartKarrot

NOVEMBER 8, 2022

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Upselling 19

Upselling Coaching Accountability Engineering 19

JustCall

OCTOBER 4, 2022

So, invest in a flexible and scalable phone system that can keep up with the skyrocketing sales and business growth. Think of it like this: Would your enterprise still be using a 10-year-old desktop? 7) Your Old Phone System Could be Lowering Your Team’s Productivity (and Sales).

Wireless 52

Wireless Advertising Sales Coaching 52